Not been abroad for 8 years and things have changed. I've had a detached retina and been diagnosed with ADHD in this time and duly hesitant that these things could be a red rag to bull for companies t... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We like the website - it's easy to navigate and logical and takes you back to the main pages after entering other information. We bought comprehensive coz it's vewry good cover and good value for mone... See more
I've used staysure insurance for travel last few trips, website so easy and straightforward to use, and staff are very helpful if they call you regarding a policy you looked at. I'll truly recommend t... See more
I phoned up customer services yesterday morning after having to declare a few medical parts to my family insurance. The man I spoke to was so helpful and guided me through the whole process. Patient w... See more
Company details
About Staysure Travel Insurance
Written by the company
Staysure is an award-winning UK travel insurance provider specialising in cover for pre-existing medical conditions and all ages. Our travel cover includes emergency medical expenses, cancellation, lost baggage, travel delays, repatriation and more, with optional add-ons for cruises, winter sports, gadgets and excess waiver. Getting a quote is simple online or over the phone: just tell us about your trip, complete your medical screening and choose your policy level (subject to acceptance).
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Refer A Friend
Staysure Travel Insurance - Dream Big
Written by the company
- UK's most trusted travel insurer
- Based on most 5 star Trustpilot reviews of any travel insurance provider.
- Pre-existing medical condition cover
- We cover most pre-existing conditions including diabetes, high blood pressure and arthritis.
- Flexible cover options to cover you
- Choose from Single Trip and Annual Multi-Trip cover, and tailor your policy to suit your holiday plans.
- 24 hour medical emergency helpline
- Have help at hand at any time of the day, anywhere in the world.
- Medical emergency cover
- Be covered for medical emergencies and repatriation.
- Refer a friend
- Get a £10 Love2Shop gift card for every friend you refer (as long as they don't cancel within 60 days), and we’ll give them up to 20% off their first policy. Their discount doesn't apply to the extra cost of covering medical conditions or optional add-ons. What’s not to love?
Contact info
Britannia House 3-5 Rushmills, NN4 7YB, Northampton, United Kingdom
- 0333 049 7179
- info@staysure.co.uk
- www.staysure.co.uk
4.7
Excellent
545K reviews
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Excellent customer service
Excellent customer service, with very friendly and helpful staff.
11 August 2026
Very quick service and reasonable rates
10 August 2026
You were recommended by family
You were recommended by family. Only took a couple of minutes. Job done.
16 August 2026
Easy to talk too and not difficult to…
Easy to talk too and not difficult to ring staysure ,price is reasonable
11 August 2026
Very happy with Staysure travel insurance
All the questions asked were very straightforward and easy to answer. I didn't feel there were any tricky questions that I struggled to answer.
Completing the medical questionnaire can often be difficult, but Staysure travel insurance was simple.
Following completion we were given 3 quotes to chose from.
18 August 2026
Offer of 20% discount was misleading to…
Offer of 20% discount was misleading to me. As when I queried it, it was a 20% discount on the ‘basic price’ which was then shown to me in the ‘small print’. I had been looking at insurance from different companies and at this point was a bit fed up with keying it all in as I did complete my insurance with you.
11 August 2026
Good customer service…
Helpful customer service person who took my telephone call and dealt with the problem I was experiencing.
18 August 2026
Value for money.
Easy to use the on line site. Excellent price, clear, concise information.
Would definitely recommend.
16 August 2026
very helpful person whom but there he was at home I had to be transferred to another person
very helpful person whom answered
18 August 2026
Fantastic customer service from Ainsley
Fantastic customer service, Ainsley was just brilliant, knowledgeable, friendly and reassuring.
18 August 2026
Great experience alround !!!
18 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Operator was difficult to understand. She had a strong , South African accent
Operator was difficult to understand.
28 July 2026
Reply from Staysure Travel Insurance
We appreciate you sharing your experience, we are constantly striving to improve our products and services, and your feedback will be forwarded to the relevant department. If you have any further questions, please refer to our website for FAQ or contact us via our chat facility.
Nice and smooth online experience and…
Nice and smooth online experience and at a good price
18 August 2026
Very friendly and great product…
Very friendly and great product knowledge.
All at a very reasonable price.
18 August 2026
Superb response from telephone operative.
The lady was knowledgeable, competent, warm, and very patient.
18 August 2026
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