Stpaulscollective Reviews

226

•

2.6

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Review summary

Created with AI, based on recent reviews

Considering 222 reviews, most reviewers were unhappy with their experience overall. Many customers reported receiving products that were clearly fake, of poor quality, or arrived mis-shapen and damaged. Reviewers also frequently encountered a lack of communication, with their emails and concerns regarding authenticity or returns often going unanswered. However, some people experienced quick delivery and appreciated complimentary gifts. Conversely, others faced significant delivery delays, with some orders taking a long time to arrive or not arriving at all. Additionally, some customers received items with manufacturing defects or damage, further contributing to their dissatisfaction.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reviewers expressing significant disappointment... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many praising fast delivery, efficient... See more

Order

Customers had ambiguous experiences with their orders, with many expressing significant dissatisfaction.... See more

Quality

Clients share negative opinions on quality, with many reviewers expressing disappointment over receiving fake... See more

Response time

Customers consistently note negative experiences with response times, with many reporting that their emails... See more

Reviews shaping this summary

I was really looking forward to the blue bashful bunny Jellycat that i ordered over a week ago, but when i took it out of the dust bag, it's body was mis-shaped. It's head is tilted sideways and it's... See more

I still haven’t received my order so your experience survey is premature. Some idea of delivery date would be useful as it was a birthday present for a 10 year old who’s birthday is today

Poor quality item sold that was meant to be a 'JellyCat' Ricky Rain Frog but arrived with a different cardboard tag and a label that had the tell-tale word 'Shang' on it. We have tried contacting... See more

Bought what I thought were Jellycat plush toys and ended up with fakes. The plush itself isn’t terrible — soft enough — but the tag and coloring give it away immediately if you know the brand. These a... See more

Contact info

United States
www.stpaulscollective.com

2.6

Poor

226 reviews

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Hasn’t replied to negative reviews

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220 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Oct 23, 2025

It is not a real jellycat

It is not a real jellycat. The bunny isn’t even the right color, the fur isn’t the right texture, the pumpkin is wrong, and it feels cheap.

8 October 2025

Oct 22, 2025

Cancelled order

My order was dispatched and then I had an email a few days later saying that the order has been cancelled due to my request - which I never did.

8 October 2025

Oct 22, 2025

Extremely Poor quality

Was sent timmy turtle, paid $83+ for this toy. Recieved in poor condition his arm has been sewn back on by hand with white cotton and is about to fall off. I asked for a resolution and was offered minimal ie small % off next purchase. I do not want another purchase i wanted an intact timmy for my daughters birthday. Very poor service. Ample time has been given for a resolution. Not happy at all

4 October 2025

Oct 22, 2025

Delivery took quite a while but the…

Delivery took quite a while but the item ordered is nice and seems genuine.

5 October 2025

Oct 22, 2025

Delivery took way to long, I didn’t pay $10 for delivery for it to be late

8 October 2025

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