Statefarm Reviews 1,136

They are always in a mood to help, they always have an answer to my question, and there very efficient. I am very pleased with my auto coverage. I recommend them to anyone looking for low rates.

Good insurance company, I got multiple cars through them now ...house insurance now .....BUT do not make a claim to them and it's a flat no BASED on someone opinion...my egress windows broke under all the rain water we been having and flooded my basement and they say nope can't pay the pros to come out and suck the basement dry, now I'm stuck with the drying out bill....I spent thousands of dollars insurancing my cars, property and get no help from state farm at all, NO SERVICES RENDERED BY INSURANCE.. Look at other reviews and see if this is a accruing problem with STATE FARM

I thought Statefarm was a reputable company and great insurance to have but from experience, I see they have declined. After years of being with Statefarm, I was told they would not renew my insurance because I used Roadside Assistance “4 times.” Mind you, this was for two different vehicles and were minor claims for a battery jump, safety lockout from vehicle feature and 1 tow. It seems as if they are in the business of collecting money. I have paid over $10,000 in premiums but because I used the roadside assistance 4 times, it’s too much of a risk? Why offer the service if you don’t want it to be used.

Communication is non-existent. In September of '25, I received my billing statement that said my auto-pay for my renter's insurance would be made on October 3rd. No biggie, right? Wrong. It wasn't until March 31st (when my entire apartment was under 3 inches of water) that I went to file a claim and learned that my policy was no longer active? No communication that it was being cancelled, or that the payment had been missed (if that was the case, I still don't know). I quickly reupped the policy and online it stated "Records show you were not covered the day of your incident. No worries though, your agent should still be able to help you!" Filed a claim and now the adjuster wants to accuse me of fraud? Tells me that he simply doesn't believe the story that I am telling, yet I can clearly show that I was given no other communication aside from the September message about my payment being processed on the October date. As soon as this is over I will be canceling my policy and going elsewhere.

I would give them a zero. We filed a claim had to fight with them to get approval then took 8 months for repair on basement. Then they turn around and drop my home owner policy. So I drop all my insurance with them . They can kma went with all state and got better and cheaper policy don't get involved with them there thieves

It took 13 days for them to contact me after having an accident with one of their insureds at fault. And I only spoke with them then because I looked up all the information and called them. Then they tell me that I've got 1 day to get my vehicle released from a tow yard because they only pay storage fees for 14 days. Really!?!?!?! The adjuster was rude and very unpleasant to work with. She would ask questions and then keep talking so that you couldn't answer the questions. I finally had to yell into the phone to get her to stop talking so I could answer her question and then she had the gall to tell me that she was going to hang up on me if I yelled at her. And I didn't yell any profanity. I just spoke loudly that I wanted to answer her question to me. She made statements to me about the claim and then just waited in silence assuming that I knew she wanted some response from me. Like: Ok I have you as _____. I'm sitting there in silence and finally she says, is that correct? Then she goes on to tell me that they won't pay for my granddaughter's medical bills even though my insurance company already told me that they are the insurer that pays the medical bills out of my PIP coverage. As she's droning on about all of this medical information I'm trying to tell her again that I know all of that and she just wouldn't stop talking. Overall it was a terrible experience and I'll fill in how it comes out with their ability to pay for my damages.

this company had become a scam i have been a customer for over 30 years and i had hail damage my first claim ever and wont cover it

I have been with State Farm for 15 years and have no absolutely no complaints about the agencies that serviced me through those years. In fact, they were/are all wonderful. My complaint is with the corporate office and their lack of respect for their customers. It may sound ridiculous, but why can't they spend a few cents, not dollars, to send out renewal cards instead of forcing their customers to print them? They used to send plastic cards, then the cards were sturdy cardstock, then they degraded the "cards" to paper. Now you have to print the cards yourself. Based on other reviews here about claims and such, this is minor. But maybe it's not. Maybe it's more about respect and customer service, which is definitely lacking from State Farm.

Michael Church Michigan. Garbage agent. Couldn't even explain how i don't meet the requirements of insurance. Was going to move my insurance from Farmers Insurance and add 2 or 3 more vehicles. This guy is a waste of time. Save yourself the trouble and find a real agent that works with you.

They would refuse to do their job, instead making me chase down other insurance companies, chase down police reports, and even once somehow prove to them my license wasn't suspended (I haven't had a ticket in 30 years!). Then, after I do all the work, they would call me to take credit and brag about everything they do for me. A waste of money. You'll end up paying and doing more than if you had no insurance.

State Farm has neglected to respond to my insurance agency for claim recovery from an incident that happen back in November 2025. I was driving for Lyft who insurance is State Farm when an arm length size semi tire hit the front of my vehicle while transporting a passenger. The tire tore the front end and front under body of my vehicle causing thousands of dollars worth of damage. I immediately reported this to my personal insurance who immediately responded and set things in place to have my car repaired. My insurance company reached out to State Farm who stated that I was not on the clock at the time of the accident when I was. I contacted Lyft to put in the claim with them. I have waited and waited for the claim to be settled and as of today it has not. State Farm has given me the run around and stated false statements when spoken to in reference to the claim. It seems that they are trying to find something so they can deny responsibility. They are very unprofessional and I would recommend that you not look their way for insurance… you will be very unhappy…

In my opinion state farm are thieves. I had bumper damage and fender damage to my Honda and they totaled it so i asked for my car back. I had to fight to get my car returned. I was told they would auction the car off. When i got my car back and repaired it they sent the title but held back the bill of sale. In my opinion they did this to be nasty because they handle claims like they every day so they knew the bill of sale was supposed to be with the title. Then they said they can’t email anything, maybe they will mail it to me in a week.😡 meanwhile we’re at the inspection office and have to leave. I haveservice with Geico

Only want to pay a 1/3 of what the repair costs because they want to use aftermket cheaper parts. I pay PREMIUMS not basics. I want the premium part put on there not basic parts. Also been on hold for over an hour with no answer... Very professional.

I WAS DRIVING FOR LYFT WHO IS COVERED UNDER STATE FARM. I WAS INVOLVED IN AN INCIDENT WHILE LYFT DRIVING A PASSENGER TO THEIR LOCATION. I MERGED ONTO A STATE ROAD HIGHWAY WHEN A ARM LENGTH TIRE FROM A SEMI TRUCK CRASHED INTO A FEW CARS IN FRONT OF ME AND THEN MY CAR. THE INCIDENT DESTROYED THE FRONT END AND FRONT UNDERBODY OF MY CAR CAUSING A FEW THOUSAND DOLLARS OF DAMAGE. I AM COVERED UNDER MY OWN PERSONAL INSURANCE THROUGH PROGRESSIVE INSURANCE WHO I IMMEDIATELY CONTACTED AND SUBMITTED THE CLAIM. PROGRESSIVE IMMEDIATELY CONTACTED ME FOR ESTIMATES, PICTURES OF DAMAGE AND THE AUTO SHOP THAT WOULD BE REPAIRING MY VEHICLE. PROGRESSIVE REACHED OUT TO STATE FARM FOR LIABILITY AND THEY DID NOT CONTACT PROGRESSIVE BACK. PROGRESSIVE ASKED THAT I REACH OUT TO STATE FARM WHO DIDNT CONTACT ME FOR OVER A MONTH. I SUBMITTED THE CLAIM TO STATE FARM WHO HAS YET TO CONTACT ME FOR REIMBURSMENT. THIS HAPPEN BACK IN NOVEMBER 2025 AND REPAIRS TO MY VEHICLE WAS COMPLETED IN DECEMBER 2025. I HAVE CONTACTED STATE FARM MULTIPLE TIMES TO CHECK THE STATUS OF THE CLAIM AND EACH TIME I AM GETTING A DIFFERENT STORY AS TO WHY THE CLAIM HAS NOT YET BEEN HANDLED. STATE FARM IS AVOIDING TAKING CARE OF THE CLAIM BUT HAS NO GROUNDS TO AVOID REIMBURSEMENT. I WOULD RECOMMEND NOT HAVING STATE FARM FOR ANY INSURANCE AT ALL. THEY ARE QUITE UNPROFESSIONAL AND HAS NO REGARDS FOR TAKING CARE OF THEIR CUSTOMERS.

State Farm is the WORST car insurance company I know. I was in a terrible accident where THEIR insured rear ended me and now State Farm won’t pay for my medical bill I incurred because I got a brain injury. I have an attorney trying to get them to pay but they are dragging this out for almost 2 years so far. 5 years ago my daughter was also hit by a driver who was insured by State Farm and they also dragged it out over 2 years! They make so much money charging their drivers but when it it time to pay out for their drivers accidents they are the WORST TO DEAL WITH! They are CROOKS!!

Awful claims process even if it isn’t your insurance. Good luck if you get into an accident with someone from state farm.

So let me tell you about Alicia at State Farm. First let me tell you what brought me to call. I wanted to cancel the insurance on my vehicle due to it being broken down. That was my MAIN objective. So after talking with her about canceling and getting something different, she not only gave me a better quote than what I have been paying. She was so sweet and helpful with such a positive and warm attitude and soothing voice! AND she saved me from doing something that would have hurt my insurance history. So as I said my main objective was to cancel insurance. So when it came time to cancel I asked if it was possible to do today. And she said yes but then recommended that I DO NOT cancel outright and to wait to just swap over the insurance when I got my new vehicle. As she explained to me that it would affect my insurance history and raise the price of any future policy’s I may have in the future. So when I say GO TO STATE FARM AND ASK FOR ALICIA.. YOU RUN TO STATE FARM AND ASK FIR ALICIA!!! She is truly a godsend and she returned my call with an absolute quickness. Top tier woman. And a top tier company!

Allison really kind and honest helpful to me my name is Angelita Warner I was talking to Allison about my insurance she really helped me a lot all the staff are really helpful and good to me I never had any problems too this company Ryan California he is honest man thank you guys you guys are amazing job

State Farm used to be great. But no longer. Just another insurance company now. Raising premiums and providing less.

Great experience working with State Farm would recommend!!