We are regular travelers to GB and this time decided to use the daytime sailing Belast to Birkenhead. On arrival at Belfast check in (9am) we were told to join the vehicle cue in row 3 but not the p... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The boarding experience at Liverpool was poor, long wait to board rendering getting there early feel like a waste of time. On board was ok but expensive. The lounge is increasingly representing poorer... See more
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Everything was very good, comfortable cabin, although the towels could do with replacing/upgrading. Loading and unloading was fine for us but perhaps not so good for the people who arrived earlier tha... See more
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The staff were helpful and the boat was clean and comfortable.The facilities on board were very good. We were under the impression from the literature that we would be able to board from 2 hours befo... See more
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Company details
About Stena Line UK
Written by the company
At Stena Line, we're all about making your journey by sea as easy and enjoyable as possible. For over 60 years, we've been connecting people to destinations across Europe.
Whether you're off on an adventure or heading home for a visit, we’ve got you covered with comfy cabins, tasty food, and plenty of onboard entertainment. Travelling with young children? Bringing your furry friend? No problem—we’ve got dedicated spaces for them to rest and play too. With our modern ferries, friendly crew, and a commitment to making every trip smooth and stress-free, we're excited to welcome you onboard.
Ferries to Scotland
- Belfast – Cairnryan
Ferries to England
- Belfast – Liverpool
- Hook of Holland – Harwich
Ferries to Wales
- Dublin – Holyhead
- Rosslare – Fishguard
Ferries to Ireland
- Holyhead – Dublin
- Fishguard – Rosslare
- Liverpool – Belfast
- Cairnryan – Belfast
Ferries to the Netherlands
- Harwich – Hook of Holland
Plan your road trip to Europe
As a family-owned Swedish company, Stena Line operates 18 routes across northern Europe. If you’re looking for an easy way to travel between countries such as Denmark, Sweden, Germany, Poland and Latvia, be sure to check out our wider route network.
Good to know
We understand that passengers come with luggage, so we won’t charge you any extra for yours. Car passengers can bring as much as they can fit into their vehicles. And foot passengers can bring as much as they can carry, so long as no single piece of luggage is over 23kg in weight. That makes packing a whole lot easier!
How to book ferry travel
Visit www.stenaline.co.uk to plan your ferry trip and see our special offers. Use the Low Fare Finder to get the lowest price, upgrade to a Flexi or Premium fare, or treat yourself to a little bit of luxury in the Stena Plus Lounge.
Contact info
United Kingdom
- www.stenaline.co.uk
4.3
Excellent
4K reviews
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Reply from Stena Line UK
Good afternoon,
Thank you for your 5 star review. We're delighted to hear you found our staff friendly and helpful, and that your journey was well organised and clean. We look forward to welcoming you onboard again.
Regards
Dave
Stena Line
Reply from Stena Line UK
Good afternoon,
Thank you for your 5 star review. We're delighted to hear you had such an amazing experience. We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
Reply from Stena Line UK
Good morning.
Thank you for your review. We're pleased to hear you enjoyed the on-time departure and found our staff friendly.
We appreciate your comments regarding the Wi-Fi and will ensure your feedback is shared with our team.
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
Really enjoyed the stena plus lounge.
10 July 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your 5 star review. We're delighted to hear you enjoyed the Stena Plus Lounge. We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
Family friendly
Smooth crossing, friendly staff, kindness demonstrated towards my elderly Mum. Great facilities for the children too. Thank you!
10 July 2026
Reply from Stena Line UK
Good afternoon,
Thank you for leaving us a 5 star review. We're delighted to hear you enjoyed the crossing and that our crew showed such kindness towards your mum. It's also great to know the children enjoyed the onboard facilities. We look forward to welcoming you onboard again.
Regards
Dave
Stena Line
Travelling with our baby
Return trip to Belfast from Liverpool.
Amazing experience, fantastic service. Great staff members.
We have a baby and so we got a cabin both ways and highly recommend the cabins. The whole experience was just great from start to finish.
10 July 2026
Reply from Stena Line UK
Good afternoon,
Thank you for sharing your 5 star review. We're delighted to hear you had a great experience and found our crew fantastic. We're also pleased that the cabin helped make travelling with your baby more comfortable. We look forward to welcoming you onboard again.
Regards
Dave
Stena Line
Smooth Sailing
From booking online to checking in at the port to boarding the ferry, smooth sailing.
The staff are wonderful, always cheerful, engaging, helpful to all passengers.
9 July 2026
Reply from Stena Line UK
Good morning,
Thank you for your 5 star review. We're delighted to hear everything went smoothly and that our friendly team helped make your journey enjoyable. We look forward to welcoming you onboard again.
Regards
Dave
Stena Line
Great crossings
Great crossings Harwich to the Hook return. The staff were friendly and helpful. The cabin was clean and tidy. My only negative, the rungs on the ladder to the top bunk were uncomfortable on the feet.
Overall great crossing. Would definitely use again.
6 July 2026
Reply from Stena Line UK
Good morning,
Thank you for your 5 star review. We're delighted you enjoyed the crossing and appreciated our friendly crew. Thank you also for your feedback on the bunk ladder. We hope to welcome you onboard again soon.
Regards
Dave
Stena Line
All good
Boat on time there and back, smooth easy process to check in. Kids craft on the way back was a great idea.
9 July 2026
Reply from Stena Line UK
Good morning,
Thank you for sharing your 5 star review. We're delighted to hear your journey was smooth and on time. We look forward to welcoming you back onboard again.
Regards
Dave
Stena Line
Stena Line is one of the best ferries we have ever used.
Stena Line is one of the best ferries we have travelled on and it suits our purpose to visit Holland annually for the last 7 years, no fuss, no stress, no delays, calmness - staff always polite and very kind and accommodating. We always book the Stena Plus Lounge too going and returning, and the service is first class. We let the Ship do all the hard work and less driving for us either end. Can’t fault it. Roll on next year for our 8th year. Extremely easy to book online too.
22 June 2026
Reply from Stena Line UK
Good morning,
Thank you for leaving us a 5 star review and continued loyalty. We're delighted you enjoy travelling with us and the Stena Plus Lounge experience. We look forward to welcoming you onboard again next year.
Regards
Dave
Stena Line
Improved car deck loading
Clear guidance on the car deck rather than the usual random hand gestures and ''telepathy' Nice smiley guy too helped
9 July 2026
Reply from Stena Line UK
Good morning,
Thank you for your 5 star review. We're delighted to hear that the clear guidance on the car deck made boarding easier and that our crew member's friendly attitude helped make your experience even better. We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
Easy booking
Easy booking. Smooth loading of van on to the ferry. Informative messages on board. Courteous staff. Good fish and chips
9 July 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your 5 star review. We're delighted to hear you found the booking and boarding process smooth, enjoyed our onboard service, and even the fish and chips! We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
Reply from Stena Line UK
Good afternoon,
Thank you for sharing your 5 star review. We're delighted to hear your family had a brilliant experience with us. We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
The journey was very pleasant and the…
The journey was very pleasant and the staff so helpful
Highly recommend Stenna Line
9 July 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your 5 star review. We're delighted to hear you had a pleasant journey and found our staff helpful. Thank you for your recommendation, and we look forward to welcoming you onboard again.
Regards
Dave
Stena Line
Lack of preparedness for busy crossing
While I accept that it was a very busy crossing, it was unacceptable to have to spend considerable time and effort just to find a seat to sit down!!! Only for a very considerate gentleman who shared with us, we would have had to stand and sit on the floor for the crossing.
Also while loading and unloading must clearly be carried out with safety in mind, the sheer lack of information during both of these processes is something that needs to be addressed. A simple electronic sign giving basic information would help enormously
6 July 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your review.
We're sorry to hear you had difficulty finding a seat during your crossing and appreciate how frustrating this must have been.
We also value your feedback regarding communication during the loading and unloading processes, and we'll be sure to share your comments with our team.
We hope to welcome you onboard again in the future for an improved experience.
Regards
Dave
Stena Line
Stena lounge
Given we paid a lot extra for the Stena Lounge and no hot food was available, surely a free voucher to use in the normal dining room would be appropriate ?
6 July 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your review.
We're sorry to hear that hot food was not available in the Stena Plus Lounge during your crossing. We understand your disappointment and appreciate your feedback.
If you wish to discuss this further, please contact our customer services team via the contact form on our website at stenaline.co.uk/contactform
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
Stena plus worth the £
Clean and tidy ship, pleasant and polite staff. Comfortable seating.
Stena plus lounge was great with tasty complimentary snacks and beverages.
Contacting Stena to make changes to booking by phone was easy, simple quick and super efficient.
9 July 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your 5 star review. We're delighted to hear you enjoyed the Stena Plus Lounge, our onboard facilities and the friendly service from our team. We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
4 out of 5.
4 out of 5.
Sailing on time excellent
Ships staff absolutely fantastic
Belfast cafe not serving as they had gone for stores I was told disappointing
Signage for cars in birkenhead confusing, definitely needs sorting.
In general a pleasant experience.
9 July 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your review.
We're pleased to hear you enjoyed a pleasant journey, with punctual sailings and fantastic service from our onboard team.
We also appreciate your feedback regarding the café and signage in Birkenhead, and we'll share your comments with the relevant teams.
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
The staff are so friendly and…
The staff are so friendly and helpful,the boat is spotlessly clean,smooth and comfortable crossing at a great price i would recommend stenaline to everyone.
9 July 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your review. We're delighted to hear you enjoyed the friendly service, clean ship and comfortable crossing. Thank you for your recommendation, and we look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
We have travelled with Stena quite a…
We have travelled with Stena quite a bit over the years and we always enjoy the journey with them we always book Stena plus as it gives us a bit of freedom if we want to stay longer are indeed we want to go earlier and the plus lounge is so relaxing and the staff are always friendly and polite
9 July 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your 5 star review. We're delighted to hear you enjoy the flexibility, relaxing lounge, and the friendly service from our team. We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
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