Buying our new wood burner was an easy process. What makes this a 5 star customer experience for me is that things went wrong AND it was handled correctly and expertly. Delay due to stock issues, i wa... See more
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Company details
Written by the company
UK's largest supplier of wood burning stoves, multifuel stoves, log burners, electric stoves, gas stoves, oil stoves, cast iron stoves, woodburners, chimney liners, room heaters and range cookers, range cookers and fireplaces. Along with indoor and outdoor furniture, BBQs, Pizza Ovens, outdoor heating and much more online at discount prices. A Virgin Fast Track 100 company
StovesAreUs
Written by the company
- Free UK Delivery
- For all orders over £100 we offer a fantastic free delivery service to all UK mainland addresses.
- Free Next Day Delivery*
- FREE next day delivery service in England & Wales on selected stoves where next day delivery is shown on the product. This service is only available on weekday orders from Monday to Thursday up to 10am. This service is a 9am - 5pm service.
- Safe and Secure payment options
- All payment options are secured by industrial level security methods. All major cards accepted. Payments are also accepted through PayPal
- 30 Day Money Back
- Feel comfortable in the fact that you can order any of our online products and within 30 days send them back to us if you do not like them, and get a full refund.
- Free Two Man Delivery
- Two man delivery is available on Range Cookers from selected manufacturers. The delivery team will take the product into your property and remove the packaging.
- Showroom
- We're not just an internet company, we're also a bricks and mortar retailer. We have a well-stocked showroom in Huddersfield in Yorkshire with a great selection of products to view.
Free Delivery
Free Mainland UK Delivery
Free delivery available to mainland UK
Contact info
Pennine House, Longbow Close, Huddersfield, United Kingdom
- 01484 940 111
- online@stovesareus.co.uk
- www.stovesareus.co.uk
4.6
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
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Can ‘t tell you if the product is good…
Can ‘t tell you if the product is good or not. What I can say is the delivery company you use for your large BBqs is awful. Gave a a slot between 9:20 and 11:20. Changed it to 10:00-12:00. Then to 13:00. Online chat then told me at 12:45 it was defiantly here in the next 30 mins. At 13;30 been told it’s going to be after 14;00. Wasted 5 hours of my life waiting for a delivery and they won’t even cancel the order. Change your delivery partners mate. Looks very bad on your company.
25 June 2026
Unprompted review
Reply from StovesAreUs
Morning, thanks for your feedback.
The time provided by the courier is always an estimated arrival time (ETA), and unfortunately, it can change due to delays on their route. We can see that your BBQ was delivered early afternoon.
We do feel your review is quite harsh, given that the product was delivered on the scheduled day and the review focuses entirely on the courier's changing ETA rather than the product or the overall service we provided.
Many thanks
StovesAreUs
Customer service was brilliant pity…
Customer service was brilliant pity about the Witt products can’t seem to get spares for them in the uk only supply Europe so left with a pizza oven with broken stones fancy shaped so can’t even cut one out of another stone should have bought an ooni
24 June 2026
Unprompted review
The service from the team was execellent
23 June 2026
Final chapter
After a week waiting my order arrives and wanting to be balanced in my feedback my final comments on stoves r us is as follows :
Karen
I was planning to when I receive
My main issue is simple
On the website ( and it’s still there ) it very clearly says ‘next day delivery’ on orders overs £100 ( Uk mainland )
Once this week one of your team told me this actually means 3-5 days !
I had another option at the time I ordered but chose you because of you good reviews. As it happens if my goods arrive today they are within 5 days from time you processed order ( Monday ) and not when I placed order on Friday .
I understand the demand went through the roof but that should only impact stock levels .. not delivery.
On the plus side the team have always answered phones and you have intervened in last 24 hours with carrier to ensure delivery today.
For me it could all have been avoided had the website not misrepresented delivery next day . It wasn’t about free it was about next day delivery
I am sure the experience with this firm is positive most of the time , but I can only say what my experience was
Thanks
Gordon
24 June 2026
Unprompted review
Reply from StovesAreUs
Morning, thanks for your feedback
We note that this is your second review regarding the same order.
As advised by our Customer Service team, deliveries are currently taking 3–5 working days due to high demand. Based on the latest information available, your order is expected to be delivered by Friday.
Tracking information is issued once the carrier has processed the shipment. We appreciate your patience while your order is on its way.
Regards
StovesAreUs
Excellent service
Delivery arrived as stated. Egg chair very well packed and easy to assemble. Great quality and extremely comfortable.
17 June 2026
Great service
Communication is key and these guys do it perfectly. From order to delivery we were kept informed every step of the way. It really was a seamless service. Thank you
25 May 2026
Very Happy with the new Range Cooker
Ordering online was easy, the only niggle was I did not hear about delivery until I contacted StovesAreUs by email. I quickly got a reply to say they were waiting for it to come into stock which was 3 weeks away. I should have checked stock levels before ordering so no complaints really. The cooker is great and is working great too. When the range cooker arrived the 2 installers were very friendly and kept me informed of when they were due to arrive and of everything they were checking and testing. They took away the old range and new packaging and left the kitchen clean and tidy.
17 June 2026
Slightly disappointed
It would have been a 5 star review if it wasn’t for how long it took the put the bbq together. I wasn’t aware it was going to be delivered flat pack, I thought it was a complete made up bbq. Apart from that it is a brilliant bbq, we had the previous model which lasted about 10 years, so knew it would be good.
19 June 2026
Fantastic customer service when some…
Fantastic customer service when some logs were broken. Everything resolved very quickly.
Would highly recommend
17 June 2026
I made an order on the 24th May
I made an order on the 24th May. Still haven’t received it. They said 3-5 days delivery. I chased last Friday and still nothing. Worst customer service ever. Avoid at all costs
24 May 2026
Unprompted review
Reply from StovesAreUs
Good afternoon. Thanks for your feedback.
We've been trying to contact you by phone to discuss your order and provide an update, but unfortunately we haven't been able to get through. Could you please give our customer service team a call on 01484 940111 at your earliest convenience? We'll be happy to look into this for you and work towards a resolution as quickly as possible.
Many thanks
StovesAreUs
Poor service from start to finish
Very disappointing experience with StoveSAreUs.
The website gives delivery dates when you place an order, but in my experience those dates clearly cannot be relied upon. After ordering, I was repeatedly told items were delayed or not in stock, and I constantly had to chase for updates rather than being kept properly informed.
From the original delivery date to the actual delivery date, the order arrived around two weeks late. Even now, a month on, I am still waiting for tools and accessories that were part of my order, with a value of around £1,500. Once again, I am being told items are not in stock whislt website say otherwise.
The communication has been poor, the delays have been frustrating, and the overall experience has fallen well short of what I would expect from an online company handling orders of this value.
Based on my experience, I would be very cautious about ordering from them again.
23 May 2026
Unprompted review
Reply from StovesAreUs
We're sorry for the delays and understand your frustration. I can see the BBQ was delivered, but unfortunately some of the accessories were affected by unexpected supplier stock issues.
To resolve this, we have arranged a credit for the out-of-stock items. While we're disappointed that your experience has led to such a negative review, particularly given the steps we've taken to put things right, we do appreciate your feedback and apologise that we did not meet your expectations on this occasion.
Many thanks,
StovesAreUs
An excellent business to deal with
An excellent business to deal with. The customer experience is 20/10. The ordering & communicating process with their customer services are exceptional. Keep up the good work CS Team.
16 June 2026
Knowledgeable and helpful
They put together a full listing what I needed and made it easy to order.
17 June 2026
A Great Service
A Great Service
10 out of 10 for the delivery driver who took the stove to our required spot unwrapped and took the pallet away
Happy Days
16 June 2026
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