StubHub U.S. and Canada Reviews 

23,745
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 10,300 reviews, reviewers had a great experience with this company. Customers generally find the process of getting tickets to be easy and straightforward, often receiving them quickly. Many appreciate the reasonable prices for tickets, with some noting they found better deals here than on other sites. The overall user experience is frequently described as seamless and user-friendly, making the purchasing process pleasant. However, some people experienced uncertainty and confusion regarding ticket access and delivery, especially when tickets were received very close to the event date. There were also occasional issues with parking passes, including difficulty finding locations or unexpected costs, and some found the service fees to be excessively high.

What people talk about most

Order

Users describe ambiguous interactions with order, with some customers reporting quick ticket delivery and an... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the site and app user-friendly for... See more

Price

Consumers find price to be ambiguous, with many reviewers reporting reasonable prices for tickets and good... See more

Website

Customers had ambiguous experiences with the website, with some finding it user-friendly and easy to navigate... See more

Location

Customers consistently note ambiguous experiences with location, with some reviewers expressing satisfaction... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The seller sent the tickets late, and the service representatives tried everything they can to contact the seller. One star was taken away because the service reps HAD NO MANUAL POWER to reissue or fi... See more

Rated 4 out of 5 stars

I went through a lot of uncertainty and angst while trying to access my tickets early in the process. However, as the date of the match drew near, I was able to get my tickets and enjoy the game.

Rated 4 out of 5 stars

It is fairly easy to get tickets to an event and I did not seem to have much trouble in doing so. Stubhub was very good communicating with me about my tickets. I did receive a LOT of additional ema... See more

Rated 4 out of 5 stars

I was able to get reasonably priced resale tickets but I will say the process was slightly confusing as I didn't know I'd be getting the tickets via Ticketmaster. Everything worked out fine but it co... See more


Company details

  1. Event Ticket Seller
  2. Hobby Store

About StubHub U.S. and Canada

Written by the company

StubHub U.S. and Canada is the world’s largest ticket marketplace with tickets available for over 10 million live sports, music and theatre events in more than 40 countries; enabling customers to buy and sell tickets whenever and wherever they are through desktop and mobile experiences.

This profile is not for international StubHub domains, which is operated by StubHub International (a different company).

Contact info

4.1

Great

TrustScore 4 out of 5

24K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(23,745)

10,050 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Paul Simon did not play enough of his hits. 34 minute - 7 song opening was horrible. Nice to see Paul, but time to retire

Paul Simon did not play enough of his hits. 34 minute - 7 song opening was horrible. Nice to see Paul, but time to retire. Funny thing though - sat on the lawn, where all seats are the same. So many different prices for lawn seats on Stub Hub. I bought the cheapest ticket and my seat was the same as everyone else.

5 July 2026
Unprompted review
Rated 2 out of 5 stars

The process of getting World Cup was extremely frustrating and difficult

The process of getting World Cup tickets through FIFA was the most difficult process of downloading tickets I have ever encountered. I have been to 3 Olympics in Europe, all golf Majors, several Final Fours, etc, and never before have I had such frustration and difficultly. Very fortunately, the couple StubHub reps I called and talked with were patient and understanding and very helpful in getting my tickets downloaded from FIFA so I could attend the game, but it took me over 2 hours of talking with them to get to that point.

30 June 2026
Unprompted review
Rated 2 out of 5 stars

I was charged twice from two different…

I was charged twice from two different companies so I couldn’t fight it through my bank. I got charged through StubHub when purchasing the concert tickets and then again through SpotHero when I went to park the car.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy process end to end

Easy to navigate site, easy to find tickets in price range, good estimate of what view from seat will look like, easy to pay, easy to transfer digital tix to phone.

2 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look