Buying our new wood burner was an easy process. What makes this a 5 star customer experience for me is that things went wrong AND it was handled correctly and expertly. Delay due to stock issues, i wa... See more
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Bought this bbq because I liked the idea of having 4 cooking options. The first time using it was for a big bbq party and it was a huge success. We smoked pork ribs and used the gas a charcoal side... See more
Price was matched, goods delivered as promised on agreed date. Really like this Kettler Trento 5 seater furniture set. Would be five stars except unfortunately a bolt for one of the chairs is the... See more
Company replied
We ordered the Platinum Parasol with led lights, the price was very competitive and delivery was quick. We didn't want the marble base with wheels as our patio is made from flagstones as is uneven. In... See more
Company details
Written by the company
UK's largest supplier of wood burning stoves, multifuel stoves, log burners, electric stoves, gas stoves, oil stoves, cast iron stoves, woodburners, chimney liners, room heaters and range cookers, range cookers and fireplaces. Along with indoor and outdoor furniture, BBQs, Pizza Ovens, outdoor heating and much more online at discount prices. A Virgin Fast Track 100 company
StovesAreUs
Written by the company
- Free UK Delivery
- For all orders over £100 we offer a fantastic free delivery service to all UK mainland addresses.
- Free Next Day Delivery*
- FREE next day delivery service in England & Wales on selected stoves where next day delivery is shown on the product. This service is only available on weekday orders from Monday to Thursday up to 10am. This service is a 9am - 5pm service.
- Safe and Secure payment options
- All payment options are secured by industrial level security methods. All major cards accepted. Payments are also accepted through PayPal
- 30 Day Money Back
- Feel comfortable in the fact that you can order any of our online products and within 30 days send them back to us if you do not like them, and get a full refund.
- Free Two Man Delivery
- Two man delivery is available on Range Cookers from selected manufacturers. The delivery team will take the product into your property and remove the packaging.
- Showroom
- We're not just an internet company, we're also a bricks and mortar retailer. We have a well-stocked showroom in Huddersfield in Yorkshire with a great selection of products to view.
Free Delivery
Free Mainland UK Delivery
Free delivery available to mainland UK
Contact info
Pennine House, Longbow Close, Huddersfield, United Kingdom
- 01484 940 111
- online@stovesareus.co.uk
- www.stovesareus.co.uk
4.6
Excellent
6K reviews
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This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
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Fantastic service
Fantastic service. Great notifications on delivery. Delivered on time and very professional.
2 July 2026
Quality products ...always packaged…
Quality products ...always packaged well, even items that come by crate.
1 July 2026
horrendous
baffling to see positive reviews. Placed an order for a fireplace which was advertised as 10-15 days lead time.
After 17, I called to ask about an update. Been told to wait a callback. That never happened. I called again the next day. I was eventually told that the colour I ordered was discontinued and I need to place a new order which is arriving in 3 weeks!!! Excuse me were you not supposed to tell me about the colour discontinuation at the time of ordering? And to tell me the order cannot be fulfilled?! I can't believe how amateurs this bunch are, and they ruined a perfectly nice project overall. Shame! Shouldn't be in business
11 June 2026
Unprompted review
Reply from StovesAreUs
Good afternoon, thanks for your feedback.
We appreciate you speaking with us today,
We would like to sincerely apologise for the inconvenience and frustration you've experienced. We completely understand how disappointing this situation has been, particularly as you were not informed sooner that the colour you ordered had been discontinued. This falls well below the standard of service we strive to provide, and we are truly sorry for the lack of communication. We are reviewing what happened internally to understand where the process failed and to ensure improvements are made so situations like this are handled more effectively in the future.
Many thanks
StovesAreUs
Great service
Great service, good communication with delivery times etc; quality product. Excellent
1 July 2026
Comfortable - a great addition to our outdoor space
Very pleased with our new garden furniture.
30 June 2026
Easy to order on line with prompt and…
Easy to order on line with prompt and timely delivery.
Product was perfect.
Excellent all round.
1 July 2026
Great service quick delivery thanks
30 June 2026
Looks stunning
30 June 2026
BBQube Grill and Heater
From Order to Delivery very quick and impressive, the Packaging was the best i have came across, Delivery Company were great and dropped off in a location of my choice, Stoveareus were very good at keeping me in the loop, right up to Delivery time and Day, did look about in other sites to see the cost for the Outdoor BBQ / Stove, found it was lower than others, overall very Happy with StovesAreUs Service,
Would buy again from StovesAreUs.
3 June 2026
Everything went to plan.
26 June 2026
Good price, poor order communication
Ordered a solo stove fire pit from the website.
Communication from the company was a bit lacking- no dispatch notification or notice of delivery window. There was a behind the scenes issue dispatching the order from the supplier- after two weeks of no communication i ended up having to chase the order (and it was resolved quickly).
Customer service was very responsive, but the order process doesn’t feel the smoothest (hopefully this will improve).
18 May 2026
Reply from StovesAreUs
Good morning, thanks for your feedback.
We're sorry that the communication around your order wasn't as smooth as it should have been, though we're pleased our customer service team resolved the issue quickly.
We're always looking to improve, and we're currently reviewing our order process to provide better despatch and delivery updates. We appreciate your patience and hope you're enjoying your Solo Stove.
Many thanks
StovesAreUs
A very smart fire.
Although we had problems with the fire when delivered, in no time at all it was sorted and a replacement arranged for delivery. The fire is now wall mounted in our lounge and has really enhanced it. Looking forward to the winter when will really benefit from it. Just having the excellent flame effect will make us feel warmer.
26 June 2026
What an awful experience
What an awful experience, worst customer service possible
Item we bought was faulty and they have no capability in returning the faulty item - even when discussing the options with them they (in particular Jamie) was defensive and rude.
When asked to raise a complaint I was told that the management would just say the same thing - so he avoided a complaint to be raised.
So still no option to use a pizza oven which is broken and like any other household doesn’t have boxes big enough to send back !!!!!
I am going to take this matter further but not hopeful
26 June 2026
Unprompted review
Reply from StovesAreUs
Afternoon. Thanks for your feedback,
A member of our customer service team will be calling you to discuss directly
Many thanks
StovesAreUs
The hearth was cheaper than we expected…
The hearth was cheaper than we expected but looks really good. Then it was delivered a day earlier than expected too. Well packaged on a half pallet due to its weight.
25 June 2026
Good quality products on offer
Good quality products on offer. Good communication. Very happy with our purchase 😀
25 June 2026
Can ‘t tell you if the product is good…
Can ‘t tell you if the product is good or not. What I can say is the delivery company you use for your large BBqs is awful. Gave a a slot between 9:20 and 11:20. Changed it to 10:00-12:00. Then to 13:00. Online chat then told me at 12:45 it was defiantly here in the next 30 mins. At 13;30 been told it’s going to be after 14;00. Wasted 5 hours of my life waiting for a delivery and they won’t even cancel the order. Change your delivery partners mate. Looks very bad on your company.
25 June 2026
Unprompted review
Reply from StovesAreUs
Morning, thanks for your feedback.
The time provided by the courier is always an estimated arrival time (ETA), and unfortunately, it can change due to delays on their route. We can see that your BBQ was delivered early afternoon.
We do feel your review is quite harsh, given that the product was delivered on the scheduled day and the review focuses entirely on the courier's changing ETA rather than the product or the overall service we provided.
Many thanks
StovesAreUs
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