Had an unfortunate experience of buying faulty Leki poles which I needed to return. The customer experience through this frustrating time genuinely made me think alot of the sports shoes brand. I've b... See more
Company replied
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Review summary
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Ordered some Saucony trail shoes which came up much smaller than anticipated. Used their ZigZag returns via Evri for an exchange (£4.50). Shoes got misplaced by the courier, but after the 7 working da... See more
Company replied
Great website. Loads of great products, something to suit everyone. My purchase of Hoka Cliftons is fab. Lovely product. Fits well & so comfortable. Purchase was easy & delivery very quick & e... See more
Company replied
My recently purchased walking boots leaked after only a few weeks. Customer services were easy to contact by phone, and Abi dealt with the returns process rapidly and efficiently – a replacement pair... See more
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Company details
Written by the company
SportsShoes.com, the UK's number 1 Run, Gym & Hike retailer. We specialise in footwear and apparel for beginner enthusiasts to elite level athletes. Our teams work tirelessly to make our customer experience better and better so people can choose the right shoes and apparel to achieve their fitness goals.
Contact info
SportsShoes.com, The Park, Jubilee Way, BD18 1QG, Bradford, United Kingdom
- +441274 530 530
- customerservice@sportsshoes.com
- www.sportsshoes.com
4.5
Excellent
108K reviews
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Paid for faster shipping
Paid for faster shipping. Haven't had any communication on progress of my delivery and it's a day over already.
29 June 2026
Reply from SportsShoes.com
Good afternoon,
We are very sorry to hear about your disappointment. Having checked your order, we can confirm that your parcel was delivered to your selected parcel shop on 30thJune, which was within the expected express delivery timeframe and on the next working day after dispatch. The parcel has been available for collection since that date, and I can see that it has now been collected.
If you are experiencing any difficulties with your parcel, we would be happy to help. Please feel free to reach out to our customer service team at customerservice@sportsshoes.com or by calling 01274 530530 and they will be happy to assist with any issues you may have.
For future reference, we kindly ask customers to contact us directly if they experience any delivery issues before posting a review. Our customer service team is always happy to help and will do everything possible to resolve any problems quickly and efficiently.
Kind regards,
Kasia
Easy to use website and quick delivery
Easy to use website. Items received in good time and as expected
30 June 2026
Reply from SportsShoes.com
We're so pleased you found our website easy to use and that your items arrived promptly and as expected. Thank you for your kind words!
Great product at a very good price and…
Great product at a very good price and delivered quickly
29 June 2026
Reply from SportsShoes.com
We're so pleased you valued our product, pricing, and quick delivery! We appreciate your positive feedback.
Reply from SportsShoes.com
We're so glad you appreciated our quality products, value, and fast delivery! We truly value your positive feedback.
The correct shoes arrived in a timely…
The correct shoes arrived in a timely fashion, reasonably priced too.
12 June 2026
Reply from SportsShoes.com
We're so pleased your shoes arrived in a timely fashion and were reasonably priced. Thank you for your kind words!
Need running shoes fast, heres the place
Search engine for shoe selection was clear and easy to navigate. Payment was also a doodle. Delivery was almost as fast as the running shoes I chose so keep it up.
29 June 2026
Reply from SportsShoes.com
We're so happy to hear you found our shoe selection easy to navigate and payment a breeze! We appreciate your kind words about our fast delivery.
Reply from SportsShoes.com
We're delighted you valued our quick service, fair pricing, and efficient delivery! We appreciate your positive feedback.
Highly Recomended
Good price.
Easy to follow website, Communication 1st class, delivered next day, outstanding!!
Would definitely recommend!
30 June 2026
Reply from SportsShoes.com
We're so glad you found our website easy to use and our communication first-class! We appreciate your kind words about our quick delivery and outstanding service.
Cheapest by far
Cheapest by far. Great product, super fast delivery, great communication from seller.
30 June 2026
Reply from SportsShoes.com
We're so pleased you found our product great, our prices unbeatable, and our delivery super fast. Thank you for your wonderful feedback!
Great prices for juniors running shoes
Great prices for juniors running shoes, plus wide selection and speedy delivery. Oh, and easy to use app!
29 June 2026
Reply from SportsShoes.com
We're so pleased you found great prices and a wide selection for junior running shoes, along with speedy delivery and an easy-to-use app! Thank you for your wonderful feedback.
Reply from SportsShoes.com
We're so pleased your transaction was great and that your order arrived securely packed and on time! Thank you for sharing your positive experience.
Excellent Service
Competitive pricing, delivery was super quick via Evri, received item the following day after ordering! Have used this company numerous times now and have never been disappointed with the service.
30 June 2026
Reply from SportsShoes.com
We're so pleased to hear you appreciate our competitive pricing and quick delivery! It's wonderful to know you've consistently had positive experiences with our service.
Reply from SportsShoes.com
We appreciate your positive feedback! We are so pleased that you were happy with the good price and prompt delivery of your order.
Superb choice of shoes
Superb choice of shoes, excellent service every time. And delivery was very quick.
29 June 2026
Reply from SportsShoes.com
We're so pleased you enjoyed our superb choice of shoes, excellent service, and very quick delivery! Thank you for your wonderful feedback.
Reply from SportsShoes.com
We're so glad you think our shoes are great! We hope they help you have fantastic training sessions.
Great service and pricing
30 June 2026
Reply from SportsShoes.com
We appreciate your positive feedback; we are delighted you valued our great service and pricing!
Reply from SportsShoes.com
We're so pleased to hear that you found our prices excellent and that you received great service. Thank you for your kind words.
Reply from SportsShoes.com
We're so happy to hear you're enjoying your new Altra shoes and appreciate your kind words about our delivery and pricing!
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