After an initial blip, when I saw that my order had not been dispatched after several days I contacted Phone Enterprise who promptly dispatched it via DHL Express. There were some delivery issues... See more
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Terrible service, told 1 to 3 day delivery. Ended up canceling order on 8th day, they ignore emails. Would not deal with this company ever again! Had to use Klarna C.Services to actually cancel the or... See more
Ordered a Samsung S8 phone [in "Pristine" condition] for the wife at lunchtime on 11th October - delivered lunchtime 14th October. Simply superb service that outpaced the notifications. The phone... See more
I have purchased 2 Samsung S10s over the past 6months - Selected "excellent condition" and they certainly are, they are pristine as if straight out of the box so definitely keep using them. It arrive... See more
Company details
Written by the company
We provide our customers with fully tested, value for money refurbished mobile phones with 6 month warranty.
Contact info
United Kingdom
- sales@phoneenterprise.co.uk
- phoneenterprise.co.uk
4.0
Great
375 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything went as promised
Everything went as promised. The phone arrived on time, was well packaged, and looked almost new. No faults at all and it works perfectly. Would happily purchase again.
30 September 2025
Unprompted review
Great first experience with Phone Enterprise
First time buying from Phone Enterprise and the experience was great. I went for an iPhone 12, and it arrived exactly as described — clean, unlocked, and ready to use straight away. Delivery was fast and tracking updates were spot on. Really pleased with both the product and service.
25 November 2025
Unprompted review
Ordered an iPhone 13 for my daughter…
Ordered an iPhone 13 for my daughter and was really impressed with how smooth the whole process was. Communication was clear, shipping was fast, and the phone arrived in excellent condition — hardly a scratch on it. It’s been running perfectly since day one. I’ll definitely come back when it’s time to upgrade my own.
27 November 2025
Unprompted review
I purchased 12 pro
I purchased 12 pro. They delivered quickly. Phone is excellent for a Christmas present.
11 November 2025
Being resolved
Slight issue with my purchase however this issue is currently being resolved.
21 November 2025
Unprompted review
Reply from Phone Enterprise
Hi there, thanks for letting us know, and I’m really sorry to hear about the camera and screen issue — that’s definitely not the condition we want our phones arriving in. We’ll get this sorted for you as quickly as possible.
Just to clarify one point: your order did not include the original Apple box, as this is a paid add-on. You have only been charged for the handset itself, so please double-check your order details.
The issue with the rear camera/cracked lens and the purple shadow is not acceptable. Please send us a clear photo or video showing the camera condition and the purple shading on the screen, and we’ll arrange the best solution for you right away — whether that’s a replacement, repair, or refund.
Thanks again for your patience, and we’ll make this right.
Excellent service phone is pristine…
Excellent service phone is pristine haven't used yet as xmas gift
24 October 2025
Paid alot for next day hasn't even come…
Paid alot for next day hasn't even come next day scammers
8 October 2025
Reply from Phone Enterprise
We’re sorry to hear you were disappointed. We do our best to clearly outline our shipping policy — including cut-off times — on our site to help avoid any confusion.
It appears this order was placed after our cut-off time, which is noted in our policy. Because of that, processing and delivery took place on the next business day.
If you feel this may have been a misunderstanding, we’d truly appreciate it if you’d consider updating or removing your review. We’re always available to help clarify any concerns and want to ensure all our customers feel taken care of.
Great service fast delivery and best on…
Great service fast delivery and best on tge market in-terms of value for your money .
22 August 2025
Phone posted through letterbox has a…
Phone posted through letterbox has a chip on the side and everything inside the phone shaking about
20 August 2025
Reply from Phone Enterprise
We’re really sorry to hear your order was damaged in transit. While courier handling is outside of our direct control, we always want to make things right for our customers. Please contact our customer service team before leaving negative feedback — we're here to help resolve any issues quickly and fairly.
As much as I was mad with the customer…
As much as I was mad with the customer service the second time I rang they done what I asked within ten minutes and that I can’t fault even after all the mess ups n things what was wrong they were willing to make it right it wasn’t till after I realised
18 August 2025
Reply from Phone Enterprise
Thank you for your honesty — we’re really sorry for the earlier issues and totally understand your frustration. We’re glad we could make things right in the end, and we truly appreciate you giving us the chance to do so. Your feedback helps us improve, and we hope to serve you better in the future.
Reply from Phone Enterprise
Thank you for your feedback.
We're sorry to hear that the product didn’t meet your expectations. We understand that sometimes customers change their minds, and we aim to make the return process as smooth as possible in such cases.
As part of our policy, refunds are processed once the returned item is received and inspected. We appreciate your patience during this process and are happy to assist if you need an update—please reach out to us at sales@phoneenterprise.co.uk
Your satisfaction is important to us, and we hope to serve you better in the future.
Great prices great customer service
Brilliant phone shop with great people working for them. Had a little problem with the phone when I received it. I returned the phone and problem was solved with8n 3 days. Thank you phone enterprise.
1 May 2025
Just picked up a refurbished iPhone 11
Just picked up a refurbished iPhone 11, and I’m honestly really impressed. It showed up in near-perfect condition — no scratches, dents, or anything that screams “used.” It looks and feels just like a brand-new phone.
this saved me a lot of money without sacrificing quality. As long as you buy from a trusted seller thanks mobile phone enterprise.
19 May 2025
Your website is absolutely crap…
Your website is absolutely crap everytime I’ve wanted to check when my order would be here and to track my item your link takes me onto the web page and says that it doesn’t exist absolutely disgusting use need to sort your website out
14 May 2025
Reply from Phone Enterprise
Thank you for getting in touch, and we sincerely apologize for the frustration you've experienced while trying to track your order.
We’ve been made aware of an issue affecting our tracking links, and our development team is actively working on resolving it as quickly as possible. We understand how important it is to have accurate updates on your order, and we're doing everything we can to restore full functionality.
In the meantime, if you can provide us with your order number and the email address used to place the order, we’d be happy to manually check the status and provide you with an update.
We truly appreciate your patience and understanding, and we’ll keep you updated as soon as the issue has been resolved.
Just what I ordered thankyou my son is…
Just what I ordered thankyou my son is well happy
3 March 2025
Terrible service
Terrible service, told 1 to 3 day delivery. Ended up canceling order on 8th day, they ignore emails. Would not deal with this company ever again! Had to use Klarna C.Services to actually cancel the order by raising a complaint. Shocking Service all round but Klarna were brilliant
20 February 2025
exceptional customer service
Bought a phone for my daughter for Christmas, checked and ok but when opened one of the buttons got stuck. I contacted them on Christmas Day and they responded and sorted for it to be returned and repaired and was sorted in less than a week. Exceptional customer service and can’t fault them at all.
25 December 2024
Unprompted review
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