Suno Reviews 571

I paid for the pro version on an annual subscription but still only have access to the free version. That was 6 months ago and customer service never responds to my requests to correct it.

Im giving 1 star only because there is clearly a freedom of speech ban on this fukin thing. I like the app and the music it creates i have never had much of a problem up until you cannot make a song against your own government. Cant use certain things on the site. And they certain things ARE TRUE FACTS. Suno Im taking my money else where. RATS

A useful tool for arranging and improving songs, especially with the cover function. the AI based tool’s effectiveness depends on the quality of the prompt, but the results are generally decent. Only downside is the price higher than affordability for me.

I unsubscribed from Suno four separate times and made absolutely sure the subscription was canceled. I have OCD, so I double-checked each time. Despite this, I was charged anyway.

I contacted customer support multiple times by email to report the issue and request a refund. They never answered. Instead of fixing the problem, they charged me again the following month!!!!!

This is not a simple mistake — it’s repeated unauthorized billing with zero customer support. Being charged after unsubscribing, especially more than once, is unacceptable.

Avoid this service. If something goes wrong, no one responds, and you may continue to be charged despite canceling.

Can anyone tell me how to make a serious complaint and where to report this?

Absolute shit and non existent customer care/support. Responses are high headed and non co-operative. They responded to my grievance after 1 month and 9 days. Pathetic and irresponsible behaviour.

Guys do not subscribe with these guys, just use their free service if it's just a little fun, I paid a subscription, when their site went down for hours recently I emailed their support to be compensated in tokens or something, and didn't even receive a sorry nevertheless compensation no email, nothing!! Moving forward I emailed them again to link my paying account on my app to the account I accidentally set up on my pc, no email, no support, nothing. They don't care but will gladly take your money, disgusting support, rude and I've unsuscribed. There are far better A.I music generators out there that will give better customer support.

I have been scammed 3 times now and sent 10 emails and not one of the emails has had response, the card they used has been cancelled but yet again today they try and took £22 out DISGUSTING CUSTOMER SERVICE

Use to be good,now it's a time waster. Can't even finish simple tasks like replace lyrics. Never get it right, keep generating gibberish

Suno dont respect the prompt for languages Ex : You say "French Lyrics only" and suno dont respect the language

I can’t log into my account and have sent numerous emails to support and no reply and the have my $89.
I just wish I could get an answer as to why every time I try to log on it says contact support. lol

The feedback page is broken! Nice! Guess that is one way to avoid feedback................

Suno have completely lost their way...

They used to be good, allowing free users to create 3 minute songs, but in the last month it seems, they have removed that option and now expect you to pay if you want to hear the full song.

They're now driven by greed and money...AI will never replace musicians. Suno just proved that!

Very racist platform. I once was able to say "Soulful Voice" Black Voice, etc and no problem it gave me what i wanted and enchanted me. The something happened in 2025. Maybe WB or something. Now you can prompt 100 times and you will never get a black voice again on SUNO.. The future of music hs erased the black voice

Signed up for their basic plan yesterday. As of today, cannot sign in or access the website. So far, totally worthless to me.

Almost every time I try to log in to Suno, it's constantly loading or blank screens. It's the same with my laptop access and my phone. I've gotten no responses on text report, and for the last three days, I've been unable to make any songs at all. When it rolls over tomorrow, all of my credits will disappear. This app is terrible. I suggest you find another one.

Absolutely ZERO CUSTOMER SERVICE.
In spite of an instant e-mail reply to my request for help, stating they were unusually busy, over a week later and NOTHING!

No help whatsoever. Lucky I only have a monthly subscription, and maybe cancelling that, as I can’t abide Companies with little or no service.

I bought the annual subscription because I was amazed by the initial quality. However, since the recent updates, the performance has nosedived. What used to sound crisp and impressive is now just a muddy, muffled mess.

The AI now frequently ignores prompts and structures, and the audio fidelity is so poor (metallic hissing, artifacts) that the songs are effectively unusable. As a paying customer, I feel completely left in the dark: quality is dropping, and there is zero communication from the developers. Right now, this subscription is a waste of money. Stay away until they fix this!

Ok product / service. But their customer support is trash- no answer in 12 days, after I followed up with them. Charged me more than it was advertised. I would not recommend. Only use the free service if you choose.

The best of them all. As a free user, I love suno so much, and I'll try paid features one day.

Do NOT but a yearly subscription!!!!

Suno took my money for a yearly subscription, still takes out a monthly payment and doesn’t show that I have a years subscription despite doing it through the Apple Store. I’ve emailed support 5 times and they refuse to reply. So I am leaving these reviews as promised.