Your shipment tracking is vague & spasmodic. No indication was given on how long it would take to be delivered when the order was accepted & payment made & tracking was not helpful.
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I was really looking forward to the blue bashful bunny Jellycat that i ordered over a week ago, but when i took it out of the dust bag, it's body was mis-shaped. It's head is tilted sideways and it's... See more
I still haven’t received my order so your experience survey is premature. Some idea of delivery date would be useful as it was a birthday present for a 10 year old who’s birthday is today
DO NOT BUY FROM THEM SCAMMERS bought over £100 worth of Jellycats but realised they were fakes on arrival. Contacted them to start a return/ refund in July 2025. Used DPD via the post office to return... See more
2.6
Poor
226 reviews
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Good packaging, but product was squished.
I was really looking forward to the blue bashful bunny Jellycat that i ordered over a week ago, but when i took it out of the dust bag, it's body was mis-shaped. It's head is tilted sideways and it's body was squished and looked like an 'S'. Whilst the packaging was good and the actual product wasn't damaged, it still upset me to see it's body squished unnaturally...
23 October 2025
Great experience shopping here- fast…
Great experience shopping here- fast delivery and love my purchases- will buy again
23 October 2025
The Jelly Cat is clearly fake
The Jelly Cat is clearly fake. I have emailed but not had a response as I have requested a full refund. I do not recommend.
23 October 2025
Very quick delivery from USA to UK
Very quick delivery from USA to UK, exactly 1 week. I always order from UK as it's worried me ordering from overseas, but I couldn't find this item anywhere else, so gave this company a try after reading great reviews. I would definitely use them again. Great, regular updates from the company and easy tracking. The item, Jellycat Tomato (a gift), is perfect and as described and the surprise gift of Peanut the Penguin (definitely mine😉) is gorgeous. Thank you so much!
23 October 2025
No proper answers from their staff
No proper answers from their staff. Wrote them that i accidentally ordered on their side and they answered with a robot pre written answer. DONT ORDER HERE. I also read that their products are Fake so stay away from them
11 October 2025
way too long shipping- i submitted my…
way too long shipping- i submitted my order almost 3 weeks ago and it’s not even here…
12 October 2025
I still haven’t recieved my order
I still haven’t recieved my order . I’ve emailed to find out about the status and haven’t heard back !
15 October 2025
Fake products fake company and dont…
Fake products fake company and dont refund return postage as stated in their emails. Beware do not be taken in by this company
29 August 2025
Unprompted review
Fake Jellycats
Fake Jellycats. AVOID!!
Have yet to receive a reply to my email requesting a refund
27 October 2025
Unprompted review
Took way longer than told to come
I ordered this on October 10th needing it for a present and it still hasn’t come as of the 28th of October. Paying for shipping 5-9 business days and then waiting this long is quite annoying.
11 October 2025
Everything was excellent
Everything went smoothly during my order process. The shipping was fast, considering the distance (Uk-Hungary), and I even got a little present so I’m fully satisfied. Thank you! :)
14 October 2025
Fake products
Fake products , I canceled order on same day they when I realized they sell fake Jellycat they never reply. I’m still waiting for the package. Don’t buy from them
21 October 2025
Delivery was very quick and updates…
Delivery was very quick and updates were received regularly. Toy plus bonus toy are super great
14 October 2025
Nobody reply back and doubt it if it…
Nobody reply back and doubt it if it 100% genuine product！
14 October 2025
Bought Jellycat items off them which…
Bought Jellycat items off them which turned out to be fake, they asked me to return to China at my cost, this is against their returns policy online where they pay return.
30 September 2025
Unprompted review
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