We are regular travelers to GB and this time decided to use the daytime sailing Belast to Birkenhead. On arrival at Belfast check in (9am) we were told to join the vehicle cue in row 3 but not the p... See more
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Review summary
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Reviews shaping this summary
The boarding experience at Liverpool was poor, long wait to board rendering getting there early feel like a waste of time. On board was ok but expensive. The lounge is increasingly representing poorer... See more
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Everything was very good, comfortable cabin, although the towels could do with replacing/upgrading. Loading and unloading was fine for us but perhaps not so good for the people who arrived earlier tha... See more
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The staff were helpful and the boat was clean and comfortable.The facilities on board were very good. We were under the impression from the literature that we would be able to board from 2 hours befo... See more
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Company details
About Stena Line UK
Written by the company
At Stena Line, we're all about making your journey by sea as easy and enjoyable as possible. For over 60 years, we've been connecting people to destinations across Europe.
Whether you're off on an adventure or heading home for a visit, we’ve got you covered with comfy cabins, tasty food, and plenty of onboard entertainment. Travelling with young children? Bringing your furry friend? No problem—we’ve got dedicated spaces for them to rest and play too. With our modern ferries, friendly crew, and a commitment to making every trip smooth and stress-free, we're excited to welcome you onboard.
Ferries to Scotland
- Belfast – Cairnryan
Ferries to England
- Belfast – Liverpool
- Hook of Holland – Harwich
Ferries to Wales
- Dublin – Holyhead
- Rosslare – Fishguard
Ferries to Ireland
- Holyhead – Dublin
- Fishguard – Rosslare
- Liverpool – Belfast
- Cairnryan – Belfast
Ferries to the Netherlands
- Harwich – Hook of Holland
Plan your road trip to Europe
As a family-owned Swedish company, Stena Line operates 18 routes across northern Europe. If you’re looking for an easy way to travel between countries such as Denmark, Sweden, Germany, Poland and Latvia, be sure to check out our wider route network.
Good to know
We understand that passengers come with luggage, so we won’t charge you any extra for yours. Car passengers can bring as much as they can fit into their vehicles. And foot passengers can bring as much as they can carry, so long as no single piece of luggage is over 23kg in weight. That makes packing a whole lot easier!
How to book ferry travel
Visit www.stenaline.co.uk to plan your ferry trip and see our special offers. Use the Low Fare Finder to get the lowest price, upgrade to a Flexi or Premium fare, or treat yourself to a little bit of luxury in the Stena Plus Lounge.
Contact info
United Kingdom
- www.stenaline.co.uk
4.3
Excellent
4K reviews
Asks customers to review
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Belfast to Liverpool is a great route
Belfast to Liverpool is a great route, cuts down a lot of driving and the overnight saves travel time too. Shame there’s no competition to bring the prices down a little.
13 July 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your 5 star review.
We're delighted to hear that you enjoy the Belfast–Liverpool route and find the overnight crossing a convenient way to reduce travel time and driving.
We also appreciate your comments regarding pricing and will share your feedback with our team.
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
Easy to book
Easy to book. Only problem we encountered was at Holyhead where there were no staff at the exit.
13 July 2026
Reply from Stena Line UK
Good morning,
Thank you for sharing your review.
We're pleased to hear that you found the booking process easy.
We're sorry there were no staff available at the exit in Holyhead and will share your comments with our team.
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
Service doesn’t get much better.
Service doesn’t get much better.
My friend and I were returning from a motorbike trip to Norway on the Hoek Van Holland - Harwich Crossing, when his rear wheel bearing collapsed 10 miles before getting to the port. After a lot of brainstorming and asking truck drivers for a lift, we asked at the help desk if the engineers on board might be able to help. They found the correct bearings in their stores and helped us carry out the repair (which took 3 hours!!) My friend returned home safe the same night which wouldn’t have been possible without their help and a lot of luck!
4 July 2026
Unprompted review
Reply from Stena Line UK
Good afternoon,
Thank you for leaving us a 5 star review. We're delighted to hear that our crew were able to help you and your friend when you needed it most. We look forward to welcoming you onboard again in the future.
Regards
Dave
Stena Line
Reply from Stena Line UK
Good afternoon,
Thank you for sharing your 5 star review. We're delighted to hear that you found our service well organised and that our team were friendly and helpful throughout your journey. We look forward to welcoming you back again soon.
Regards
Dave
Stena Line
Confusing layout and limited passenger information
We found the layout of the passenger areas confusing, where was there to sit if you didn't want to be eating? It was often difficult to work out where particular public areas were, in spite of signs pointing general directions. The journey was broadly fine and nearly on time. We looked for information in advance about booking meals but could find little. We use Stena line from Harwich to Hoek van Holland often and find these ships much easier to navigate and user-friendly.
9 July 2026
Reply from Stena Line UK
Good morning,
Thank you for your review.
We're sorry to hear that you found the layout and signage on board confusing, and that it was difficult to locate seating areas and facilities. We also appreciate your comments regarding the availability of information about meal bookings before travel.
Your feedback will be shared with our teams as we continue to look for ways to improve the onboard experience. We're pleased to hear that your journey was otherwise comfortable and arrived close to schedule.
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
Pet cabin
We, usually end up having to have the cabin by the door to the bar, which is horendously noisy. However, this time we were given the 2nd cabin in from the door, which was quieter. We booked a pet cabin & were very disapointed. Expensive & very poor upto what is offered with the Liverpool Belfast route. While other pet owners marched around the ship with their dog, we were told they had to be kept in the cabin at all times. The cabin, was extremely hot & uncomfortable for the dog. Also, there was not a dog bed provided, as expected. Also, the toilets did not flush in the cabins. Yet, despite little regard for the inconvenience at reception, it did not take too long for staff to put this right. Otherwise, although it was thick fog it was a comfortable sailing.
4 July 2026
Reply from Stena Line UK
Good morning,
Thank you for taking the time to share your review.
We're sorry to hear about the issues with your pet cabin. We also apologise for the issue with the cabin toilet, although we're pleased our crew were able to resolve this promptly.
Your feedback has been noted and will be shared with our team. We're glad that, despite these issues and the foggy conditions, you had a comfortable sailing overall.
If you wish to discuss this further then please contact our customer services team via the contact form on our website at stenaline.co.uk/contactform
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
Easy boarding and exit from the ship…
Easy boarding and exit from the ship food could have been better.
13 July 2026
Reply from Stena Line UK
Good morning,
Thank you for your review.
We're pleased to hear that you found boarding and disembarkation easy. We also appreciate your comments regarding the food on board and will share your feedback with our team.
We hope to welcome you onboard again soon.
Regards
Dave
Stena Line
I could not understand that despite…
I could not understand that despite having an e ticket I had to check in rather than just having it scanned.This creates unnecessary queues.
Also at check in ticket is not checked,your name is asked and paper ticket given.
13 July 2026
Reply from Stena Line UK
Good morning,
Thank you for your review.
We understand your frustration with having to check in despite already holding an e-ticket.
We will pass your comments on to our team as we continue to look for ways to improve the customer experience.
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
Reply from Stena Line UK
Good afternoon,
Thank you for your 5 star review. We're delighted to hear that you enjoyed a comfortable journey and found the ship to your liking. We look forward to welcoming you onboard soon.
Regards
Dave
Stena Line
As smooth as it could be
As smooth as it could be. Cabin was clean and cool. Shower was good and staff were friendly and professional.
13 July 2026
Reply from Stena Line UK
Good afternoon,
Thank you for sharing your 5 star review. We're delighted to hear that you had a smooth crossing, found your cabin clean and comfortable, and that our staff were friendly and professional. We look forward to welcoming you back onboard again.
Regards
Dave
Stena Line
Well managed and comfortable ferry service
Well managed loading experience. Comfortable and clean ship. Polite and friendly staff. Good catering facilities and food.
There was no dedicated seating lounge for passengers other than around bars and cafe/restaurant.
11 July 2026
Reply from Stena Line UK
Good morning,
Thank you for your review.
We're delighted to hear that you enjoyed the smooth boarding process, found the ship comfortable and clean, and received friendly service from our crew. It's also great to know you were pleased with the catering facilities and food on board.
We appreciate your comments regarding the availability of passenger seating and will share this feedback with our team.
We hope to welcome you onboard again.
Regards
Dave
Stena Line
Staff are very helpful
9 July 2026
Reply from Stena Line UK
Good morning,
Thank you for your review. We're delighted to hear that you found our staff helpful and we look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
Stena ships offer all the comfort you…
Stena ships offer all the comfort you are need for a great crossing.
13 July 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your 5 star review. We're delighted to hear that you found our ships comfortable and enjoyed your crossing with us. We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
We had a great sailing to & from…
We had a great sailing to & from Ireland.
Staff were very friendly & helpful.
Check in was easy.
4 July 2026
Reply from Stena Line UK
Good afternoon,
Thank you for sharing your 5 star review. We're delighted to hear that you had a great trip and found our staff friendly and helpful. We look forward to welcoming you back onboard again.
Regards
Dave
Stena Line
Fab experience
From booking in to disembarking staff went above and beyond to ensure that my mum and myself were comfortable and able to access all the facilities due to our mobility struggles
9 July 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your 5 star review. We're delighted to hear that our staff helped make your and your mum's journey comfortable and accessible. We look forward to welcoming you back onboard again.
Regards
Dave
Stena Line
Reply from Stena Line UK
Good afternoon,
Thank you for your 5 star review. We're delighted to hear that you found your suite comfortable, clean, and well stocked, and that our staff were attentive throughout your journey. We look forward to welcoming you back onboard.
Regards
Dave
Stena Line
Just returned from my Stena Line trip…
Just returned from my Stena Line trip to Belfast, and it was a fantastic experience! The ferry was clean, comfortable, and well-organised, with friendly staff who made the journey enjoyable. The views across the Irish Sea were beautiful, and the crossing was smooth and relaxing. A great way to travel between Liverpool and Belfast. Highly recommended!
13 July 2026
Reply from Stena Line UK
Good afternoon,
Thank you for sharing your 5 star review. We're delighted to hear that you enjoyed your trip to Belfast and found our ferry comfortable, well maintained, and our crew friendly. We appreciate your recommendation and look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
Could not book Stena plus lounge on…
Could not book Stena plus lounge on line - asked when I got on at customer services - told it was fully booked with no seats available - explained my colleague was in and I wanted to join him but told no its totally full - he let me in to pick up something and there was about 20-30 spare seats at quick count - table next to him was empty as was the seat at his table .
10 July 2026
Reply from Stena Line UK
Good morning,
Thank you for taking the time to share your review.
We are sorry to hear about your experience regarding the Stena Plus Lounge. We understand how frustrating it must have been to be advised that the lounge was fully booked, only to find that there appeared to be a number of unoccupied seats available.
Please note that lounge capacity is managed based on bookings and operational limits, and there may be occasions where not all available seats can be offered for operational reasons. However, we appreciate that this would not have been clear from your perspective, and we are sorry for the disappointment caused.
Your comments have been noted and will be shared with our team, as we are always looking for ways to improve the consistency of information provided to our guests.
Thank you again for your feedback, and we hope to welcome you onboard again in the future.
Regards
Dave
Stena Line
Reply from Stena Line UK
Good afternoon,
Thank you for leaving us a 5 star review. We're delighted to hear you had a good experience travelling with us and we look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
Reply from Stena Line UK
Good afternoon,
Thank you for your 5 star review. We're delighted to hear you had a smooth sailing and a great experience. It's also wonderful to know that our staff were friendly and welcoming. We look forward to welcoming you back onboard.
Regards
Dave
Stena Line
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