StudentComputers.co.uk - Spotbuyer Group Reviews 1,011

TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Bought a laptop from this company, but was gifted one from a friend the night I ordered it, so I did not need the laptop I purchased from them afterall. After several attempts to make contact via phon... See more

Company replied

Rated 5 out of 5 stars

I purchased a laptop which did not meet my Son’s needs! We picked an alternative & Student Computers were excellent dealing with the replacement. Their products are exceptional quality for a good pric... See more

Company replied

Rated 1 out of 5 stars

Purchased a £500 Asus laptop in September 2021. Three weeks out of warranty and it fails to switch on. Took it to my local reputable computer repair shop who said the motherboard was the problem. Resp... See more

Company replied

Rated 5 out of 5 stars

These folks are brilliant & deserve every success. After 4 months I had to return a mobile & it was totally first class, posted back on Monday, refund by Pay Pal Tuesday & kept informed all the way. T... See more

Company details

  1. Computer Store

Written by the company

Who are we? Student Computers new Building We have been successfully trading since 1996 and we are one of the UK’s most competitive online retailers. Since 2008 we have been thriving in Refurbishment, overstock products and end of line to bring the most competitive prices on the web for your day to day technology. We are based in Birmingham, Minworth in the heart of the West Midlands. We are very fortunate to have a wealth of experienced people who understand the mistakes that have been made in running an online business and using this best practice approach we look at every order as if it was for ourselves. No Hidden Charges Many companies lure you into the checkout where you get to the payment screen and you are forced to pay 1.6% for a PayPal charge or for using your credit card. We do not charge a thing as we want you not only to save on the order you are placing with us but not to hide anything. What you see online is what you pay. Our Team We have over 25 Technicians processing just over 500 products every day. We have a Customer Service team answering 100’s of calls and emails per day. Our Customer Service team are also trained to handle Sales, Technical advice and Returns. We do not transfer you to different departments like most companies. We like to deal with your query hands on! What makes us different? We offer a huge range of services ensuring you have the best experience when ordering. UK Customer Service Team 0121 Local Telephone Number to call us on Live Chat 5 Star Service Over 10 Years of Online Retail Experience Full tracking service that keeps you updated via email and SMS text messaging. Next day delivery reporting, including a 1 hour delivery slot. Why not put us to the test. Our aim is simple, to be the best. Thank you for taking time to read about our company. All the team


Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

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No history of asking for reviews

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3.6

All reviews

(1,011)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super service

Super service, fast delivery and really pleased with my new laptop. Thank you!

26 November 2021
Unprompted review
Rated 1 out of 5 stars

They are not genuine Apple AirPods

They are not genuine Apple AirPods. Box very marked and unsealed. The spare earbud attachments don’t attach. We have apple AirPods to compare them with and the attaching earbuds are a different shape.
Very disappointed young man who they were gifted to.

25 November 2021
Unprompted review
StudentComputers.co.uk - Spotbuyer Group logo

Reply from StudentComputers.co.uk - Spotbuyer Group

Good Afternoon,

I'm sorry that you feel this way.
All Airpods have their serial numbers checked on the Apple website to check the authenticity before we list them.
We do also grade the items, they are refurbished so the condition may not be as new - dependant on Grade.
However, if you are not happy with the item, we are more than happy to arrange a return and then issue a full refund. Please contact us with your order details and we will send the instructions to you. Holly

Rated 5 out of 5 stars

These folks are brilliant & deserve…

These folks are brilliant & deserve every success. After 4 months I had to return a mobile & it was totally first class, posted back on Monday, refund by Pay Pal Tuesday & kept informed all the way. They'll be my first choice for my next techie purchase. I dealt with Holly & she has done a lot to restore my faith in human nature. I would recommend this team totally & hop e they enjoy every ongoing success, the sure deserve it going the extra mile

23 November 2021
Unprompted review
Rated 5 out of 5 stars

Great company

Both Holly and James were really helpful. I am very happy with my laptop, it is exactly what I wanted. I would thoroughly recommend student computers.

14 November 2021
Unprompted review
Rated 1 out of 5 stars

Never recieved laptop i ordered

Never recieved laptop i ordered, was told 3 days for a refund and still not recieved anything 5 days on. This company said that the computers were down but they sell laptops. I had to go through paypal to contact this company as i had no reply. Update 18/10/2021 I have recieved an email from paypal stating i have won my case and that paypal have issued a refund which may take longer to get. This company i would avoid and go else where. I note from Holly's reply that the company refunded this but that is not the case. Paypal have sent confirmation that they went in my favour and paypal have refunded me. This company did not have enough money to cover my refund. Do not use this company.

15 October 2021
Unprompted review
StudentComputers.co.uk - Spotbuyer Group logo

Reply from StudentComputers.co.uk - Spotbuyer Group

Good Morning,

Unfortunately our System went down on the evening of Thursday 7th October, so any orders and emails sent after this time were not received or able to be accessed. Our IT team are working hard to resolve the issue.
From Monday 11th October we were reaching out to every customer we could and did see your message on Paypal.
We offered to send the item out but as a refund was preferred, this was processed the same day.
Paypal advised 3-5 Working days for this to process, but unfortunately this then went through as an eCheque.
We have been trying to contact Paypal to find out the reason for this, though the payment is now showing as complete.
As soon as we hear back from Paypal on the issue and get some clarification on this, we will forward you all of the information.

Holly

Rated 5 out of 5 stars

Very Happy

I had been shopping around for a new laptop for general use and found an Asus model that ticked all of the boxes and was for sale at Argos for a very good price. However it appeared they were out of stock everywhere. On doing a search for the particular Asus laptop, I came across StudentComputers.co.uk who had a 'refurbished' laptop for sale for a very competitive price. I made an enquiry via the online help about windows updates which was answered quickly. So I took the decision to buy the laptop, paying for three day tracked delivery.
The laptop arrived the next day, in the original box and in immaculate condition. There is no indication that the laptop has been used.
I have spent a few days getting used to the laptop, which is fabulous. I found Microsoft edge to be painfully slow, but downloading Firefox has sorted all of the problems.
Overall I am very happpy with StudentComputers and would recommend anyone check what they have before buying from a high street supplier.

16 September 2021
Unprompted review
Rated 5 out of 5 stars

5* Product and Service

Fantastic company and service. The all in one PC I purchased (advertised as A+ condition) was in pristine condition with no aesthetic marks or scratches at all... it looked brand new. The original retail box was also in perfect condition... I was a bit sceptical at purchasing a refurbished PC but took a gamble which more than paid off. I'm so pleased and saved myself £219 which enabled me to purchase a Microsoft 365 subscription.
Their customer service team was also very quick to respond to my questions prior to ordering. Ordered at 4:30pm on a Tuesday.... arrived at 2:15pm on Thursday. Even the DPD delivery guy who carried it up two flights of stairs was a delight... very polite and chirpy.
I would have no hesitation in recommending Student Computers.... top company in my book.

15 September 2021
Unprompted review
Rated 5 out of 5 stars

My Daughter was about to start 6th form…

My Daughter was about to start 6th form with no laptop, so I explained I could get one from yourselves but it 'may take a little while to reach us' I ordered it, and it turned up the next day, surprised doesn't describe the service, it was cheaper than i could find it elsewhere and fitted her needs exactly. A lovely smooth transaction with no obstructions and great service, its all that was needed.

13 September 2021
Unprompted review
Rated 5 out of 5 stars

Fab service and fab lap top

Fab service and fab lap top , exactly what I wanted and needed . I had used another site and had to sent the laptop and the extra monitor back , so was a little nervous about using another online site … obviously didn’t need to be as received my purchase quickly and it was exactly as described . Will use and recommend this site again

8 September 2021
Unprompted review
Rated 5 out of 5 stars

Initially disappointed with the service…

Initially disappointed with the service but they more than made up for it by replacing a non working laptop with a replacement instantly with no quibbles.
Pav and his colleague (sorry don't know his name) were very helpful.
I did have to visit in person because I couldn't get through on the landline number to try and address the problem in the first instance (this needs looking at)
I'm a few quid down on fuel but I had to sort this quickly for one of my children at University in Bristol.
Looks like the item got damaged in transit which unfortunately happens a lot these days.
I wasn't prepared to send it back in the post and await a replacement or repair
If the laptop stands up for a period of time i will use company again no problem.

6 September 2021
Unprompted review
Rated 4 out of 5 stars

Excellent laptop but not perfect

Excellent laptop at a good price. Came within 2 days despite only paying for 5 day delivery. But there were sticky marks on the casing as well as more scratches than I expected.

Overall, good value but not special.

31 August 2021
Unprompted review

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