We are regular travelers to GB and this time decided to use the daytime sailing Belast to Birkenhead. On arrival at Belfast check in (9am) we were told to join the vehicle cue in row 3 but not the p... See more
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Review summary
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The boarding experience at Liverpool was poor, long wait to board rendering getting there early feel like a waste of time. On board was ok but expensive. The lounge is increasingly representing poorer... See more
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Everything was very good, comfortable cabin, although the towels could do with replacing/upgrading. Loading and unloading was fine for us but perhaps not so good for the people who arrived earlier tha... See more
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The staff were helpful and the boat was clean and comfortable.The facilities on board were very good. We were under the impression from the literature that we would be able to board from 2 hours befo... See more
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Company details
About Stena Line UK
Written by the company
At Stena Line, we're all about making your journey by sea as easy and enjoyable as possible. For over 60 years, we've been connecting people to destinations across Europe.
Whether you're off on an adventure or heading home for a visit, we’ve got you covered with comfy cabins, tasty food, and plenty of onboard entertainment. Travelling with young children? Bringing your furry friend? No problem—we’ve got dedicated spaces for them to rest and play too. With our modern ferries, friendly crew, and a commitment to making every trip smooth and stress-free, we're excited to welcome you onboard.
Ferries to Scotland
- Belfast – Cairnryan
Ferries to England
- Belfast – Liverpool
- Hook of Holland – Harwich
Ferries to Wales
- Dublin – Holyhead
- Rosslare – Fishguard
Ferries to Ireland
- Holyhead – Dublin
- Fishguard – Rosslare
- Liverpool – Belfast
- Cairnryan – Belfast
Ferries to the Netherlands
- Harwich – Hook of Holland
Plan your road trip to Europe
As a family-owned Swedish company, Stena Line operates 18 routes across northern Europe. If you’re looking for an easy way to travel between countries such as Denmark, Sweden, Germany, Poland and Latvia, be sure to check out our wider route network.
Good to know
We understand that passengers come with luggage, so we won’t charge you any extra for yours. Car passengers can bring as much as they can fit into their vehicles. And foot passengers can bring as much as they can carry, so long as no single piece of luggage is over 23kg in weight. That makes packing a whole lot easier!
How to book ferry travel
Visit www.stenaline.co.uk to plan your ferry trip and see our special offers. Use the Low Fare Finder to get the lowest price, upgrade to a Flexi or Premium fare, or treat yourself to a little bit of luxury in the Stena Plus Lounge.
Contact info
United Kingdom
- www.stenaline.co.uk
4.3
Excellent
4K reviews
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We had a crew member be very rude and…
We had a crew member be very rude and aggressive with us when parking our car on the journey to Scotland. He was quite threatening in his language and interaction. Would really like to speak with someone. I complained and was offered free breakfast but declined.
11 July 2026
Reply from Stena Line UK
Good morning,
Thank you for your review.
We're very sorry to hear about your experience and are concerned by the behaviour you've described. This is not the standard of service we expect from our colleagues, and we understand how upsetting it must have been to feel uncomfortable or threatened during your journey.
We're sorry that your concerns were not fully resolved at the time.
Please contact our customer services team via the contact form on our website at stenaline.co.uk/contactform so this can be investigated.
Regards
Dave
Stena Line
We love the convenience of an overnight…
We love the convenience of an overnight ferry. Both crossings this time were very smooth and we slept well.
5 July 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your 5 star review. We're delighted to hear you enjoyed the convenience of the overnight ferry and that both crossings were smooth and comfortable. We look forward to welcoming you onboard soon.
Regards
Dave
Stena Line
Always an amazing experience when using the boat been using them for many many years to come back n forth to see family and friends
From the start to end clear instructions about being a passenger security before the boat is on point may I add..!!! Any help needed there’s always a staff mebee there happy to help with any enquiry.. every staff member I interacted with was so kind and helpful boat is clean food was great on board 10nout of 10 from me and my family kids didn’t want to get off the boat n there teen agers..
8 July 2026
Reply from Stena Line UK
Good morning,
Thank you for your review. We're delighted to hear that you and your family enjoyed your journey, and that our crew, food and onboard facilities all helped make it a great experience. It's especially nice to hear the kids didn't want to get off. We look forward to welcoming you onboard again.
Regards
Dave
Stena Line
Removal of free internet
Removal of free internet for this 8 hour trip is causing much customer resentment and losing you business - for the sake of just £2 per customer.
Even Irish Ferries has free internet (albeit it has to be reset every 20 minutes)
11 July 2026
Reply from Stena Line UK
Good morning,
Thank you for your review. We understand your disappointment regarding the removal of complimentary Wi-Fi and appreciate you sharing your views.
We're sorry to hear this has impacted your experience with us. Customer feedback is important, and we'll ensure your comments are passed on to our team.
We hope to welcome you back onboard.
Regards
Dave
Stena Line
Simple and easy from Start to finish
Ease of booking and check in. Once on the ferry the cabin was clean and comfortable. On arrival in the UK once you left the ferry you walked straight onto the train. So easy and convenient.
3 July 2026
Reply from Stena Line UK
Good afternoon,
Thank you for sharing your 5 star review. We're delighted to hear that booking and check-in were easy, and that you found your cabin clean and comfortable. We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
Check in time different from website
Freya trip was great as normal but the checking in process is a big problem
Website says check in opens 2 hours before sailing, but on arrival at the port the gates state they are closed until 90 minutes before sailing, on our sailing the gates were opened 60 minutes before sailing with no explanation from anyone and we had been sat in our car for 1 hour along with several other travellers in their own cars
8 July 2026
Reply from Stena Line UK
Good morning,
Thank you for your review. We're pleased to hear you enjoyed the crossing, but we're sorry to hear about your experience at check-in.
We understand how frustrating it must have been to arrive based on the information provided, only to face conflicting signage and a lengthy wait without any communication.
We'll ensure your comments are shared with our port team to help improve communication.
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
Stena Plus The Way To Go
We use the Stena Plus lounge which is more comfortable and relaxing. The staff throughout are always pleasant and helpful.
2 July 2026
Reply from Stena Line UK
Good morning,
Thank you for your review. We're delighted to hear that you enjoy the comfort of our Stena Plus Lounge and that our staff are consistently pleasant and helpful. We look forward to welcoming you on board again.
Regards
Dave
Stena Line
Reply from Stena Line UK
Good afternoon,
Thank you for your 5 star review. We're delighted to hear you had a comfortable journey, found our staff welcoming, and experienced a smooth departure and arrival. We look forward to welcoming you onboard again.
Regards
Dave
Stena Line
Remains a very good service and…
Remains a very good service and experience.
Unfortunately becoming expensive to the point I would spend 30% less overall by using Dover - Calais / Dunkirk crossing.
Diesel & Ferry fare DFDS - vs - Stena Line Ferry Fare.
11 July 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your 5 star review. We're pleased to hear that you continue to enjoy travelling with us, but we appreciate your comments regarding fares and value for money.
We understand that cost is an important factor when choosing a route, and we'll ensure your feedback is shared with our team.
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
Outstanding Staff
Unfortunately are holiday was cut short due to a breakdown and Stena Line were fantastic in helping us change our ferry booking to accommodate an earlier crossing to Belfast from a different port, very pleasant, efficient service that took a lot of stress out of a very stressful situation. The staff on the phone and at Birkenhead were outstanding in how they handled our situation with the understanding of how much stree we were under at that time, can’t thank them enough.
8 July 2026
Reply from Stena Line UK
Good afternoon,
Thank you for sharing your 5 star review. We're sorry to hear your holiday was cut short, but we're delighted that our teams were able to help make a stressful situation a little easier.
We'll be sure to pass on your thanks to our phone and Birkenhead teams, who will be pleased to hear their support made such a difference.
We wish you all the best and hope to welcome you onboard again soon.
Regards
Dave
Stena Line
Good experience
Both my travels were on time, the experience was comfortable enough and even traveling with a pet was a good experience.
4 July 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your 5 star review. We're delighted to hear your journeys were comfortable and that travelling with your pet was a positive experience. We look forward to welcoming you onboard soon.
Regards
Dave
Stena Line
Reply from Stena Line UK
Good morning,
Thank you for sharing your review. We're delighted to hear you received excellent service and enjoyed your journey. We look forward to welcoming you onboard again.
Regards
Dave
Stena Line
Outward journey the lift from the car…
Outward journey the lift from the car deck was packed and took over 15 mins to get us to the stunner plus lounge with two elderly parents that have mobility issues. This ment we had limited choice of seats when we got into the premier lounge dispute having premier birding! ASI my father passed out while on board, no one even noticed I was having to attend to home with my elderly mother, none of the passengers offered any assistance and the staff did not seem to notice either! As my father has prostate cancer as is now 89 I was concerned that it was more than a fainting episode!
20 June 2026
Reply from Stena Line UK
Good morning,
Thank you for your review.
We're very sorry to hear about your experience. We understand how difficult and worrying this must have been, particularly given your parents' mobility needs and your father's health condition.
We're sorry that accessing the lift caused significant delays and that you felt unsupported when your father became unwell on board. This is not the experience we want for our customers.
If you wish to discuss this further and have not already done so please contact our customer services team via the contact form on our website at stenaline.co.uk/contactform
Regards
Dave
Stena Line
It was very busy on the ferry
It was very busy on the ferry. I was glad to have a cabin.
Some of the carpet in at the bottom o the stairs are showing signs of frquent use, it would be a good idea to get the carpets redone.
Staff friendly and helpful.
10 July 2026
Reply from Stena Line UK
Good morning,
Thank you for your review. We're pleased to hear you found our staff friendly and helpful and that having a cabin made your journey more comfortable.
We also appreciate your comments regarding the carpet and will share them with our team.
We hope to welcome you onboard in the future.
Regards
Dave
Stena Line
Reply from Stena Line UK
Good morning,
Thank you for your review. We're delighted to hear you found the ship clean and our staff brilliant. We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
Plenty of comfy seats
Plenty of comfy seats. Breakfast was nice and a good price.
Drinks were also reasonable and very helpful staff.
5 July 2026
Reply from Stena Line UK
Good morning,
Thank you for your review. We're delighted to hear you enjoyed the comfortable seating, breakfast, and value for money, and that our staff were helpful throughout your journey. We look forward to welcoming you onboard again.
Regards
Dave
Stena Line
Excellent crossing
There was great communication keeping us updated before and during the sailing. It all went smoothly and there was a good choice of food and drink available - plus the duty free shop
7 July 2026
Reply from Stena Line UK
Good afternoon,
Thank you for sharing your 5 star review. We're delighted to hear that everything went smoothly and that you enjoyed the onboard food and drink options, as well as the duty-free shop. We look forward to welcoming you onboard again.
Regards
Dave
Stena Line
Reply from Stena Line UK
Good afternoon,
Thank you for your 5 star review. We're delighted to hear that everything was perfect. We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
Booking and boarding
No hassle booking, boarding and disembarking even with a touring caravan. Staff friendly and plenty seating options.
Only irritating issue was unsupervised children running about screaming, shouting and disturbing passengers who were trying to rest. Both parents and Stena staff ignored them. A friendly reminder might help this!
7 July 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your 5 star review. We're pleased to hear that booking, boarding and disembarking with your caravan was hassle-free and that you found our staff friendly.
We're sorry to hear that the behaviour of other passengers impacted your journey. We appreciate your comments and will share them with our onboard team.
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
On our outward journey
On our outward journey, we usually do priority boarding and stena plus, the premium package, just wondering why two full rows went on before us, not exactly what we paid for,but a fantastic trip otherwise, when your trip costs nearly 600 you expect to get what u pay for. Also put down on deck 5, and nearly impossible to get the lift.
3 July 2026
Reply from Stena Line UK
Good morning,
Thank you for your review.
We're pleased to hear you had a fantastic trip overall, but we're sorry that your priority boarding and Stena Plus experience didn't meet expectations on this occasion.
We understand your frustration, especially when you've paid for a premium package, and we're sorry to hear that boarding and lift access from Deck 5 were disappointing.
We'll share your comments with our team.
If you wish to discuss this further please contact our customer services team via the contact form on our website at stenaline.co.uk/contactform
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
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