netfurniture.co.ukReviews 

227
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Absolutely first class service! Excellent, professional, friendly, nothing too much of a trouble. Delivered my order in no time , very good quality and very good after sale service. Advised on assembl... See more

Company replied

Rated 4 out of 5 stars

Good customer service re stock availability and delivery dates even during the coronavirus crisis, though a couple of chaser emails were needed. But all questions fully answered. The Ben computer de... See more

Rated 5 out of 5 stars

I purchased a granite kitchen table last year & recently noticed although it is rarely moved, the table began to wobble if leaned on even slightly. After a suggestion to correct didn't work Net Furni... See more

Rated 2 out of 5 stars

Wrong product (I wanted this item in an oak finish, so although I could get it cheaper elsewhere if I wanted beech, I chose this retailer). They were very polite and agreed they'd advertised the wrong... See more

Company replied

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Interior Designer
  4. Kitchen Supply Store
  5. Living Room Furniture Store

Written by the company

We supply furniture to make your home beautiful - huge range - Free UK delivery - call us - public and trade enquiries welcome - Kitchen, Bedroom, Dining, Office, Garden Furniture


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

227 reviews

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No history of asking for reviews

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4.3

All reviews

(227)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely first class service

Absolutely first class service! Excellent, professional, friendly, nothing too much of a trouble. Delivered my order in no time , very good quality and very good after sale service. Advised on assembling .Highly recommended, certainly will buy from them again . Really great experience!!

13 February 2025
netfurniture.co.uk logo

Reply from netfurniture.co.uk

thank you elena enjoy your furniture from netfurniture

Rated 5 out of 5 stars

Quick support and negotiable

He always answers his phone calls! I had an issue with an order and Zed personally sorted it all out and made amends! Beautiful website, transparent owner who loves and puts passion behind his merchandise!

14 August 2024
Unprompted review
netfurniture.co.uk logo

Reply from netfurniture.co.uk

thank you robert glad we could help - as a small business we really care about our customers

Rated 1 out of 5 stars

Would not recommend

I wanted to give the product I ordered a negative review but now it has to be for the company. I ordered a set of drawers, there was a large delay in delivery which was handled politely however no compensation was provided (I wouldn’t have bought from them if I’d known about this delay). The drawers arrived and they were of terrible quality, poor craftsmanship, misaligned, flimsy. I wanted to review the product but couldn’t find anywhere to do it on the website. I contacted the company and I’ve received no response. Hence for the misrepresented delivery time, terrible quality product, and lack of response to my last communication, I would highly recommend not buying from this company.

29 September 2024
Unprompted review
netfurniture.co.uk logo

Reply from netfurniture.co.uk

hello we are sorry to hear about your experience, i have looked at the messages we sent you and we clearly updated you with regards the delay. in addition we offered a credit note against future purchases which was refused. You requested money back for the delay which was not down to us so we were unable to comply. We asked that you checked the order so if there were any issues we could deal with it but you said you did not have time. Once it was checked the time delay was too long to be able to replace the item.
I am sorry you feel aggrieved but we have acknowleged your messages and updated you as we have the messages to show this
we are a small family business who have been trading for 20 years and feel saddened that you feel this way
we try to help all our customers as much as we can do
we hope you will try us again as the majority of our customers have good experiences
thanks

Rated 5 out of 5 stars

Excellent customer care experience!

Although not everything I wanted was in stock, they texted me as soon as they were to let me know. Very good customer care experience.

21 August 2023
netfurniture.co.uk logo

Reply from netfurniture.co.uk

thank you we try our best

Rated 5 out of 5 stars

I Came accross netfurniture online

I Came accross netfurniture online. I was looking for some variation on one of the products offered so I decided to call the customer care line. From the moment I picked up the phone to the time the product was delivered the service was A1! I have already recomended netfurniture to friends, business colleugues & family. Great, speedy & honest service @ affordable prices. Thank you Zed for your prompt attention!

20 August 2023
Rated 4 out of 5 stars

Would certainly shop again at net furniture

Delivery arrived well packaged and when promised. Only negative was no order updates for over a week. However I would certainly shop at net furniture again. Also very pleased with quality of table and chairs.

15 August 2023
netfurniture.co.uk logo

Reply from netfurniture.co.uk

thank you for your review and feedback. We appreciate it and take it on board

Rated 5 out of 5 stars

The gentleman was so helpful

The gentleman was so helpful, I spoke to him a couple of times on the phone. He went out of his way assist me find the stools I wanted, and called me back Wem I left a message. I would definitely recommend using them.

Thank you

15 December 2022
Unprompted review
Rated 5 out of 5 stars

Kitchen Table

Excellent service from initial contact to final delivery.
The table is exactly what we wanted and for a small surcharge being able to make the size of the table top the exact size we wanted and not just the nearest stock size made all the difference. Perfect 👍

17 February 2022
Rated 5 out of 5 stars

Excellent Friendly and Helpfull Service

The service we recieved from Net Furniture was excellent!! Very friendly and helpful. The bedroom furniture we purched was very good quality and arrived on time.Thankyou for all your help.

9 December 2021
Rated 5 out of 5 stars

Breakfast Bar Stools

Breakfast Bar Stools
After being advised that there will be a delay, the stools arrived earlier than expected. When the stools arrived, it had a slight issue with the enclosures, when I contacted them, they contacted their supplier within minutes of receiving my email, who In turn replied instantly. They immediately said they would send me out the missing parts. This is going above and beyond in my opinion. Their customer service is truly outstanding, and I will most definitely be using them again. I cannot rate Net furniture highly enough. 10/10.

16 November 2021
netfurniture.co.uk logo

Reply from netfurniture.co.uk

thank you we try our best enjoy the stools

Rated 4 out of 5 stars

Small kitchen table with two chairs.

I ordered these items together but they were not a suite. They arrived within the timeframe required although two deliveries; two chairs arrived on a Friday, the ready assembled table the following Monday. My wife and I are very happy with the items and found the cost competitive. The only slight niggle was that we were not advised of the delivery schedule until we asked.

23 August 2021
Unprompted review
Rated 5 out of 5 stars

White bar stool

I cannot rate Net furniture highly enough. The stool arrived within 2 days, with free postage, and is very sturdy. When the stool arrived, it had a slight fault on the seat, when I contacted them, they contacted their supplier within minutes of receiving my email, who In turn replied instantly. They immediately said they would send me out a new stool, without having to send the faulty one back. This is going above and beyond in my opinion. Their customer service is truly outstanding, and I will
Definitely be using them again. 10/10

12 August 2021
Unprompted review
Rated 5 out of 5 stars

Great products and service

Great product and service. Very responsive to questions and updates on delivery dates. Beautiful Bar stools arrived early as well.
Thank you

28 June 2021
Unprompted review
Rated 5 out of 5 stars

Really helpful staff

Really helpful staff. I have a table that is not a standard height, so had great difficulty finding a chair or bar stool that was the right height to go with it. I asked staff at this company for advice. They gave me lots of advice on what sort of stool to have, and were very patient, not pushy at all. A member of staff did some research for me and suggested one particular bar stool which he thought would be suitable. I ordered the stool. When it arrived, I saw that one of the screws in the bag of fittings had not been made properly and the thread was distorted. I told the company about this and was sent a new bag of fittings within a few days. It was fairly easy to assemble the stool, which looks great in my kitchen and is a pleasure to sit on! I'm a happy customer 😁.

13 May 2021
Unprompted review

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