Stokers Furniture Reviews 

6,916
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 1,510 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the exceptional quality of the customer service, noting that the team members are consistently polite, incredibly knowledgeable, and always ready to offer professional guidance and helpful advice without ever being pushy. Some people were satisfied with the relaxed atmosphere, appreciating the opportunity to browse the wide selection of furniture at their own pace without feeling rushed. Buyers also mentioned that the spacious showrooms feature an impressive and varied choice of quality products, making the entire purchasing process smooth, straightforward, and pleasant from start to finish.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, highly... See more

Product

Reviewers mention positive feedback about product, praising the vast and varied stock of high quality... See more

Service

People report positive experiences with service, highlighting the friendly, professional, and knowledgeable... See more

User experience

Consumers find user experience to be very pleasant, noting a relaxed atmosphere with no unwanted distractions... See more

Customer service

Users describe positive interactions with customer_service, consistently praising the staff for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time In This store . Excellent choice of stock , spacious floor displays. Different choices of furniture from the run of the mill brands that are I. Every retail park in every city !! When... See more

Rated 5 out of 5 stars

We were greeted by Scott Dupree. We found him to be both knowledgeable about the sofas , polite snd very helpful . He gave us plenty of time to browse the sofas we were interested in and was not push... See more

Rated 5 out of 5 stars

I purchased a Stressless Recliner chair and stool from Stokers Chester on Saturday 8th August. Julie Williams came over to me after I had had a little look around the store. I found her to be friendly... See more

Rated 5 out of 5 stars

Julie was extremely helpful and professional when we visited the store on Saturday. She made the purchase of our new furniture an easy task offering advice on fabrics and pricing The whole proces... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Interior Designer
  4. Living Room Furniture Store

Written by the company

As one of the oldest furniture retail businesses in the Northwest you really can feel at home with Stokers, it has always been family run and is currently in the care of the fourth generation. Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Stokers Furniture - Never Beaten on Price

Written by the company

As its reputation for quality and service grew so too did Stokers
Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Peace of Mind

Bricks and mortar – the store came before the computer!

Bricks and mortar – the store came before the computer!
Bricks and mortar – the store came before the computer! Stokers is an established business. We have been successfully serving our local community for over 110 years and created a reputation for quality and value for money. From this website we can bring our offer, customer service and value for money to a wider audience. When you order on our website your order will not be left to a computer to fulfil, it will be handed direct to a salesperson at the store who will contact you personally to discuss your order and lead you through the process from order to dispatch of the goods.

Contact info

5.0

Excellent

TrustScore 5 out of 5

7K reviews

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5.0

All reviews

(6,916)

1,458 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service and knowledgeable sales team

We ordered some new furniture at the Chester store a week or so ago. The showroom is large with lots of different options and styles. We spent a good amount of time choosing but as it goes we settled on the first suite we sat in. Our salesman Scott Dupree was excellent. He was very knowledgeable and not at all pushy, providing the information we needed when we wanted it and then leaving us alone to make decisions without any pressure. Overall a great experience and would highly recommend!

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Sofa

Mike was very knowledgeable and extremely helpful in our sofa purchase. Very much appreciated.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

It is always a pleasant experience…

It is always a pleasant experience visiting Stokers of Chester , all the staff are very knowledgeable, helpful and courteous. We have been looking for new furniture for some time and have now finally made our choice. Thank you to Mark Cain for his patience and understanding through this process , and of course for his expert advice and guidance. Top quality service without ever feeling pressured . We look forward to taking delivery of our new sofas in due course : )

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Great easy experience friendly help…

Great easy experience friendly help from sales lady Tracy at the ormskirk branch gave a lot of helpful advise both on product and the maintenance of the G Plan furniture. Would recommend a visit to the store that had plenty of choice Thanks

Margaret

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Southport Store…

Always a pleasure to visit the Southport store. Staff are so helpful and Graeme Beresford went the extra mile to ensure the final garden furniture set available in the country that we had chosen was secured for us. Thanks again and so pleased.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, Steve was amazing help getting us exactly what we needed. Would definitely recommend, Staff kind and friendly.

14 June 2026
Unprompted review
Rated 5 out of 5 stars

New sofa

Popped into the Southport showroom after seeing a sofa on the website that we liked, Graham Bedworth looked after us in a friendly professional manner in sorting the sofa that we wanted, very good service.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Knowledgeable and Helpfull Service

We were very happy with the service we received from Scott Dupree and Joe Tudor at Stockers Chester.

We were not pressured and left to discuss our choices.

Both gents were knowledgeable and answered our questions even things that are going to be helpful

Thank you to both Scot and Joe

The Whitebreads

8 June 2026
Unprompted review
Rated 5 out of 5 stars

When we entered the store

When we entered the store, we were acknowledged but allowed to wander around without any sales pressure.
Scott had good in depth knowledge of stock. He had a friendly approach but was still professional.Guided through all our choices so we ended up with the correct furniture.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Great local shop

Have always bought our sofas from Stokers as great choice quality and value. Service has always been impeccable and so bought another recently and were helped by Graeme Beresford and the service was its usual super standard. Would highly recommend. Jane

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service from Steve Wood, we have ordered all our sofas from Stokers and will continue to do so. Big thanks again to Steve.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

This was our second purchase from…

This was our second purchase from Stokers in the last couple of months and both times we've had excellent service. This time Mark Cain looked after us, he spoke to us to see what we required then showed us round. He highlighted numerous sofas he thought would suit, then gave us ample time alone to decide. No pressure whatsoever, then once we'd decided, Mark talked us through all the details re. the sale, timescales etc. We left feeling extremely happy not only with our purchase, but the superb service from Mark.

31 May 2026
Unprompted review
Rated 5 out of 5 stars

We have just purchased a new sofa from…

We have just purchased a new sofa from stokers in Chester.
We were served by a Mr Mark cain who was so helpful, friendly, knowledgeable and efficient, a great asset to the company.
We would definitely recommend stokers in Chester. Many thanks Mr & Mrs Ward.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

A great experience

A great experience buying our first sofa - thanks to Steve in your Chester store for your patience and answering our questions! Would recommend.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

I have just bought my new furniture…

I have just bought my new furniture from Stoker's in Ormskirk. Sandra the assistant was very freindly and very helpful. She was very patient as I was undecided on which to chose.
This is not my first purchase from the store and would recommend them to anyone looking for quality and good service.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Visited Stokers for only the second…

Visited Stokers for only the second time looking for a new headboard. 3 hours later we’d bought a new sofa and chair 🤣🤣 with the excellent help and great advice from Mr Graeme Beresford.
This member of the sales team was superb to deal with in a laid back non pushy way with great advice and knowledge of the products we were interested in. We would highly recommend you visit this store in Southport if your in the market for a new sofa, bed, table and chairs with a huge range across all departments.

7 June 2026
Unprompted review
Rated 5 out of 5 stars

Purchasing a Bedroom Suite at Stokers Chester

Steve Hartwell was really helpful. After letting me know that he was available if I had questions, he left me in peace to look around the showroom. Having provisionally selected a bedroom suite, Steve helped me to understand the price and quality differences relative to similar products. He then pointed me to an excellent mattress I would not have even looked at without his input.

12 June 2026
Unprompted review

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