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Stena Line UK Reviews 

4,001
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 2,995 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and welcoming attitude, making interactions pleasant and efficient. Many people highlight the excellent user experience, noting smooth boarding and disembarkation processes, and a generally calm and relaxing journey. However, some customers also noted issues with facilities, such as dirty toilets, noisy children, or cabins not meeting expectations, including non-flushing toilets and wet floors. There were also mentions of dissatisfaction with food offerings, poor Wi-Fi, and challenges with accessibility for foot passengers or those with mobility issues.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Consumers find service to be ambiguous, with many praising the fantastic service, excellent staff, and smooth... See more

Facilities

Clients share ambiguous opinions on facilities, with many praising the cleanliness and comfort of communal... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some praising the cleanliness and comfort of cabins,... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as amazing, great, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Outbound ferry was lovely calm seas, staff lovely. Inbound ferry, screaming children doing laps of the ship for hours on end. Throwing water from the toilets all over the floor. Announcements and remi... See more

Company replied

Rated 4 out of 5 stars

Booking by phone efficient and useful as it was first time . If possible would like to board the ferry earlier than 1hr 15 on return journey from Belfast , but otherwise efficient and good . Both... See more

Company replied

Rated 4 out of 5 stars

Used the express loading, booked lunch and the reserved lounge area. Express boarding: fab. Great help, very efficient. Lounge: worth the extra cost. Quite relaxing and very welcoming. Lunch/fo... See more

Company replied

Rated 4 out of 5 stars

We are regular travelers to GB and this time decided to use the daytime sailing Belast to Birkenhead. On arrival at Belfast check in (9am) we were told to join the vehicle cue in row 3 but not the p... See more

Company replied


Company details

  1. Ferry Service
  2. Port Operating Company
  3. Terminal point

About Stena Line UK

Written by the company

At Stena Line, we're all about making your journey by sea as easy and enjoyable as possible. For over 60 years, we've been connecting people to destinations across Europe.

Whether you're off on an adventure or heading home for a visit, we’ve got you covered with comfy cabins, tasty food, and plenty of onboard entertainment. Travelling with young children? Bringing your furry friend? No problem—we’ve got dedicated spaces for them to rest and play too. With our modern ferries, friendly crew, and a commitment to making every trip smooth and stress-free, we're excited to welcome you onboard.

Ferries to Scotland

  • Belfast – Cairnryan

Ferries to England

  • Belfast – Liverpool
  • Hook of Holland – Harwich

Ferries to Wales

  • Dublin – Holyhead
  • Rosslare – Fishguard

Ferries to Ireland

  • Holyhead – Dublin
  • Fishguard – Rosslare
  • Liverpool – Belfast
  • Cairnryan – Belfast

Ferries to the Netherlands

  • Harwich – Hook of Holland

Plan your road trip to Europe

As a family-owned Swedish company, Stena Line operates 18 routes across northern Europe. If you’re looking for an easy way to travel between countries such as Denmark, Sweden, Germany, Poland and Latvia, be sure to check out our wider route network.

Good to know

We understand that passengers come with luggage, so we won’t charge you any extra for yours. Car passengers can bring as much as they can fit into their vehicles. And foot passengers can bring as much as they can carry, so long as no single piece of luggage is over 23kg in weight. That makes packing a whole lot easier!

How to book ferry travel

Visit www.stenaline.co.uk to plan your ferry trip and see our special offers. Use the Low Fare Finder to get the lowest price, upgrade to a Flexi or Premium fare, or treat yourself to a little bit of luxury in the Stena Plus Lounge.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.3

All reviews

(4,001)

3,026 reviews in the last 12 months

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Rated 5 out of 5 stars
Stena Line UK logo

Reply from Stena Line UK

Good afternoon,

Thank you for your 5 star review. We're delighted to hear you received excellent service and found our staff helpful. We look forward to welcoming you onboard again soon.

Regards
Dave
Stena Line

Rated 3 out of 5 stars

I paid £25 to upgrade to the Stena Plus…

I paid £25 to upgrade to the Stena Plus lounge thinking it would be quieter however with a disco in progress somewhere on the ship I had to listen to a thump thump noise and a male with a microphone shouting, not a very pleasant experience.

1 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good afternoon,

Thank you for your review.

We're sorry to hear that noise from onboard entertainment impacted your experience in the Stena Plus Lounge, as we appreciate that many guests choose this upgrade for a more relaxing environment.

We value your comments and will share them with our onboard team.

We hope to welcome you back onboard in the future for an improved experience.

Regards
Dave
Stena Line

Rated 4 out of 5 stars

Our Irish Adventure.

This was my first time driving onto a ferry from Holyhead to Dublin and doing the return journey with my adult daughter and son, I booked the Stena Plus lounge which was lovely, quiet and the staff friendly and very professional, nothing was too much trouble. My only concern was queuing in the stairwell to reach our car, wheelchair users and people with mobility issues could not access the lifts, which created a bottle neck, other than that it was smooth sailing. If when we where called to return to our cars, people with mobility issues and families with children should be given priority.

27 June 2026
Stena Line UK logo

Reply from Stena Line UK

Good afternoon,

Thank you for your review. We're delighted to hear you enjoyed your first sailing with us and your time in the Stena Plus Lounge.

We also appreciate your feedback regarding access to the car deck and will share your comments with our team.

We hope to welcome you back onboard in the future.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Really good experience

Really good experience. Wife and I really enjoyed everything.

30 June 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for your 5 star review. We're delighted to hear that you and your wife enjoyed your journey with us. We hope to welcome you both onboard again soon.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

The Premier Lounge made sailing with…

The Premier Lounge made sailing with Stena a wonderful and relaxing experience! All the staff were very friendly on board at all times.

5 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for leaving us a 5 star review. We're delighted to hear you enjoyed our Lounge and the friendly service from our onboard team. We look forward to welcoming you onboard again.

Regards
Dave
Stena Line

Rated 4 out of 5 stars
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for your review. We're pleased to hear your sailing was on time and enjoyable. We look forward to welcoming you onboard again soon.

Regards
Dave
Stena Line

Rated 3 out of 5 stars

I'd like to see Stenaline expand their…

I'd like to see Stenaline expand their menu of hot foods on their on-board restaurants.

9 April 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for sharing your review and suggestion.

We appreciate you taking the time to share your thoughts, and we'll pass your comments regarding a wider selection of hot food options to our onboard services team.

We hope to welcome you back onboard in the future.

Regards
Dave
Stena Line

Rated 2 out of 5 stars

Disastrous ship-to-rail link at Rosslare

The Belfast-Cairn Ryan experience was, overall, reasonably good although late running caused us problems on arrival in Scotland. The main problems was with Fishguard-Rosslare - boarding for foot passengers via a bus to the car deck is a poor experience. The vessel was OK but the arrangements at Rosslare Europort are diabolical. The train departs 25 mins after the ship arrives and it is impossible to make this connection. It would help if the Stena shuttle bus that takes foot passengers from the ship through security to the terminal continued to the railway station, as the main problem is the half mile walk to the platform. This is unacceptable as a connection on a major transport link between the UK and Ireland. With luggage it is a challenge even in fine weather and would be miserable in rain. We were forced to catch the local bus to Wexford and a coach on to Dublin, arriving 3 hours later than planned - a miserable introduction to Ireland. Irish rail clearly have a role to play but Stena need to work much more closely with their fellow transport provider.

29 June 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for your review.

We're pleased to hear your Belfast–Cairnryan journey was largely positive, but we're sorry to learn about the difficulties you experienced at Rosslare.

We understand how frustrating it must have been to miss your planned rail connection and face a challenging transfer with luggage. Your comments regarding the shuttle bus and ferry-to-rail connections are appreciated and will be shared with the relevant teams.

Thank you for bringing this to our attention, and we're sorry your arrival in Ireland did not meet expectations.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

It was comfortable and relaxed

It was comfortable and relaxed, on a day sailing which was exactly on time at both ends of the journey. The staff
shop, restaurant and coffee bar were pleasant and helpful. All was clean, and there was plenty of room to move around.

5 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for your 5 star review. We're pleased to hear you enjoyed a comfortable journey and found our staff friendly and helpful. We look forward to welcoming you onboard again.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Stena staff 👌

Staff from first point of call( security) were so so helpful directing and advising as this was our first trip with a car.

30 June 2026
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Reply from Stena Line UK

Good morning,

Thank you for sharing your 5 star review. We're delighted to hear our team were so helpful and made your first trip with a car a positive experience. We loom forward to welcoming you onboard again soon.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Best way to cross the North Sea

Excellent service from booking to communication to the on ship experience. Lovely ship with great facilities, very comfortable, clean cabin and very friendly and efficient staff throughout the vessel.

2 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good afternoon,

Thank you for your 5-star review.

We're delighted to hear that you had an excellent experience from booking through to your journey onboard. It's wonderful to know that you found the ship comfortable, your cabin clean, and our staff friendly and efficient throughout.

We truly appreciate your kind words and look forward to welcoming you on board again soon.

Regards
Hayley
Stena Line

Rated 5 out of 5 stars

Last second changes

We had isssues with one passenger not being able to travel, at the very last minute, a member of his family had an accident whilst on a previous holiday, which required various documentation which Stena provided without any hassle at all. We as a group have travelled with Stena for many years, this is why, whenthngs go wrong, they help, not hinder.

5 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good afternoon,

Thank you for your 5-star review and for your loyalty over the years. We're delighted to hear that our team was able to provide the support and documentation needed during a difficult and unexpected situation.

It's wonderful to know that our service has given you confidence to continue travelling with us, and we truly appreciate your kind words. We look forward to welcoming you and your group on board again soon.

Regards
Hayley
Stena Line

Rated 4 out of 5 stars

Just a little delay on departure

Just a little delay on departure

5 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good afternoon,

Thank you for your review.
We're pleased to hear that, despite a slight delay to departure, you had a positive experience overall.
We appreciate your review and look forward to welcoming you on board again soon.

Regards
Hayley
Stena Line

Rated 3 out of 5 stars

The members system is less beneficial…

The members system is less beneficial for travellers who have done the journey for over 20 years, a couple of times a year. Prices on board are very high and the choice of food/ healthy food is minimal.

Cleanliness on board varies. Some cabines are not very clean.

24 June 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for your review and for travelling with us over the years.

We're sorry to hear that our loyalty programme, onboard food options, and cabin cleanliness did not meet your expectations.

Your comments have been shared with the relevant teams, as we continually look for ways to improve our customers' experience.

Regards
Hayley
Stena Line

Rated 4 out of 5 stars

Had a good sailing to & from Belfast

Had a good sailing to & from Belfast. Kept informed of delays.
My only issue is as there weren’t any cabins I booked the Hygge lounge & the chairs were very uncomfortable so had very poor sleep. All staff friendly and professional.

4 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for your review.
We're pleased to hear you had a good journey and felt well informed throughout the delays. It's also great to know our staff were friendly and professional.

We're sorry that the seating in the Hygge Lounge was uncomfortable and impacted your ability to rest. We appreciate your comments and will share them with the relevant team for review.
We hope to welcome you onboard again soon.

Regards
Hayley
Stena Line

Rated 5 out of 5 stars

On time

On time, comfortable ship and friendly staff, what more could you ask for!

4 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good afternoon,

Thank you for your 5-star review.

We're delighted to hear that your journey was on time, comfortable, and supported by our friendly staff.

We appreciate your kind words and look forward to welcoming you on board again soon.

Regards
Hayley
Stena Line

Rated 5 out of 5 stars

Excellent experience with Stena

Excellent experience with Stena. Ferry was clean, well maintained, not over busy. Staff were professional, helpful and nice. We loved the open deck at the top of the ferry (deck 6) which we understood has become accessible since a recent refurbishment.

2 June 2026
Stena Line UK logo

Reply from Stena Line UK

Good afternoon,

Thank you for your 5-star review.

We're delighted to hear that you find it easy to book your trips to Ireland with us.

We appreciate your review and look forward to welcoming you on board again soon.

Regards
Hayley
Stena Line

Rated 5 out of 5 stars

From the moment you arrive

From the moment you arrive, the staff at Stena are warm and welcoming. Check-in is easy to navigate through. On board the crew are very friendly and attentive to your needs and requirements. Always a smooth journey.

4 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good afternoon,

Thank you for your 5-star review.
We're delighted to hear that you found our staff warm, welcoming, and attentive throughout your journey, and that check-in was easy to navigate.
We appreciate your kind words and look forward to welcoming you on board again soon.

Regards
Hayley
Stena Line

Rated 5 out of 5 stars

A Great Day at Sea

We took the Princess & Pirate cruise with my Grandaughter last week and she was thrilled. The Great big Boat had her eyes wide as we walked up the long gangway, then so many options of stairways and corridors to choose from. We eventually found the lounge we were supposed to be in and fair dos to the entertainment, they had the kids totally in their spell for the whole trip.
The meal was a bit disappointing but a minor detail when we watched our little princess having so much fun. The onboatd shop had some great bargains and sale items. The ship was very clean and remained so despite being taken over by pirates! All in all we had a very pleasant, if somewhat noisey, smooth crossing and arrived back in Belfast a weary well entertained trio. Thankyou 😁

1 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good afternoon,

Thank you for your 5-star review.

We're delighted to hear that your granddaughter enjoyed the Princess & Pirate Cruise and that the entertainment team helped make it such a special experience.

We're also pleased that you enjoyed the onboard shop and found the ship clean and comfortable.

Thank you for travelling with us, and we hope to welcome you all onboard again soon.

Regards
Hayley
Stena Line

Rated 5 out of 5 stars

Great Ferry

Great Ferry, lots to choose from
Used the Hugge lounge relaxed nicely for our long drive home

4 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good afternoon,

Thank you for your 5-star review.
We're delighted to hear that you enjoyed the range of onboard facilities and found the Hygge Lounge a relaxing place to unwind before your journey home.
We appreciate your review and look forward to welcoming you on board again soon.

Regards
Hayley
Stena Line

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