stoolsonline.co.uk Reviews 

108
TrustScore 4.5 out of 5

4.3

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Rated 3 out of 5 stars

Ordered stools for kitchen which on measurements should have been 1inch lower than old ones but turned out a bit higher. Seat also smaller than expected, so do the job but would not have chosen them i... See more

Company replied

Rated 5 out of 5 stars

This is absolutely one of the best companies I have ever dealt with. Due to the current crisis the bar stool we wanted was not available as that shop had closed so Zed sourced 5 close alternatives fo... See more

Rated 5 out of 5 stars

Cant praise these enough, bought 2 bar stools last april excellent service arrived when they said and more than pleased with purchase as wanted lime green stools and these were one of only a few that... See more

Company details

  1. Kitchen Supply Store
  2. Furniture Store
  3. Interior Designer
  4. Living Room Furniture Store

Written by the company

Kitchen stools, breakfast bar stools, bar stools, swivel stools, chrome, stainless steel, brushed, satin, beech stools, adjustable stools, buy online uk Free UK Delivery


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

108 reviews

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No recent history of asking for reviews

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4.3

All reviews

(108)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Refreshing

Having been let down by another company, I ordered from stools online. received a pleasant discount and received them within a couple of days . Lovely quality

17 June 2015
Unprompted review
Rated 5 out of 5 stars

Trustworthy contentious company.

After correcting a listing problem on their website they was happy
to send two chairs for the price of one.
Its good to deal with a proper company like this that stick too they're word.

28 April 2015
Unprompted review
Rated 3 out of 5 stars

Product good, communication and delivery not so much

Bought two funky orange stools. Product looks good and is comfortable but was quite tricky to assemble, mainly because the instructions are dreadfully unclear. Once up though, we are pleased with them and guests have commented favourably.
Only real gripe was they weren't delivered "next day" even though we had paid for next day delivery and stayed in to wait for them. Company refunded the delivery charge but "virtually shrugged" on the basis it wasn't their fault because they outsource delivery. They also didn't send the confirmation email so if we hadn't rung mid-afternoon on the day we were expecting the delivery, we would have wasted the whole day. So four out of five for the product, but the overall experience only gets a three.

27 April 2015
Unprompted review
Rated 5 out of 5 stars

Great choice

Good choice of bar stools.
Delivery on day I wanted .
So very happy.
The bar stools I bought are just what I wanted

1 March 2015
Unprompted review
Rated 5 out of 5 stars

Very helpful

I bought a pair of bar stools which I loved however a few months later one cracked. It spite of the supplier not being willing to replace the stool, stoolsonline replaced it free without quibble. That is what I would expect and I am pleased they did this without too much difficulty. Thank you.

17 February 2015
Unprompted review
Rated 5 out of 5 stars

Very Happy

The stools are very comfy and look good quality. They have enhanced my new kitchen and I am very pleased with whole process.

Thank you

19 November 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service and lovely product

The Service was very good, communication was excellent and delivery was spot on. Would certainly recommend

18 November 2014
Unprompted review
stoolsonline.co.uk logo

Reply from stoolsonline.co.uk

thank you for your review on stoolsonline.co.uk - as a valued customer we would like to offer you a 5% discount voucher code to be used by yourself or your family or friends off your next purchase from us - please use code 5pc at checkout to receive your discount thanks zed

Rated 4 out of 5 stars

stools for spares

Needed a couple of stools to use as spares at table. very few places do low stools and I did not want bar stools. Rather expensive and lighter than I had wanted but well made.

10 November 2014
Unprompted review
stoolsonline.co.uk logo

Reply from stoolsonline.co.uk

thank you for your review on stoolsonline.co.uk - as a valued customer we would like to offer you a 5% discount voucher code to be used by yourself or your family or friends off your next purchase from us - please use code 5pc at checkout to receive your discount thanks zed

Rated 4 out of 5 stars

Fast and efficient.

Order arrived within four days. Quick to return phone calls and happy to answer your questions. Just be aware that when ordering online through 'world pay' the receipt states that payment has been made to 'net furniture' and not 'stools online' - they are however the same company.

13 October 2014
Unprompted review
Rated 5 out of 5 stars

Great product Great service

really appreciated the personal interest taken in my order and the efforts made to process speedilily

12 August 2014
Unprompted review
stoolsonline.co.uk logo

Reply from stoolsonline.co.uk

thank you for your review - as a appreciation of your business please use voucher code 5pc to receive a 5% discount off your next order at stoolsonline.co.uk - please feel free to pass onto your family or friends best regards zed

Rated 5 out of 5 stars

very good service and product.

I purchased 2 bar stools and a tall poseur glass kitchen bar table. am delighted with quality of the product and speed of service from orderering to delivery. would recommend and use again.

30 July 2014
Unprompted review
Rated 5 out of 5 stars

Lovely bar stools

Very happy with bar stools purchased, will be buying more! Very fast delivery too, would definitely recommend this company

20 July 2014
Unprompted review
Rated 2 out of 5 stars

Considering what I paid for 4 stools, the product had defects

Was surprised to see that some of the wooden legs were bruised(light dent marks) and the varnish finish contained blemishes. These stools were not cheap and i would have expected better. All that said, I can't be bothered to go through all the rigmarole of sorting it out. They'll do!!

26 June 2014
Unprompted review
stoolsonline.co.uk logo

Reply from stoolsonline.co.uk

Thank you for your comments which we take very seriously. We pride ourselves on our customer service which as a family business we try to excel at. Had we been informed of the issue at the time we would have made sure to address any concerns you have. As a gesture of good will we are prepared to offer you a voucher code for 10% off any future purchases for you or your family or friends - please use code 10pc at checkout thanks zed

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