Unprofessional Coaching and Lack of Accountability
I cannot recommend this coach. My experience was extremely disappointing and stressful.
• The guidance I received often did not take my health needs into account. For example, I was advised to eat foods I cannot tolerate due to celiac disease, and she gave postpartum exercise recommendations to others that contradicted professional medical advice. I had to create my own program for core strength while she was meant to be coaching me.
• On the advice of my GP, I had to discontinue coaching due to health concerns I experienced while following her guidance, including dizzy spells from lack of calories.
• When I raised concerns about my wellbeing or the program, I was frequently ignored unless the discussion involved payment or compliments toward her.
• Communication was inconsistent and came through multiple channels, making it difficult to track guidance, including two social media accounts and five different email addresses. After signing up, her emails were excessive, very sales-focused, and felt spammy.
• I became aware that details I shared and my experience were communicated to others in a way that did not accurately reflect the situation. This was a breach of trust, misrepresentation, and lack of confidentiality.
• I experienced a breach of trust where sensitive personal circumstances appeared to be leveraged in discussions about her services, which made me feel vulnerable and pressured.
• I felt very pressured by her sales tactics throughout my time working with her, and in my experience, some practices seemed to cross legal boundaries.
• I felt shamed for wanting to spend money on Christmas presents for my children instead of her coaching services, which was upsetting and unprofessional.
• One to one sessions were rushed and impersonal. I felt dismissed and undervalued as a client.
• Her actions, words, and the services she advertises did not align with my experience. I expected a “direct” coach to handle concerns differently and take accountability, but this did not happen.
• Much of her social media content appeared to be generated using AI tools like ChatGPT, which felt impersonal and inconsistent with her advertised approach.
• She has refused to address any issues I raised about her coaching and has not issued an apology.
• She has an unprofessional “contract” that, regardless of her service to you, requires payment and uses scare tactics to attempt to gain further money (this is not legally enforceable; refunds are possible). Especially where she breaks the whole contract herself.
Due to my experience, I have reported this coach to consumer services, who has reported her to Trading Standards. I will not accept being treated this way and will take all further action as necessary. I am also considering legal action.
(I have watered down my review slightly for Trustpilot compliance.)