Stevensons Reviews 

2,768
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 984 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service and the straightforward online ordering process, often noting quick dispatch and arrival times. The staff are frequently highlighted for their helpfulness, friendliness, and extensive product knowledge, contributing to an overall excellent service experience. Many people found the website easy to navigate, making the purchasing journey smooth and convenient. However, some customers also noted issues with product sizing, describing it as confusing or inconsistent across different items, which often led to the need for returns and reorders. A few reviewers also expressed concerns regarding the quality of certain products, mentioning that some items felt flimsy or lacked durability for their intended use.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast and quick... See more

Product

Clients share ambiguous opinions on product quality and sizing. Many customers praise the amazing and high... See more

Order

Users describe positive interactions with order, highlighting the ease of online ordering and efficient... See more

Staff

Customers had positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Service

Reviewers mention positive feedback about service, consistently praising the excellent and first-class... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Stevensons for the past 9 years and must say their uniforms are always great quality and delivered in reasonable time. The option to click and collect at your local school is a real help... See more

Company replied

Rated 5 out of 5 stars

Fabulous experience with Hazel at Stevenson’s. We went in blind for a complete uniform for starting a new school, and she guided us through the whole process effortlessly. She gave great advice with r... See more

Company replied

Rated 5 out of 5 stars

Pam was knowledgeable and understood we wanted to buy school uniform with room to grow in and helped us strike the right balance of sizing for growth and not buying too big! Great customer service and... See more

Company replied

Rated 5 out of 5 stars

Web site is easy to navigate. Along side each team ,it lets you know if its optional or mandatory part of the uniform,which is helpful Had to return the blazer as it was a size to big ,returning... See more

Company replied


Company details

  1. Uniform Store
  2. Children's Clothing Store
  3. Clothing Store
  4. Shoe Store
  5. Sportswear Store

Written by the company

Independent family-owned business specialising in providing schoolwear and sportswear to over 550 independent and state schools across the UK.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(2,768)

909 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful Kiri!!

We had a wonderful experience with Kiri Dalkin. She was extremely helpful and had everything organised for us arriving and took all the stress away! She provided us with lots of advice with sizing etc.
She has the most friendliest and outgoing personality. My son said she was sooooo nice and was very helpful. He really enjoyed the experience too! Any customers will be so lucky if they have Kiri when they arrive!! It was great to meet her as she is such a lovely person. Thank you.

6 July 2026
Unprompted review
Stevensons logo

Reply from Stevensons

Many thanks for leaving a review.

Rated 5 out of 5 stars

Pam was knowledgeable and understood we…

Pam was knowledgeable and understood we wanted to buy school uniform with room to grow in and helped us strike the right balance of sizing for growth and not buying too big! Great customer service and an asset to Stevenson’s! Thank you Pam.

6 July 2026
Unprompted review
Stevensons logo

Reply from Stevensons

Many thanks for leaving a review.

Rated 1 out of 5 stars

I did not receive the item and was…

I did not receive the item and was promised a replacement and it has still not arrived

24 June 2026
Stevensons logo

Reply from Stevensons

Thank you for your review.

I can see that your parcel has arrived, if you require further assistance, please do not hestitate to get in contact with the branch directly: guildfordbranch@stevensons.co.uk

Kind regards,
Stevensons

Rated 5 out of 5 stars

I went to get my sons secondary uniform…

I went to get my sons secondary uniform and Olivia and Pip was absolutely brilliant, we was only in there an hour and Olivia knew exactly what sizes the boys was just looking at them, Pip who had only started yesterday was fabulous too, very welcoming and both extremely helpful

4 July 2026
Unprompted review
Stevensons logo

Reply from Stevensons

Many thanks for leaving a review.

Rated 5 out of 5 stars

Great service

I was very happy with the quality of the products we purchased. Also, the member of staff was very friendly and helpful. The whole experience was pleasant.

27 June 2026
Stevensons logo

Reply from Stevensons

Many thanks for leaving a review.

Rated 5 out of 5 stars

Items are good quality and were sent…

Items are good quality and were sent out extremely quickly.. i was expecting them on maybe weds or Thursday and recieved them on the sat b4. I only ordered them on the Friday morning!

26 June 2026
Stevensons logo

Reply from Stevensons

Many thanks for leaving a review.

Rated 2 out of 5 stars

Wrong size chart not accurate to the…

Wrong size chart not accurate to the rest of the uniform

23 June 2026
Stevensons logo

Reply from Stevensons

Thank you for the time taken to provide your feedback.

We are sorry to hear you have experienced difficulties with sizing requirements. Our Customer Service team will be happy to help further with your order, please do not hesitate to contact us; customerservices@stevensons.co.uk

Kind regards,
Stevensons

Rated 1 out of 5 stars

As usual it didn't fit.

Having asked on chat line what size I needed for the leg length for my daughters trousers having a 28 leg. Your rep suggested short. I erred and bought regular. When they came they came half way down her shins! I run the pre-loved at school and frequently have parents come to us because they have had to return your products and now urgently need uniform because they didn't fit. Your quality controls needs a huge overhaul.

23 June 2026
Stevensons logo

Reply from Stevensons

Thank you for the time taken to provide your feedback.

We are sorry to hear you have experienced difficulties with sizing requirements. Our Customer Service team will be happy to help further with your order, please do not hesitate to contact us; customerservices@stevensons.co.uk

Kind regards,
Stevensons

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look