Not been abroad for 8 years and things have changed. I've had a detached retina and been diagnosed with ADHD in this time and duly hesitant that these things could be a red rag to bull for companies t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We like the website - it's easy to navigate and logical and takes you back to the main pages after entering other information. We bought comprehensive coz it's vewry good cover and good value for mone... See more
I've used staysure insurance for travel last few trips, website so easy and straightforward to use, and staff are very helpful if they call you regarding a policy you looked at. I'll truly recommend t... See more
I phoned up customer services yesterday morning after having to declare a few medical parts to my family insurance. The man I spoke to was so helpful and guided me through the whole process. Patient w... See more
Company details
About Staysure Travel Insurance
Written by the company
Staysure is an award-winning UK travel insurance provider specialising in cover for pre-existing medical conditions and all ages. Our travel cover includes emergency medical expenses, cancellation, lost baggage, travel delays, repatriation and more, with optional add-ons for cruises, winter sports, gadgets and excess waiver. Getting a quote is simple online or over the phone: just tell us about your trip, complete your medical screening and choose your policy level (subject to acceptance).
Visit Website
Refer A Friend
Staysure Travel Insurance - Dream Big
Written by the company
- UK's most trusted travel insurer
- Based on most 5 star Trustpilot reviews of any travel insurance provider.
- Pre-existing medical condition cover
- We cover most pre-existing conditions including diabetes, high blood pressure and arthritis.
- Flexible cover options to cover you
- Choose from Single Trip and Annual Multi-Trip cover, and tailor your policy to suit your holiday plans.
- 24 hour medical emergency helpline
- Have help at hand at any time of the day, anywhere in the world.
- Medical emergency cover
- Be covered for medical emergencies and repatriation.
- Refer a friend
- Get a £10 Love2Shop gift card for every friend you refer (as long as they don't cancel within 60 days), and we’ll give them up to 20% off their first policy. Their discount doesn't apply to the extra cost of covering medical conditions or optional add-ons. What’s not to love?
Contact info
Britannia House 3-5 Rushmills, NN4 7YB, Northampton, United Kingdom
- 0333 049 7179
- info@staysure.co.uk
- www.staysure.co.uk
4.7
Excellent
545K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly and great product…
Very friendly and great product knowledge.
All at a very reasonable price.
18 August 2026
Superb response from telephone operative.
The lady was knowledgeable, competent, warm, and very patient.
18 August 2026
very helpful and capable staff.We have…
very helpful and capable staff.We have been with staysure for many years and they are still a very competitent and worthy company. many thanks to all.
18 August 2026
Straight forward application &…
Straight forward application & assistance readily available
11 August 2026
Easy to call with no waiting and the…
Easy to call with no waiting and the assistant was very helpful
18 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Would love it to be cheaper
Would love it to be cheaper. I have never made a claim but that’s the way of it.
18 August 2026
Reply from Staysure Travel Insurance
We are grateful for your feedback, and it will be passed on to the relevant team. We are always striving to improve our services and products. If you have any further questions, please refer to our website for FAQ or contact us via our chat facility.
No rise in price
I think Staysure lets me list all my health problems and the price doesn't go up. Simple and easy to apply.
12 August 2026
Excellent customer service and…
Excellent customer service and professional approach from both advisers.
18 August 2026
Easy to navigate the website and…
Easy to navigate the website and competitive prices with excellent cover
18 August 2026
The company discounted both travel…
The company discounted both travel policies l bought. A yearly one and a single trip one due to length of time l am out of the country.
18 August 2026
It was a good service
18 August 2026
Always helpful
Always helpful, no problem in sorting changes, pleasant staff, have used staysure for years without o hitch, totally recommend.
18 August 2026
It was brilliant thanks will never use…
It was brilliant thanks will never use anyone else
11 August 2026
Website easy to navigate
Website easy to navigate. Quotes give you three options on one screen making it easy to compare and choose the cover best for your individual needs. Thank you.
18 August 2026
The advisor was excellent..she listened…
The advisor was excellent..she listened to me and accommodated me.
18 August 2026
Very good travel cover for retirees
Repeat travel insurance cover with Staysure involving various medical conditions was straightforward and quite quick and easy, thanks in particular to the very pleasant and knowledgeable advisor. The premium for two retired travellers was very reasonable. Highly recommended.
18 August 2026
Really Valued
Really Valued.
I realised that as I have some medical conditions, although I could work on the form online I would have to phone for clarification anyway.
As it was already approaching 19.30pm I was aware I was short of time.
I called and was fairly quickly connected with a young man who introduced himself as Siya and I discovered later he was working from SA.
He was brilliant, able to understand what I needed immediately and made what sometimes feels like an upward struggle completely straight forward and not at all complicated.
Bear in mind I have now been with you for a number of years and it isn’t always so crisp or professional.
I felt well informed, well understood and honestly valued.
Definitely a 5* advisor.
Please value him as much as he clearly values your (and his) clients.
Thank you B 🐝.
18 August 2026
They just did everything that I needed…
They just did everything that I needed and a very good price .
11 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.