Stevensons Reviews 

2,768
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 984 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service and the straightforward online ordering process, often noting quick dispatch and arrival times. The staff are frequently highlighted for their helpfulness, friendliness, and extensive product knowledge, contributing to an overall excellent service experience. Many people found the website easy to navigate, making the purchasing journey smooth and convenient. However, some customers also noted issues with product sizing, describing it as confusing or inconsistent across different items, which often led to the need for returns and reorders. A few reviewers also expressed concerns regarding the quality of certain products, mentioning that some items felt flimsy or lacked durability for their intended use.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast and quick... See more

Product

Clients share ambiguous opinions on product quality and sizing. Many customers praise the amazing and high... See more

Order

Users describe positive interactions with order, highlighting the ease of online ordering and efficient... See more

Staff

Customers had positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Service

Reviewers mention positive feedback about service, consistently praising the excellent and first-class... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Stevensons for the past 9 years and must say their uniforms are always great quality and delivered in reasonable time. The option to click and collect at your local school is a real help... See more

Company replied

Rated 5 out of 5 stars

Fabulous experience with Hazel at Stevenson’s. We went in blind for a complete uniform for starting a new school, and she guided us through the whole process effortlessly. She gave great advice with r... See more

Company replied

Rated 5 out of 5 stars

Pam was knowledgeable and understood we wanted to buy school uniform with room to grow in and helped us strike the right balance of sizing for growth and not buying too big! Great customer service and... See more

Company replied

Rated 5 out of 5 stars

Web site is easy to navigate. Along side each team ,it lets you know if its optional or mandatory part of the uniform,which is helpful Had to return the blazer as it was a size to big ,returning... See more

Company replied


Company details

  1. Uniform Store
  2. Children's Clothing Store
  3. Clothing Store
  4. Shoe Store
  5. Sportswear Store

Written by the company

Independent family-owned business specialising in providing schoolwear and sportswear to over 550 independent and state schools across the UK.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(2,768)

909 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

Great customer service! Lisa was incredibly helpful and friendly during our visit. She made the shopping experience so much easier. Thank you, Lisa!

11 July 2026
Unprompted review
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Rated 5 out of 5 stars

Superstar Olivia

On what must have been one of the busiest days Stevensons Twickenham has ever had, I have to give a huge shout-out to your sales superstar, Olivia, for her exceptional customer service.

She had the patience of a saint, the multitasking skills of an air traffic controller, and an incredible depth of product knowledge at her fingertips. She was largely on her own, managing the till, answering questions from customers on the shop floor, and helping multiple people who needed different items and sizes in the changing rooms—all at the same time.

I was genuinely impressed, not only by her ability to juggle so many responsibilities at once, but by the fact that she did it all with professionalism, kindness, and a genuine smile. Nothing seemed too much trouble, despite how incredibly busy she was.

You are very lucky to have Olivia on your team, and she deserves every bit of praise that comes her way. I also sincerely hope she isn't regularly left to manage that level of workload alone during your busiest periods. Her incredible skills and dedication should be recognised and supported, not taken for granted.

Thank you, Olivia, for your outstanding help. You are an absolute treasure.

27 June 2026
Unprompted review
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Rated 5 out of 5 stars

smooth from Start to Finish!

Both online and in-store experiences were smooth, convenient, and fast. The staff is very helpful and pleasant. Beyond the initial purchase, I also had to handle returns and exchanges, which were completed with absolute ease.

29 June 2026
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Rated 5 out of 5 stars

Excellent company

Excellent company. Delivery is as stated and items are always of high quality. Would recommend.

25 June 2026
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Rated 5 out of 5 stars

Great service

Great service, helpful and fast delivery.
Good quality uniform

3 July 2026
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Rated 5 out of 5 stars

Great service and experience

Stevensons came into my daughter’s school to measure her for blazer, they sent sizing home and I ordered tracked delivery and it arrived In 2 days. Great service, 5 stars from me.

30 June 2026
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Rated 5 out of 5 stars

Best Place for School Uniforms

I ordered my child’s secondary school uniform from Stevensons, but I accidentally selected the wrong size. I emailed them straight away, and they responded very quickly to confirm they had changed the size for me. They also kept me updated about when my order would be dispatched, which I really appreciated.

The whole process was easy, and the customer service was excellent. I’ll definitely be ordering uniforms for my other children from Stevensons, and this will always be my first choice. Highly recommended! ⭐⭐⭐⭐⭐

1 July 2026
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Rated 5 out of 5 stars

Friendly, helpful :)

Whenever I order anything for my children, your team of staff are always helpful and friendly. Can’t get better as I don’t order often but every single time. Friendly, helpful and always happy to help thank you

30 June 2026
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Rated 5 out of 5 stars

Christine at the Stevensons

Christine at the Stevensons provides outstanding customer service. We’ve visited several times, and every single visit has been met with the same first-class service. She is always friendly, patient, and incredibly helpful, taking the time to answer our questions and ensure everything fits perfectly. Her professionalism and welcoming attitude make the whole experience easy and stress-free. It’s clear she genuinely cares about her customers. Thank you, Christine, for consistently delivering such excellent service. Highly recommended!

7 July 2026
Unprompted review
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