Stoneacre Motor Group Reviews 

Incompetent set of people - Clutch problem turns to Misfiring. A 22 plate car misfires

They are LIARS!!!!

I regret buying car from them - Rochdale branch

They are just after your money

Please avoid this establishment. After having the clutch in my car repaired, I am now experiencing misfires. Upon returning to them the following day I was quoted an unreasonable price for further repairs.

I've bought a car from graham before ,he knows his cars and he knows his stuff , simple process , quick to get me on the road ,

I had to do a bit of chasing, but overall it was a positive experience.

Alex and staff were fantastic, very helpful and patient with me

This is our second car from Lexus Newcastle 😀 another professional and enjoyable experience throughout
Special thanks to Steve McNulty
And All of the team for looking after us again
Best regards
David & Andrea Clark

Seriously, this place is the place to buy your motorbike, it is the most relaxed triumph dealership I have been into. Everybody is friendly and they remember you from two years before knowing your name when you walk through the door.
I can’t recommend this dealership highly enough. Go and take a look for yourself.

Fab from initial look around to driving away with my new car xxx
Staff so helpful honest and genuine.
Answer all my questions and made me feel valued .
The latte was lush aswell xxx

I recently visited Stoneacre Renault in Sheffield and dealt with Rob Hitchen. Rob was very friendly and helpful, super knowledgeable and patient with explaining everything. Alex and the rest of the team are also very helpful and lovely people who take pride in what they sell. Would highly recommend a visit.

I have bought a lot of new and nearly new cars over the last 20 years or so, and have dealt with a lot of different car dealerships and styles of selling tactics.

I’m currently looking to replace my existing Suzuki and one thing about Stoneacre is they often have cars at very competitive prices. I saw one particular vehicle that I was possibly interested in and simply asked for a part exchange figure for the vehicle I wanted to sell, which I did online at the time. I didn’t ask for anything more, and when the figure came back they were offering, I thought it was well below what I’ve been offered elsewhere and decided to leave things where they stood.

Not long after (and I won’t name him) a sales person from their Suzuki Newcastle branch began to try to make contact with me. He then took it upon himself to create a personalised video of the car that I didn’t want anyway, which wasted six minutes of his time and probably more time uploading and sending it. I then received further text messages and answer phone messages from him which became more and more agitated as I wasn’t replying to any of them. In the end, I had to block these, so annoying they were becoming.

There is one thing that puts me off from buying a car from a dealership, and that is pressure selling tactics. I have no problem whatsoever in being contacted if I have initiated or requested that contact, and/or videos of the car etc. to be sent to me. What I don’t take kindly to is sales people taking it upon themselves to contact you and contact you and contact you again without any firm interest to justify that persistence.

One thing I’ve learnt about cars over the years is that there is rarely a good deal for the customer and always a good deal for the dealership, and there are always other deals around the corner on similar cars. Pressuring people into buying vehicles like this might work on some people, but it doesn’t work on me.

Do not use Stoneacre!!!
Stoneacre Hyundai Sheffield had my electric vehicle in for a recall and managed to break the main battery, resulting in the vehicle being completely inoperable.
Since then they have not been able to provide a courtesy car. They also neglected to tell me most of this information until I chased them repeatedly. Their service department seems to try their best not to answer the phone.
The woman that my wife spoke to today was rude and made it sound like we are the idiots for not understanding that they "obviously" can't do anything over the weekend. This wouldn't have been a problem if they had tried to sort this out when it happened (which was on a weekday). Stoneacre clearly have so much bureaucracy that none of their staff have the ability to do anything for their customers.

All information regarding the purchase of my new Vauxhall Corsa was clearly explained to me and all my questions were answered.

The way they helped me getting a new car

Made to feel really comfortable from walking in to the garage to leaving. Kept in contact with. Every member of staff we spoke to knew what they were talking about and were friendly. Steve that helped us wasn't pushy and let us decide on our own terms. Will definitely be back

Very friendly , helpful and i have bought an amazing fiat 500 from them for the 2nd time.

On every interaction with stoneacre mistakes in documentation and quotes had to be rectified. A couple of errors isn't a problem - mistakes happen, but every part of the process had to be done twice. Too many assumptions were made, it was as if the telephone sales people hadn't actually read what I had purchased, so the products they were offering weren't appropriate.

Legal document - wrong name - not major issue as mistakes can happen.
Gap insurance - wrong information had been sent out - I had leased a car, they have sent info for buying car. The person I dealt with did send out correct info and I purchased it. Next day another sales person tried to sell me Gap again.

Service plan - again obvious the sales person hadn't read what I had purchased. Tried to sell 3 year plan + MOT. I only have a 2 year lease. They resent quote with 2 year plan + MOT. I had to email and tell them I won't need an MOT for 2 year old car.

It comes across to me that they are not checking the customer's purchase or the details they are sending out. Doesn't fill the customer with any confidence.

I have a cherished plate and nearly considered putting it on the lease car - so pleased I didn't - goodness only knows where that would have ended up.

Most of the sales team were pleasant on the phone, but they need to check details more carefully.

Very professional company with that personal touch that makes it a very easy and enjoyable buying experience

From enquiring about my next mobility car to collection the service was brilliant.Callum was very knowledgeable and friendly

Paul was very helpful, knowledgeable and efficient. He explained everything clearly and answered all of our questions. We were happy with the deal on our car.

Very happy with the whole experience from the no hassle test extended drive to the hand over of the new car, everything went like clockwork. Would recommend.