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Stpaulscollective Reviews 

226
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TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Considering 218 reviews, most reviewers were unhappy with their experience overall. Many customers reported receiving fake or poor-quality items that did not match descriptions or genuine products. Reviewers also faced significant issues with customer service, often receiving no response to emails or concerns about product authenticity and refunds. Additionally, many people found the return process problematic, being asked to pay for shipping back to China, which contradicted stated policies and made refunds difficult to obtain. However, some customers also noted positive experiences, including fast shipping and efficient service. A few other people also felt that their orders were well-packaged, received free gifts, and found the items to be as described.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with many customers expressing significant... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast delivery and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant... See more

Quality

Clients share negative opinions on quality, with many reviewers expressing disappointment over receiving fake... See more

Response time

Consumers express significant dissatisfaction with response times, frequently reporting that emails go... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I was really looking forward to the blue bashful bunny Jellycat that i ordered over a week ago, but when i took it out of the dust bag, it's body was mis-shaped. It's head is tilted sideways and it's... See more

Rated 2 out of 5 stars

I still haven’t received my order so your experience survey is premature. Some idea of delivery date would be useful as it was a birthday present for a 10 year old who’s birthday is today

Rated 1 out of 5 stars

Do not order from this company selling Jellycake products. The items I received looked nothing like the pictures — clearly cheap imitations with terrible quality. They promised a refund if I returned... See more

Rated 1 out of 5 stars

Bought what I thought were Jellycat plush toys and ended up with fakes. The plush itself isn’t terrible — soft enough — but the tag and coloring give it away immediately if you know the brand. These a... See more

Contact info

2.6

Poor

TrustScore 2.5 out of 5

226 reviews

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2.6

All reviews

(226)

220 reviews in the last 12 months

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Rated 1 out of 5 stars

Beware fake Jellycats

Ordered a fuddlewuddle ginger cat as a backup to my child’s comfort stuffy and when it arrived I was incredibly disappointed to find it’s fake. It looks nothing like the original genuine jellycat. I’ve contacted the company for a refund and had no response.

3 October 2025
Rated 1 out of 5 stars

This is not worth it.

I ordered my item 15 days ago for an overpriced delivery fee, tracking doesn’t work properly, and being asked to rate my experience before my item has even arrived.

1 October 2025
Rated 2 out of 5 stars

Goods not received yet

I still haven’t received my order so your experience survey is premature. Some idea of delivery date would be useful as it was a birthday present for a 10 year old who’s birthday is today

30 September 2025
Rated 1 out of 5 stars

Order not sent

ordered two items for my daughter's birthday, it said delivery within 2-7 days. It's past 7 days now and still not received.

30 September 2025
Rated 1 out of 5 stars

Ordered a Jellycat from here (I'm a…

Ordered a Jellycat from here (I'm a collector) and they clearly sent a fake. When I emailed them they said "it matched the description" and therefore won't give me a refund! If you're looking to buy Jellycats on here DONT!!

10 September 2025
Unprompted review

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