Stoneacre Motor Group Reviews 

am very satisfied with the service and the whole process – everything went smoothly and the car looks great. Excellent price and professional approach, I wholeheartedly recommend this company to everyone in the future!

Found a lease deal for an in-stock Fiat600 for my wife. Submitted application form and, having leased cars before, expected the process to go smoothly from there.
Have now spent the past two months calling on a weekly basis for updates as the lack of information from Stoneacre is appalling. No replies to emails, short staffing/staff sick excuses.
Asked four times for an estimated delivery timescale...nothing!
Eventually found out on a phonecall that the car was at the dealership in Nottingham but still couldn't get a delivery estimate.
Finally heard last week that car was to be delivered today(Tuesday). Message from driver saying it would arrive late morning, excellent!
9am my wife gets a call to say it's not happening as lorry has broken down..you couldn't make it up!
Supposed to be coming tomorrow. I won't hold my breath.
Will definitely not use Stoneacre again. Very poor service.

A very pleasant thorough and professional sales lady .Anita could not have been more helpful nothing was too much trouble for her however there was no hard sell we were allowed tomake our own decisions once we were in possession of all the facts,she is a credit to Lexus.

Stuart and Max at Stoneacre MG Hyde, brilliant service. Highly recommended.

Excellent customer service. Attentive and courteous whilst respecting the needs of a disabled customer.

The service was really good, from my accidental enquiry I was contacted and decided to book an appointment with Lottie at the Teesside branch.
It was quick and simple and she was super helpful, the short videos she sent with the available cars was a really nice touch, and when she collected my car from your Darlington branch she did me another video showing me the car which was very much appreciated. Very happy with the in house service.

At the toyota showroom at Durham I was introduced to Chris one of the salesmen, I told him I was interested in trading in my Toyota Yaris for a Yaris cross. I explained to Chris that I was quite anxious about the process. We sat and talked about my needs then he showed me around a Yaris Cross explaining all the features on the car, Chris was very patient and reassuring giving me time to decide, answering all of my questions,( and there were quite a few)
After making a decision the process of trading my car in was very straightforward. Chris has reassured me that if I have any questions about my new car I just have to contact the garage

Customer service and staff were all excellent in our opinion.

My experience was exceptional at stoneacre. Ishmael is a great sales man and honest

The staff were helpful, professional and informative. And patient...!

Excellent service from the team - especially Joseph!

Alfie was fantastic right from the first enquiry. For 6 weeks we fired questions at him and he remained calm throughout even to the day before collection. If he wasn't sure of the answer he never failed to report back and we admired that about him. Besides being a really nice guy.

Everything we asked for was done by Trevor prior to collecting our new car. We would highly recommend both Stoneacre Mazda along with Trevor for the service we received there. Customer service was excellent thank you Trevor.

From the start of my visit just to browse the car range I was treated to a very professional and caring experience, the sales manager Dameon Rudd was a pleasure to deal with and looked after me fantastically well, a credit to the Lexus dealership.
I was able to take the car out on a test drive and immediately I was convinced it was for me. The whole process of buying the car was perfect it was ready on time as arranged and Dameon went through every detail on the vehicle, what a professional FIVE STARS he deserves

I bought my first Honda CRV Hybrid from Stoneacre 7 years ago and the experience from the sales team Josh and Elizer in the service department and the ongoing customer service was absolutely outstanding. They looked after my car even when I had a few issues and they sorted them out expediently. I was so impressed that I came to buy another Honda CRV and was welcomed again by Josh and Dan who again was absolutely outstanding in their sales manner.

Stoneacre MG Derby.
Unpleasant unhelpful buying experience and sold service plans that weren't with the paper they were written on. When I call, they always trying to sell something.

Issues with staff especially a female who was dealing with me, who didn't have a clue, what was going on.

Fantastic team and very friendly and knowledgeable.

Good experience. Very quick to arrange test drive, talk finances and arrange delivery. Pick up and quick and easy and thrilled with new car

I was very happy with the service I received on Saturday, very helpful and friendly