Stove Fitter's Warehouse Reviews 

2,152
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Super-efficient with unbeatable prices. They carry large stock, package items well with quick delivery. The purchase was a Hobbit stove with rear flue wedge and stand/log-store.

Rated 5 out of 5 stars

We ordered a few 30-degree bends that weren't available elsewhere. Everything came well packaged and looks great. Just keep in mind that if you order "matte black" painted vitreous pipe from two diffe... See more

Rated 5 out of 5 stars

Very impressed by this company, great technical advice, user friendly website and somebody at the end of a phone line if you need help,very rare these days!! I made a mistake on the delivery day and a... See more

Rated 5 out of 5 stars

Cannot fault this company. We contacted them both before and after purchase - every time they were really responsive and helpful. That is a rarity with companies these days so it is so refreshing to c... See more

Company details

  1. Wood Stove Shop
  2. Chimney Service
  3. Do-it-Yourself Shop
  4. Fireplace Store

Written by the company

We are the specialists in wood burning stoves (no gas, electric, oil, bioethanol or fake flame).


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(2,152)

12 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

saltfire big nut peanut

Been looking to purchase a log burner for sometime for myself . I have looked at stove fitters website many times being a builder and making fireplace openings for customers found it to be a great source of information .so when i wanted to purchase a burner for myself they were the first people i went to i spoke to julian over the phone to take his advice on the fire to suit my needs found him to have a wealth of experience and knowledge and so easy to speak to . i bought the fire and flue kit was told a delivery date on which it was delivered on said date . really pleased with the fire not used many times as yet to rate performance still bedding it in but i'm sure it will be everything i want from a log burner i would recommend you use stove fitters warehouse if you are looking to purchase a log burner .

7 February 2025
Rated 5 out of 5 stars

Well delivered and supportive after sales

The kit was complete and in good condition. I had queries about the heat protection needed for my garden office walls. The team were helpful and understanding of my lack of experience.
I would recommend this company to a friend.

28 January 2025
Rated 1 out of 5 stars

there website tells me i can have an…

there website tells me i can have an ebook but all it is is a link to subscribe to an email. this is a trick and lie, there is no ebook, but you will have to give your first last name and email and then get marketing ads. i dont like being trick. and i dont trust this company

15 February 2025
Unprompted review
Stove Fitter's Warehouse logo

Reply from Stove Fitter's Warehouse

Hi Stephen. If you did not get the ebook by email then something must have gone wrong. Maybe check your Spam folder? I wrote the e-book so I know it exists. No tricks, no lies. The e-book is followed by six emails over a few weeks that give my advice on buying a woodburner (many years experience, installing and selling woodturners). Then it ends. That's it - end of emails. Every email has an unsubscribe link. The tool we use is Klaviyo. I wish you well. Julian

Rated 5 out of 5 stars

Everything ok

Everything ok, from price match to liaising with the installer, who collected the stove fitted it and took away the old one.

21 January 2025
Rated 1 out of 5 stars

Worst company I have ever dealt with

They sent the wrong stove which meant that I missed my slot for the fitter. They promised that the courier would collect on 3 seperate occasions without turning up all the while withholding my refund. The incompetence of this company cost me time, money and a woodburner being fitted before the end of the winter. They seemed blazey about the problems they caused.

16 December 2024
Stove Fitter's Warehouse logo

Reply from Stove Fitter's Warehouse

I am sorry you were delivered the wrong stove. The guy in the warehouse made a mistake, sending an Arundel instead of an Arundel XL. He was upset at his own mistake but we are all human and he is a good guy. We immediately offered to collect the stove and swap it over - usually a fast and easy solution. But you had since delivered the stove to a very remote location up a track not suitable for any delivery lorry. The situation went downhill from this moment. You have since been refunded. We wish you well.

Rated 5 out of 5 stars

Great service throughout

Great service throughout, reliable, come when they say they will, explained the whole process well and answered any questions. Recommended a good stove and supplier. Very tidy on the job and took the time to talk through how to use the new stove. Overall, really pleased with the experience, can't fault the work or the communications. :)

17 December 2024
Rated 5 out of 5 stars

Great choice of stoves with helpful…

Great choice of stoves with helpful buying advice (on their website). Having purchased from the Stove Fitter's Warehouse before I also value their choice of stoves to stock (& the rationale behind this).
Pricing of the stoves is good & competitive.
Delivery was quick & efficient. Thanks!

4 December 2024

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