After having a lengthy, frustrating experience with AI customer service from Global Sports Brand last 2 months, I was very sceptical with online retailers when I needed to size up my purchase.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There was a quick response in despatching my order. I was informed when it had been despatched for delivery. In theory my order should have arrived the next day after despatch. Delivery by Evri too... See more
Company replied
I had a fault with the shoes that I purchased from SportShoes. I contacted them and was given a free return postage label the same day. Within a couple of hours of receiving the shoes, they had... See more
Company replied
I ordered a pair of shorts which arrived very quickly, however, I needed to change to a larger size and encountering a technical issue (my problem) spoke to Bess who was most helpful in guiding me.... See more
Company replied
Company details
Written by the company
SportsShoes.com, the UK's number 1 Run, Gym & Hike retailer. We specialise in footwear and apparel for beginner enthusiasts to elite level athletes. Our teams work tirelessly to make our customer experience better and better so people can choose the right shoes and apparel to achieve their fitness goals.
Contact info
SportsShoes.com, The Park, Jubilee Way, BD18 1QG, Bradford, United Kingdom
- +441274 530 530
- customerservice@sportsshoes.com
- www.sportsshoes.com
4.5
Excellent
108K reviews
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Extremely fast delivery and good…
Extremely fast delivery and good communication. Overall very happy customer.
29 June 2026
The sportsshoes site is so easy to…
The sportsshoes site is so easy to navigate around, I found my shoes easily, they were packaged well and very swift delivery.
I wear neutral trainers and there is a wide range to choose from.
30 June 2026
Exchanging items
I exchanged an item of clothing that was too small. The exchange process is via an online form that is easy to complete and customer services provided regular updates in terms of progress. I have been very impressed with SportsShoes customer service.
3 July 2026
Unprompted review
Swift, reliable customer service
After having a lengthy, frustrating experience with AI customer service from Global Sports Brand last 2 months, I was very sceptical with online retailers when I needed to size up my purchase.
SportsShoes.com restore my faith in customer service. Every time, all agents I dealt with, who delivered attentive, swift replies with friendly but very customer-focus manner. I got my exchange sorted within 4days (weekend in the middle as well! ) and very happy with my purchase.
Thank you very much for your kind help, Sidrah, Beth and Connor @SportsShoes.com 😊
1 July 2026
Easy online shopping
The ease of navigating the website, finding what I wanted and speed of delivery
30 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Absolutely rubbish
After waiting one week for my shoes I started getting worried, kept trying to use the tracking number provided but it was coming up with errors, I tried to contact them but wasn't able to pass the bot at first and the email address was a bust...finally somehow I managed to get in touch with one member of staff and was promised a claim for replacement after an investigation will be completed. I m waiting to see what's going to happen now. Either I was very unlucky, either they need to amend their courier and I ll give it the benefit of the doubt. I ll come back and edit if I got my shoes or not although at this point the whole experience left me with a bad taste
29 June 2026
Reply from SportsShoes.com
Good morning,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand how frustrating it must have been not receiving your order as expected.
We would like to reassure you that we have not received any emails from you regarding this matter. Our customer service email address is customerservice@sportsshoes.com, and we also offer several other ways to get in touch with our team, all of which can be found via our Contact Us page: https://support.sportsshoes.com/hc/en-gb/categories/4403004944146-Contact-Us.
From your review, we understand that you have since been able to speak with a member of our team and that a courier investigation has been raised. These investigations are a standard part of the process when a parcel appears to have gone missing, and once the investigation is complete, we will contact you with the outcome and the appropriate resolution.
We appreciate your patience while this is being looked into and sincerely apologise for the inconvenience this situation has caused. We hope we can resolve this for you as quickly as possible and restore your confidence in shopping with us.
The SportsShoes.com Team.
Speedy and efficient as always
Quick, efficient, good value, product in great condition, good communication.
30 June 2026
Great service! Very professional!
Although it quite a long time to receive the parcel, all the process went very well, and I'm very satisfief with the shoes I bought.
Keep up the great job, guys!
I truly recommend it.
28 April 2026
Reply from SportsShoes.com
Good morning,
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that, despite the longer delivery time, the ordering process went smoothly and that you're very happy with your new shoes. Your recommendation means a great deal to us, and we're pleased we could provide you with a positive shopping experience.
Thank you again for your kind words and support. We hope you enjoy your new shoes, and we look forward to welcoming you back to SportsShoes.com in the future.
The SportsShoes.com Team.
Great experience
Great experience. Was in contact with Angela who was fantastic.
3 July 2026
Unprompted review
Have used sportshoes a few times always…
Have used sportshoes a few times always been quite happy and found their delivery to be quite quick. However, recently had bad experience, they knowingly sell stock that is sized incorrectly or has defaults but deny it. Then offer that you can return the item but still have to pay £4.50 when it’s faulty in the first place? It makes no sense. Would hesitate to use or recommend again
19 June 2026
Unprompted review
Reply from SportsShoes.com
Good afternoon,
Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your recent experience.
We carefully reviewed the information you provided, including the photographs of the item you received. Based on this assessment, we were able to confirm that the product supplied matches the manufacturer's stated sizing, and we did not identify a fault or manufacturing defect.
As the item was found to be as described, the return is treated as a standard return in line with our Returns Policy, which is why the return postage cost applies.
We appreciate that this was not the outcome you were hoping for, and we understand your frustration. Customer feedback is important to us, and we are sorry that your experience has left you feeling unable to recommend us.
The SportsShoes.com Team.
Perfect everyday running shoe
Speedy delivery and great offer on latest season Hoka Bondi 9. Really comfy and perfect for springing along pavements and in parks. Looking forward to logging lots of miles in them!
30 June 2026
Great Service
Great Service! Ordered shoes on Wednesday and they arrived Friday morning. Well done Sports Shoes.com!
30 June 2026
Fantastic customer service experience
Fantastic customer service experience. Sidra was great in resolving my query quickly and efficiently. Thanks!
3 July 2026
Unprompted review
Reply from SportsShoes.com
We're so glad to hear that our team member was great in resolving your query quickly and efficiently. We appreciate you taking the time to share your positive experience!
The customer service was fantastic
The customer service was fantastic, my first order was not delivered by the evri logistics without any reason and customer service notified me that they noticed my order has not been delivered as expected and requested if I was happy to resend another order and I replied,another order was resend and I received it within 3 working days. Though same delivery service.
Overall the customer service are excellent.
30 June 2026
Reply from SportsShoes.com
We're delighted to hear that our customer service team was able to assist you effectively when your initial order wasn't delivered. It's great to know we could promptly arrange a reshipment that arrived quickly. Thank you for your kind words!
Reply from SportsShoes.com
We're so pleased you valued our great price and quick delivery! We appreciate your positive feedback.
All good great range.Quick delivery.
28 June 2026
Reply from SportsShoes.com
We appreciate your positive feedback! We are delighted to hear that you enjoyed our great range and quick delivery.
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