Suno Reviews 571

This company is not trustworthy in the least. Ignoring all my communication and blatantly charging full price after offering a deal. After a few generations you realize it’s endlessly the same slop over and over. Nothing but stolen riffs and repeating nonsensical lyrics. If you want to waste your time and ensure all your original music is stolen, this is the app for you!

I had a very disappointing experience with Suno’s billing and support.

My subscription was automatically renewed without my clear intention, and I was charged $288, which is much higher than the price shown on their website at the time. I immediately contacted their billing team to request clarification, cancellation, and a refund.

It has now been almost 3 weeks, and despite sending two reminders, I have received no reply at all and no action has been taken.

The lack of communication and transparency around pricing and auto-renewal is very concerning. A company offering paid subscriptions should at least respond to billing disputes in a reasonable timeframe.

Based on this experience, I cannot recommend Suno.

I purchased Suno AI and paid $10 for a one-month subscription. However, the following month, another $10 was automatically deducted from my account without any confirmation email or reminder. When I contacted their support, this was their response explaining that subscriptions renew automatically unless canceled.

Although this policy may be mentioned in their terms, the lack of clear reminders or confirmation emails was disappointing. Because of this experience, I would not recommend this AI service.

Issue Summary: Missing Credits & Double Billing
Duplicate Charges: Two separate payments of ₹2,500 were deducted this month for a total of ₹5,000.

Missing Credits: Despite the payments, the 10,000 credits associated with the renewal plan have not been added to the account.

Service Impact: The lack of credits is preventing the user from creating songs or using the platform.

Lack of Communication: Previous inquiries regarding this issue have not yet received a resolution or status update.

Request: Immediate refund of the duplicate payment and the instant application of the 10,000 credits to the account.

Account Information:

mrdigitalmediateam

10 dec 2025 After renewal I have not received 10000 credits yet to my account after twice payment deduction of Rs. 2500/- plan.
i told longer time your platform cutting my subscription amount 2500 rupees in (2) two times this month. and you dosen't give any credits in that account we dosen't make songs , so what is your action you dosen't give me any kind of update.

how much times required for refund payment . please do as early as possible. either what action we do please tell me.

already email your billing and support team but not any update mrdigitalmediateam

Worst company ever. Wrote to them about a refund and they answered weeks after and now they still don't respond.
DON'T pay for this app. It's terrible. I wasted money on nothing and their customer service don't exist.

The app by itself is okay, 5/10, quality-wise. It randomly uses your prompts or not though, it seems. Specific prompts/text is often ignored. I do not mind doing songs over and over until they're perfect, but when the app blatantly ignores "male vocals" and uses female vocals, or "do not make this sound like genre X, but stay with the Y", it doesn't seem to understand.

What I am REALLY unhappy about however, is the customer support, or rather the lack of it. I've paid for credits, but never received them, nor got back my money. After two weeks and 5 emails, I still haven't even gotten a reply. I don't expect solutions instantly, but I DO expect (relatively quick) responses. Suno offers none of that, which is why I'll leave the app as a whole as soon as I get back my money.

I purchased a year subscription after trying a free audio generation of my lyrics. I also tried several others but what made go with suno was the 40% off and also all the glowing reviews of how great it is. Well...DO NOT BELIEVE THE HYPE! Suno is nothing but a fight to get it to do anything you want. Examples: Suno states you can replace a single line/lyric in a song that has been generated; I wanted to change "We all know..." to "Don't you know" and instead I got piano followed by "CUT GEM". Another thing that will happen is Suno will actually follow your style prompts (roll the dice) and generate a great version, but it will contact a hiccup, skip, glitch, mispronounced word. Or like tonight, it did a fantastic job, but only created 1 minute of song; but don't worry suno says "just extend it" so I tried it. I extended from where the verse goes into chorus and the singer, instruments and tempo all changed. You get 2500 credits per month, each song generation or edit costs 10 credits (some less) but either way, I still do not have a copy of the song I want and I am now down to 1900 credits! No way suno is the best AI music generator out there, it is garbage completely. Do not believe the hype. I have 11 months to go and that 11 months cannot go by fast enough. I have already cancelled my subscription.

I made the payment on November 29. I haven't received the update yet. These are scammers.

It's iscam..No communication. No support. You pay for a year and your subscription is no where to be found. No access. No refund. They give you a limited time and days you can't use it is a waste. Very bad experience. No phone number to call. Only a generated message. "We may get back to you" ..avoid paying upfront. Make sure you can cancel.

They took $430.05 CAD from my bank (I never selected this). I ONLY use my credit card for online purchases, but I did make an old purchase with Suno when I first got it using my debit card. I've gotten a new card and someone used my card to purchase a full year's plan... I know it was not me by mistake because I never hopped onto Suno the day of payment.

I asked for a refund through email since Suno's interface sucks and there is no way to cancel yourself... a few days go by and they return 399.00 CAD? While they take payment from my credit and debit card!?! Ridiculous and suspicious.... I will never use this shady site again and I regret giving them any information.

Now, I loved the Ai, and everything. I've supported them with hundreds of dollars and this sudden problem is seriously concerning. They said I may have made a mistake but there is no mistake, I never opened suno the day of payment. Avoid this company, or don't. Either way I said my peace ✌️

SUNO does not reply to emails...I have lost hundreds upon hundreds of credits because SUNO signs up more members than its Transformers can handle...
Way to go SUNO..soon you won't be the only rodeo in town and you will lose your loyal paying customers because you flat out REFUSE to answer emails...is short SUNO, you suck.

I would give this zero stars if I could. I never signed up with them and they have some fake account with a made up address and my email and bank details. I had to cancel my card. They have not replied to any of my emails asking what happened. Stay away and do not go near this website!

Wish I'd read the reviews before I got involved with Suno. They literally don't give a shit about their customers. AVOID!

If you are an actual musician, do NOT use this platform. It is for people who just want to give a very basic prompt and let AI do all of the work.

I am a musician and I was hoping for a tool where I could submit my own voice, basic instrumentals and build around it. It doesn't even let you edit the lyrics you upload, and cannot fix the quality of your recordings. It loses all AI and just becomes a cheap remixing tool which doesn't even work.

Even more disappointing is that I decided to pay a little money for an upgraded version so I could upload my full song, and it automatically had me pay for the year which I didn't realize until it was too late. I spent 100 dollars on this shit and it stole my money. I don't usually leave dramatic reviews but I don't have much money and am literally crying about this.

Signed up for an Annual Pro account in the recent (Nov 25) Black Friday sale using a mobile number. Now upon logging in it just takes me to a free account without the Pro credits or V5. Feels like daylight robbery. It's been a week and no response from the support team. They've clearly bitten off more than they could chew as I later scanned their socials and saw a lot of people commenting their struggles with all sorts of website/app issues. Baffling.

Paid to upgrade and nothing changed. Have emailed company and contacted via messages on their FB page, with no response. If I could have given them zero stars, I would have. Avoid avoid avoid.

I saw an ad making it seem like I would pay ~$8 for an AI app but in the end I got an invoice for $120 !?
I'd say this is a scamming company with dreadful/absent support who does not answer their customers support calls.

Absolute disgrace to the AI industry.

I’m done pretending Suno’s latest “v5” is anything but a disaster. The songs it spits out sound like they were recorded inside a broken toaster, constant hissing, weird static, and audio artifacts everywhere. It’s honestly embarrassing that this is their “newest, greatest” version.

Personas are also completely useless. They barely influence anything, and you can’t rely on them for consistent vocals, style, tone, nothing. They’re basically a shiny feature label slapped on something that doesn’t work in any meaningful way.

I’m sick of wrestling with prompts only to get garbage outputs. If this is the direction they’re going, then I’m out. Fix your damn product.

First months it was ok then it started taking money giving to receipt, and no credits , the customer service did no reply I must call bank to block them.