Startline Motor Finance Reviews 

Do not believe the positive reviews, these guys are absolute scams!!! Customer service? None existent, and the people you talk over the phone, are extremely incompetent, rude, and they have no clue how to deal with customers.

If you try to email them it will be ignored, if you try to call they wont even bother to give you any help or support as advertise on their website.

Time for companies like this to be taken further to Ombudsman Service...

Anyone out there dont believe positive reviews, this is definitely the worst company I had to deal with... awful awful people.

It was very quick but the charges were too high

Good customer service, Easily accessible site/system, Overall happy customer.

Fast and accommodating

Probably the worst customer service I’ve ever received. In the fact it’s non existent. My car had a catastrophic ECU failure 4 months after purchase. I raised a rejection complaint a few weeks later after being constantly fobbed off by the dealership. I have now been without a car for over 11 weeks. I am being told I have to keep paying for it and the deadline for the complaint is tomorrow. We are no further along today than we were on day one and I have heard from them ONCE to inform me they’d assigned a case handler. The ONLY other communication I have had is if I have chased/ called them. This has affected my job, which I need a car for, and the stress this has caused has affected my mental health considerably. All of which they are aware of. I will be reporting all parties to the Financial Ombudsman Service and Trading Standards tomorrow. Avoid. Judging by the reviews, they’re great, until something goes wrong.

Fast and friendly. Very efficient. Thanks v much

Good service

Everything was dealt with in very professional manner and the whole process was supper simple i can highly recommend this company too anyone.

So easy and simple process and a really quick turnaround. Provided me with the finance to get my perfect car

Everything was sorted in no time no waiting around

Quick easy and hassle free from start to finish with a very good rate considering my credit score so thank you starline

Very efficient

Great communication easy transaction very helpful with sorting arrangements for a car helping the best one to get! Very helpful with everything definitely recommend thank again.

Stress free finance , had no issues at all and was happy with the outcome really good , got my amazing bmw

Car rejection due to mechanical failures within 30 days. Startline communication has been hurrendous. I have emailed numerous times asking for updates or advice as I'm stuck in the middle. I've had to call and my case handler always seems to be on another call. I have explained the stress and anxiety this is causing me as well as the financial impact of not being able to use the vehicle, and just asked that my emails are acknowledged and the questions answered, but to no avail. It's rude and totally unprofessional and seems Startline don't want to act in a timely mannor and are very blazie about the whole situation. They won't deal with the dealer, will only deal with the broker, who they say have not responded and in the mean time both I and the dealer are playing a waiting game. Would not recommend their customer service is shocking.

The help and guidance given throughout the process was excellent

The process was fast and they were very helpful

This is the second time I have been with you for the last few years hand a great service from you

Very smoove in buying a car 🚗

Very fast and friendly service
Thank you