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Stpaulscollective Reviews 

226
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TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Evaluating 222 reviews, most reviewers were unhappy with their experience overall. Many customers reported receiving products of questionable authenticity or poor quality, with items often arriving squashed, misshapen, or not matching descriptions. Reviewers also frequently experienced issues with customer service, noting a lack of response to emails and unresolved concerns regarding product authenticity. The return process was a significant source of frustration, as many were asked to pay for shipping back to China, often at a cost comparable to the product itself. Delivery times were often criticized for being slow and unreliable, with some orders not arriving at all or missing promised delivery dates, especially for birthday presents. Conversely, a small portion of people felt satisfied with their purchases, praising quick delivery, good packaging, and the quality of the products, sometimes even receiving unexpected free gifts.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many reviewers expressing significant... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many praising fast delivery, efficient... See more

Order

Clients share ambiguous opinions on order, with many expressing significant dissatisfaction regarding... See more

Quality

People report negative experiences with quality, with many reviewers expressing disappointment over receiving... See more

Response time

Reviewers mention negative feedback about response times, with many reporting that their emails go... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Your shipment tracking is vague & spasmodic. No indication was given on how long it would take to be delivered when the order was accepted & payment made & tracking was not helpful.

Rated 2 out of 5 stars

I was really looking forward to the blue bashful bunny Jellycat that i ordered over a week ago, but when i took it out of the dust bag, it's body was mis-shaped. It's head is tilted sideways and it's... See more

Rated 2 out of 5 stars

I still haven’t received my order so your experience survey is premature. Some idea of delivery date would be useful as it was a birthday present for a 10 year old who’s birthday is today

Rated 1 out of 5 stars

DO NOT BUY FROM THEM SCAMMERS bought over £100 worth of Jellycats but realised they were fakes on arrival. Contacted them to start a return/ refund in July 2025. Used DPD via the post office to return... See more

Contact info

2.6

Poor

TrustScore 2.5 out of 5

226 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.6

All reviews

(226)

220 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Top class service

The fact that i live in England and didn't realise that you didn't. Brill service and got a free item too. Thank you - top class service

13 October 2025
Rated 1 out of 5 stars

Unfortunately I fell for the scam

Unfortunately I fell for the scam. I was looking for a panda jellycat so was very excited when smudge popped up as in stock.
Jellycats from this website are fake and I wish that I had read the reviews beforehand..very sad mum and little girl.

13 October 2025
Rated 1 out of 5 stars

Fake!!

Extremely disappointed when it was pointed out to me by my young granddaughter that the item I purchased was a very poor fake. The quality of the item was poor, and it was incorrectly labelled. The different style of bag should have been a red light. Never again!!😡😡

13 October 2025
Rated 5 out of 5 stars

Excellent!

Excellent!! I purchased for a gift and the recipient will be so excited since these were showing out of stock online. The extra gift was such a nice surprise!! She’ll love them all!!

13 October 2025
Rated 5 out of 5 stars

Fabulous company

Fabulous company. I was worried these may be fake items but absolutely not. Great delivery time despite distance travelled. Packaged well and my daughter was over the moon with the free gift. I will definitely be ordering again

12 October 2025

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