StubHub U.S. and Canada Reviews 

23,700
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 10,300 reviews, reviewers had a great experience with this company. Customers generally find the process of getting tickets to be easy and straightforward, often receiving them quickly. Many appreciate the reasonable prices for tickets, with some noting they found better deals here than on other sites. The overall user experience is frequently described as seamless and user-friendly, making the purchasing process pleasant. However, some people experienced uncertainty and confusion regarding ticket access and delivery, especially when tickets were received very close to the event date. There were also occasional issues with parking passes, including difficulty finding locations or unexpected costs, and some found the service fees to be excessively high.

What people talk about most

Order

Users describe ambiguous interactions with order, with some customers reporting quick ticket delivery and an... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the site and app user-friendly for... See more

Price

Consumers find price to be ambiguous, with many reviewers reporting reasonable prices for tickets and good... See more

Website

Customers had ambiguous experiences with the website, with some finding it user-friendly and easy to navigate... See more

Location

Customers consistently note ambiguous experiences with location, with some reviewers expressing satisfaction... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The seller sent the tickets late, and the service representatives tried everything they can to contact the seller. One star was taken away because the service reps HAD NO MANUAL POWER to reissue or fi... See more

Rated 4 out of 5 stars

I went through a lot of uncertainty and angst while trying to access my tickets early in the process. However, as the date of the match drew near, I was able to get my tickets and enjoy the game.

Rated 4 out of 5 stars

It is fairly easy to get tickets to an event and I did not seem to have much trouble in doing so. Stubhub was very good communicating with me about my tickets. I did receive a LOT of additional ema... See more

Rated 4 out of 5 stars

I was able to get reasonably priced resale tickets but I will say the process was slightly confusing as I didn't know I'd be getting the tickets via Ticketmaster. Everything worked out fine but it co... See more


Company details

  1. Event Ticket Seller
  2. Hobby Store

About StubHub U.S. and Canada

Written by the company

StubHub U.S. and Canada is the world’s largest ticket marketplace with tickets available for over 10 million live sports, music and theatre events in more than 40 countries; enabling customers to buy and sell tickets whenever and wherever they are through desktop and mobile experiences.

This profile is not for international StubHub domains, which is operated by StubHub International (a different company).

Contact info

4.1

Great

TrustScore 4 out of 5

24K reviews

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4.1

All reviews

(23,700)

10,016 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stub Hub website was exceptional

Stub Hub website was interactive, easy to use, provided excellent detailed communication and updates and provided insight to review available seating and selection. I liked the App and would highly recommend.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Will use this service again

This is my second time using Stubhub and I am pleased with how it works. When looking for a seat, I'm able to see the prices for each and whether we can sit together. The prices are reasonable. The added fees are a bit of an issue but not crazy. And, if I needed to cancel, I could list the seats back to sell them. The only drag is what if your phone doesn't work at the venue? I dropped mine in the parking lot but it was OK.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Thank you StubHub

This was the first time I used StubHub and must admit that I was somewhat nervous especially since I didn't get my tickets immediately. However, the email with my confirmation/order number did indicate that my tickets would be available closer to the event or even on the day of the event and StubHub was true to their word. An email to retrieve my tickets arrived 2 days before the show but I'm not technologically savvy but my daughter is, so she downloaded my tickets and all I had to do was present them on my iphone at entry into the venue. Thank you StubHub for making my first experience easy and trouble-free!

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience from Start to Finish

Everything went smoothly, from ordering the tickets to transferring them through the FIFA app. The entire process was seamless. My only suggestion would be to let customers know that the QR code becomes available in the FIFA app only about an hour before the stadium doors open. Knowing this in advance would help avoid unnecessary concern.

2 July 2026
Unprompted review
Rated 4 out of 5 stars

The ticket arrived a few days before…

The ticket arrived a few days before the concert. The only thing was the wait. It was scary buying it, because you never knew if the tickets would arrive. But this time, everything was great.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Stubhub and SeatGeek go hand in hand

It was a bit confusing when I purchased the ticket since it was in seat geek and I thought I was scammed. The Stubhub team assured me that there was nothing to worry about and that my ticket was in fact real. Being that there were so many issues with Ariana Grande Tickets I felt assured that I was safe. And I was!

29 June 2026
Unprompted review
Rated 4 out of 5 stars

Late ticket - Reps Helped!

The seller sent the tickets late, and the service representatives tried everything they can to contact the seller. One star was taken away because the service reps HAD NO MANUAL POWER to reissue or find me another ticket, which was very frustrating. They are stuck to whatever the system can offer.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Honestly

Honestly, I was terrified it was a scam, that the ticket was fake, or that it simply wouldn't work when I tried to scan it. But I had no choice but to trust blindly, and everything went wonderfully well! I'll probably buy here again if necessary.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

The process to order the tickets was…

The process to order the tickets was easy. I only wish you could still be able to print out the tickets. I prefer that over having to be sure I can open the app and bring up the tickets on my phone. We had a lovely time at the ball game.

3 July 2026
Unprompted review

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