Your shipment tracking is vague & spasmodic. No indication was given on how long it would take to be delivered when the order was accepted & payment made & tracking was not helpful.
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Review summary
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I was really looking forward to the blue bashful bunny Jellycat that i ordered over a week ago, but when i took it out of the dust bag, it's body was mis-shaped. It's head is tilted sideways and it's... See more
I still haven’t received my order so your experience survey is premature. Some idea of delivery date would be useful as it was a birthday present for a 10 year old who’s birthday is today
DO NOT BUY FROM THEM SCAMMERS bought over £100 worth of Jellycats but realised they were fakes on arrival. Contacted them to start a return/ refund in July 2025. Used DPD via the post office to return... See more
2.6
Poor
226 reviews
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Fair play
Took a while to arrive but they were the only place selling what i wanted, so fair play to them for having it available!!!!
9 October 2025
Great service
12 October 2025
Delayed delivery and when they turned…
Delayed delivery and when they turned up they were fake jellycats which have been passed over to Action Fraud.
12 October 2025
Great service
Great service. Amazing communication. Swift delivery and most impressive the gift included with our purchase. Definitely will buy again!
12 October 2025
INCORRECT SIZE OF TOY ORDERED,RECEIVED…
INCORRECT SIZE OF TOY ORDERED,RECEIVED PRODUCT VERY NICE,BUT MUCH SMALLER THAN REQUESTED
12 October 2025
Fake jellycat
Described as a genuine jellycat, clearly isn't a real jellycat, I wouldn't mind but it costed more than the real ones would and the quality is awful. Tried to contact them with 3 messages. Got no response, just avoid
12 October 2025
Do not buy - jellycats are fake
These jellycats are counterfeit. Do not buy. I attempted to cancel my order within 5 minutes of placing it and discovered via the chatbot that cancellations were not permitted. I'm fairly sure this isn't legal. Will be reporting to my bank and attempting to get a refund
12 October 2025
FAke jellycat products
This co is selling fake jellycat products. They looks similar but I have a genuine jellycat of the product I bought and this is different. Do not buy from this brand.
12 October 2025
Totally counterfeit
Totally counterfeit. Do not buy. Somehow, st Paul collevtive were able to redirect jelly cat website to theirs. Buyer beware
12 October 2025
Thank you for my beautiful jelly cat…
Thank you for my beautiful jelly cat toys for my granddaughters.
11 October 2025
Very happy with my order
Very happy with my order. Also was gifted a little dragon as extra.
11 October 2025
Fast alert for out of stock item
Set an alert for an item that was out of stock, when I was alerted I ordered item and it was delivered swiftly along with an extra little free gift. Lovely service from you guys. Thanks
11 October 2025
Excellent service from start to finish
Excellent service from start to finish, I’m that impressed I’ve ordered from you again ⭐️⭐️⭐️⭐️⭐️
9 October 2025
AVOID AT ALL COSTS
Such a scam! Fake jelly cats are being sold got in touch for a refund but no reply. Had to go through the bank to get money back and then tried to email me to stop contacting the bank. AVOID AT ALL COSTS
24 October 2025
Unprompted review
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