Stokers Furniture Reviews 

6,878
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,481 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and helpful without being pushy, allowing them to browse comfortably. Many people appreciate the exceptional customer service, noting that employees go above and beyond to assist with decisions and provide advice. Reviewers frequently highlight the wide selection of quality products and furniture available, making it easy to find suitable items. The overall shopping experience is described as very pleasant and easy, with efficient transactions and good communication post-purchase.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Product

Consumers find product to be positive, with many reviewers praising the excellent range and huge choice of... See more

Service

Users describe positive interactions with service, highlighting great service and prices, with many customers... See more

User experience

Clients share positive opinions on user experience, frequently describing it as great, pleasant, and... See more

Customer service

People report positive experiences with customer service, often highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have purchased various items from Stokers over the years and have always been impressed with the range, price and quality of items. Service is friendly, knowledgeable and helpful without being push... See more

Rated 5 out of 5 stars

We have purchased a number of items from Stokers Chester over the years and have never been disappointed. When we wanted furniture for our extension Stokers was our first choice. From the minute we ar... See more

Rated 5 out of 5 stars

Stokers was highly recommended to us by a friend, so we headed down to chester and we were pleasantly surprised by the variety and quality on offer. First we were helped out by Nathan, which we h... See more

Rated 5 out of 5 stars

One of the things that makes or breaks any shopping experience for me is the ability to just browse unhindered. This is especially important when items are 'big ticket'! On the day we visited we p... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Interior Designer
  4. Living Room Furniture Store

Written by the company

As one of the oldest furniture retail businesses in the Northwest you really can feel at home with Stokers, it has always been family run and is currently in the care of the fourth generation. Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Stokers Furniture - Never Beaten on Price

Written by the company

As its reputation for quality and service grew so too did Stokers
Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Peace of Mind

Bricks and mortar – the store came before the computer!

Bricks and mortar – the store came before the computer!
Bricks and mortar – the store came before the computer! Stokers is an established business. We have been successfully serving our local community for over 110 years and created a reputation for quality and value for money. From this website we can bring our offer, customer service and value for money to a wider audience. When you order on our website your order will not be left to a computer to fulfil, it will be handed direct to a salesperson at the store who will contact you personally to discuss your order and lead you through the process from order to dispatch of the goods.

Contact info

5.0

Excellent

TrustScore 5 out of 5

7K reviews

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5.0

All reviews

(6,878)

1,420 reviews in the last 12 months

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Rated 5 out of 5 stars

Visited Stokers for only the second…

Visited Stokers for only the second time looking for a new headboard. 3 hours later we’d bought a new sofa and chair 🤣🤣 with the excellent help and great advice from Mr Graeme Beresford.
This member of the sales team was superb to deal with in a laid back non pushy way with great advice and knowledge of the products we were interested in. We would highly recommend you visit this store in Southport if your in the market for a new sofa, bed, table and chairs with a huge range across all departments.

7 June 2026
Unprompted review
Rated 5 out of 5 stars

Purchasing a Bedroom Suite at Stokers Chester

Steve Hartwell was really helpful. After letting me know that he was available if I had questions, he left me in peace to look around the showroom. Having provisionally selected a bedroom suite, Steve helped me to understand the price and quality differences relative to similar products. He then pointed me to an excellent mattress I would not have even looked at without his input.

12 June 2026
Unprompted review
Rated 4 out of 5 stars

Stokers have a reputation . . .

Stokers have a reputation for being expensive, we found them to be very competitive and had a full range of products at all price points. Graham Bedworth was professional, knowledgeable, and helpful.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Stokers Southport give excellent service

My daughter took me to Southport Stokers to look for a dining suite. I soon chose the Sunshine table. We looked at lots of chairs and were helped by Graeme Beresford who normally works on another floor. Graeme was happy to bring various and many chairs over to the chosen table. The poor msn must've been exhausted. Having chosen everything Graeme then filled out the order form ensuring all the time that I fully understood what he was doing.
Graeme is truly an asset to Stokers

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Don't try the rest, go to the best

We had tried 4-5 furniture places before Stokers. We should have gone there first! Graeme Beresford was really knowledgeable, friendly and helpful and, unlike the previous places we visited, was able to help us find exactly what we wanted in next to no time! Graeme ordered a couple of fabric samples to be delivered to our home, and once we'd decided, he provided a very clear breakdown of our order and placed it with the manufacturer. And gave us a discount! 10/10

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Graham Bedworth…

Great experience with Graham Bedworth in Southport today. Really knowledgeable, friendly and welcoming. Gave lots of great advice and made sure I got exactly what I wanted, can't wait for everything to arrive 😊

11 June 2026
Unprompted review
Rated 5 out of 5 stars

We recently ordered a chair from…

We recently ordered a chair from Stokers at Ormskirk .
Tracy was extremely helpful and spent a lot of time with us explaining the different options available.
She is a lovely pleasant lady and Stokers is a really nice shop. Wouldn’t hesitate to use again.

3 June 2026
Unprompted review
Rated 1 out of 5 stars

I bought a sofa bed because I was…

I bought a sofa bed because I was promised a delivery time of 6 weeks, and I needed it as my family is coming to visit.
After 9 weeks, we contacted the company to find out what was happening. We were then told that the sofa had only been delivered to a store in another city, not to Chester. They said that once it arrives in Chester, they will then arrange delivery to my home.
This is extremely disappointing. It has now been 10 weeks, and there has been absolutely no progress. The whole experience has been very frustrating, especially since the delivery time was one of the main reasons I chose to buy from them.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Andrew

Excellent service from Andrew helped us choose our new sofa and chair.
There was no pressure and he was able to assist with any questions we had.
I have no hesitation to recommend stokers.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

We visited Stokers in Chester and was…

We visited Stokers in Chester and was surprised at some of the furniture on offer. We had always thought that Stokers where out of our prices range, this was not the case as we had a great deal on garden furniture we didn't even know they had in store.
Staff where very helpful and not pushy as some shop assistants can be. We where left to browse but asked if we needed assistance they would be available to help.
All in all a very good experience

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Jenny At The Southport Store

Jenny, at the Southport Store, was extrememly helpful and knowledgeable about the furniture I purchased. She was very friendly and professional in keeping me up to date on the process.
I would definitely recommend my friends to go visit Jenny at Stokers.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Lovely shop and nice people

Lovely shop and nice people. Excellent delivery people too. In shop we dealt with Julie Williams in the Living room area and Joe Tudor in the bed dept. Both were very informative and helpful. Pleasure to do business with them. I will be back!

M.W.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Service with old fasioned style

To us Stokers in Chester is like a link to the past. Such a pleasant calm and welcoming store to visit.
Never bothered by staff and feel free to wander at our own pace,
When we want help staff are at hand .
On this occasion we were dealt with by Joe Tudor who sat with us discussing the options . We went away to think things over returning the next day to have Joe recognise us and guide us through our decision to order two sofas.
We look forward to their delivery which we know will be flawless owing to our previous experience with Stokers great delivery team.
We would also comment on how clean and tidy the whole store is. We would love to learn the secret that the lady who is responsible for this keeps the whole area so clean and dust free,
No hesitation in recommending Stokers to anyone who values top service in a great environment
Thanks
Linda and Richard

5 May 2026
Unprompted review

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