StubHub U.S. and Canada Reviews 

23,780
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently found the process of getting tickets easy and straightforward, appreciating the reasonable pricing and good value for their purchases. The overall user experience, including purchasing and receiving tickets, was often described as seamless and pleasant. People also found the website user-friendly for checking prices and seating options. However, some people were dissatisfied with the clarity and timing of ticket delivery, experiencing uncertainty or delays. Others noted concerns about high service fees and expensive parking costs. A few customers also felt that parking locations were sometimes difficult to find or far from the venue, leading to extra walking.

What people talk about most

Order

Users describe ambiguous interactions with order, with some customers reporting quick ticket delivery and an... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the site and app user-friendly for... See more

Price

Consumers find price to be ambiguous, with many reviewers reporting reasonable prices for tickets and good... See more

Website

Customers had ambiguous experiences with the website, with some finding it user-friendly and easy to navigate... See more

Location

Customers consistently note ambiguous experiences with location, with some reviewers expressing satisfaction... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The seller sent the tickets late, and the service representatives tried everything they can to contact the seller. One star was taken away because the service reps HAD NO MANUAL POWER to reissue or fi... See more

Rated 4 out of 5 stars

I went through a lot of uncertainty and angst while trying to access my tickets early in the process. However, as the date of the match drew near, I was able to get my tickets and enjoy the game.

Rated 4 out of 5 stars

It is fairly easy to get tickets to an event and I did not seem to have much trouble in doing so. Stubhub was very good communicating with me about my tickets. I did receive a LOT of additional ema... See more

Rated 4 out of 5 stars

I was able to get reasonably priced resale tickets but I will say the process was slightly confusing as I didn't know I'd be getting the tickets via Ticketmaster. Everything worked out fine but it co... See more


Company details

  1. Event Ticket Seller
  2. Hobby Store

About StubHub U.S. and Canada

Written by the company

StubHub U.S. and Canada is the world’s largest ticket marketplace with tickets available for over 10 million live sports, music and theatre events in more than 40 countries; enabling customers to buy and sell tickets whenever and wherever they are through desktop and mobile experiences.

This profile is not for international StubHub domains, which is operated by StubHub International (a different company).

Contact info

4.1

Great

TrustScore 4 out of 5

24K reviews

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4.1

All reviews

(23,780)

10,098 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I was charged twice from two different…

I was charged twice from two different companies so I couldn’t fight it through my bank. I got charged through StubHub when purchasing the concert tickets and then again through SpotHero when I went to park the car.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy process end to end

Easy to navigate site, easy to find tickets in price range, good estimate of what view from seat will look like, easy to pay, easy to transfer digital tix to phone.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

everything went perfectly

everything went perfectly. the tickets came match day in plenty of time. The seat was great. Had a wonderul time. Stub hub always come through

4 July 2026
Unprompted review
Rated 1 out of 5 stars

I purchased tickets for Chris Brown &…

I purchased tickets for Chris Brown & Usher for July 5th in Detroit! I called them on Saturday letting them know my tickets were not in my account they stated they would make sure I’ll get my tickets or they would replace them! I live in Dayton oh, so Sunday I called to explain I still haven’t gotten my tickets, I did everything to prove I didn’t have my tickets! I also let them know I live 3 hours away so before I leave I wanted to make sure I had my tickets!! They said I will definitely have tickets!! So I rented a car drove 3 hours away & got a hotel room! They told me to call back @ 6 if I still haven’t gotten my tickets so I did still no tickets they told me to call back!! I call back they place me on hold then they hung up! So I called back by this time I’m HIGHLY PISSED!! They keep saying I used a different email to claim tickets but clearly on the email it says my email address can’t get the tickets I only use 1 email address which is attached to StubHub and Ticketmaster! I call Ticketmaster to see if they could do anything they don’t see what StubHub is talking about!! So it’s 7:00 the show is starting I still don’t have tickets they playing around I’m like please just give me another ticket at this point that’s your policy, mind you the time is passing so the ticket sales had ended I couldn’t get a ticket after I rented a car, drove 3 hours & got a hotel room!!

5 July 2026
Unprompted review
Rated 4 out of 5 stars

Easy to use to buy tickets except you…

Easy to use to buy tickets except you can't get lawn chair rentals. You need to know that and get those on Ticketmaster. Other than that, I had a bit of a problem retrieving the tickets once at the gate as I needed to sign in and forgot my password! Oy.

3 July 2026
Unprompted review

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