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Stpaulscollective Reviews 

226
•
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Considering 222 reviews, most reviewers were unhappy with their experience overall. Many customers reported receiving products that were clearly fake, of poor quality, or arrived mis-shapen and damaged. Reviewers also frequently encountered a lack of communication, with their emails and concerns regarding authenticity or returns often going unanswered. However, some people experienced quick delivery and appreciated complimentary gifts. Conversely, others faced significant delivery delays, with some orders taking a long time to arrive or not arriving at all. Additionally, some customers received items with manufacturing defects or damage, further contributing to their dissatisfaction.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reviewers expressing significant disappointment... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many praising fast delivery, efficient... See more

Order

Customers had ambiguous experiences with their orders, with many expressing significant dissatisfaction.... See more

Quality

Clients share negative opinions on quality, with many reviewers expressing disappointment over receiving fake... See more

Response time

Customers consistently note negative experiences with response times, with many reporting that their emails... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I was really looking forward to the blue bashful bunny Jellycat that i ordered over a week ago, but when i took it out of the dust bag, it's body was mis-shaped. It's head is tilted sideways and it's... See more

Rated 2 out of 5 stars

I still haven’t received my order so your experience survey is premature. Some idea of delivery date would be useful as it was a birthday present for a 10 year old who’s birthday is today

Rated 1 out of 5 stars

Poor quality item sold that was meant to be a 'JellyCat' Ricky Rain Frog but arrived with a different cardboard tag and a label that had the tell-tale word 'Shang' on it. We have tried contacting... See more

Rated 1 out of 5 stars

Bought what I thought were Jellycat plush toys and ended up with fakes. The plush itself isn’t terrible — soft enough — but the tag and coloring give it away immediately if you know the brand. These a... See more

Contact info

2.6

Poor

TrustScore 2.5 out of 5

226 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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2.6

All reviews

(226)

220 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast delivery

Fast delivery, as described. Fully informed all the way. Very happy and will have a very very happy Granddaughter too :-)

9 October 2025
Rated 1 out of 5 stars

SCAM - Do not purchase from here

I received notice that my order was cancelled. They claim it was per my request. I NEVER cancelled this order. I should have done my homework...I NOW read all of the reviews that this company is a SCAM. Yes, I guess it is.
GIVE ME MY MONEY BACK NOW

9 October 2025
Rated 1 out of 5 stars

Not receiving anything

I am not sure what’s going on. I’ve been charged without receiving anything. I received a photo from delivery, according to the photo I had received. I went to the place, without showing anything. Tried my best to contact with sender, without hearing any response back!
Totally disappointed about this! Not professional and ethical at all.

9 October 2025
Rated 1 out of 5 stars

Fake products, do not buy

Advertising real jelly cats to send out a load of cheap sh**, eyes are more pissed than your local piss head at the pub on a Saturday evening, only bought it from this page as the one I wanted was out of stock everywhere, requested to return and they’re wanting me to ship it back to Shanghai and pay the shipping fees😂 must be smoking some good stuff. Don’t use this page, there products are naff, cheap material and 100% not jelly cats.

15 October 2025
Unprompted review

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