Your shipment tracking is vague & spasmodic. No indication was given on how long it would take to be delivered when the order was accepted & payment made & tracking was not helpful.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was really looking forward to the blue bashful bunny Jellycat that i ordered over a week ago, but when i took it out of the dust bag, it's body was mis-shaped. It's head is tilted sideways and it's... See more
I still haven’t received my order so your experience survey is premature. Some idea of delivery date would be useful as it was a birthday present for a 10 year old who’s birthday is today
DO NOT BUY FROM THEM SCAMMERS bought over £100 worth of Jellycats but realised they were fakes on arrival. Contacted them to start a return/ refund in July 2025. Used DPD via the post office to return... See more
2.6
Poor
226 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Christmas presents sorted plus one for me
Had good selection toys not available on Jelly Cat site ,also cheeper
13 October 2025
I waited nearly two weeks for the item…
I waited nearly two weeks for the item to arrive and when it did it had a small hole in its leg. I didn't bother to return the item as it had taken so long to receive in the first place and I will have to repair it myself. This was a gift for a my son and he was a little disappointed.
6 October 2025
Beautiful Blush bunny that my daughter…
Beautiful Blush bunny that my daughter will love.
12 October 2025
Great service
Great service. Received items with in a week My granddaughter is going to love them.
13 October 2025
Everyone were amazing to deal with
Everyone were amazing to deal with. Very professional and an easy process. The wonderful work you are doing for The Sunshine Coast Community is amazing.
12 October 2025
Excellent service and great quality.
Excellent service and great quality.
Even received a free gift.
11 October 2025
Rip off
Received. It is not Jellycats and is crap. Donkey looked like someone took dryer lint and stuck it on a frame. Return rules are so in detail that Noone could ever do it. The 2 stuffed animals plus the free piece of crap awful looking cheap thing was stuffed in a plastic bag that wasn't big enough for 1 animal. Everything was squashed and eyes were messed up. Why are there people in the world that make a living hurting little children?
17 October 2025
the bunnies were deformed
12 October 2025
The bunny’s hands are uneven in height
The bunny’s hands are uneven in height. Feel disappointed.
12 October 2025
Delivered quickly
10 October 2025
Absolutely DO NOT buy from this…
Absolutely DO NOT buy from this company. Making out they are legit jellycats when they aren’t. Even when I asked on the live chat after placing my other they assured me they are real! The tags are incorrect and one of them doesn’t even have a name on the tag! Absolutely disgusting how people can do this. I have lost out on £95 now and presents for my autistic son for Christmas. I have emailed but very doubtful I will get anything back. I will be making sure to research every single place I buy from in the future.
18 October 2025
Unprompted review
Great Jellycat customer experience
Wonderful communication regarding delivery schedules and the little added appreciation animals with your order adds such charm and appreciation for each order. Great customer service.
11 October 2025
ABSOLUTELY TERRIBLE
ABSOLUTELY TERRIBLE. bought 3 jelly cats of this company. (Cost me over £100) to find out they were all fake when arrived. I asked for a refund and it was accepted but I was told to return the items to china which was gonna cost me nearly another £100 pound. Looked a bit deeper into it and turns out they want me to return them to a plain field in the middle of nowhere in china. This company are scammers and take your money for fake items!!’
4 October 2025
Jellycat - Amuseable Moon
1. Thank you for the complimentary gift.
2.Delivery was prompt.
3. Item - was a little different from what I had expected.
11 October 2025
I have not received the rabbit that I…
I have not received the rabbit that I ordered and paid £44 for and you want me to rate you????
10 October 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.