Had an unfortunate experience of buying faulty Leki poles which I needed to return. The customer experience through this frustrating time genuinely made me think alot of the sports shoes brand. I've b... See more
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Review summary
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Ordered some Saucony trail shoes which came up much smaller than anticipated. Used their ZigZag returns via Evri for an exchange (£4.50). Shoes got misplaced by the courier, but after the 7 working da... See more
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Great website. Loads of great products, something to suit everyone. My purchase of Hoka Cliftons is fab. Lovely product. Fits well & so comfortable. Purchase was easy & delivery very quick & e... See more
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My recently purchased walking boots leaked after only a few weeks. Customer services were easy to contact by phone, and Abi dealt with the returns process rapidly and efficiently – a replacement pair... See more
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Company details
Written by the company
SportsShoes.com, the UK's number 1 Run, Gym & Hike retailer. We specialise in footwear and apparel for beginner enthusiasts to elite level athletes. Our teams work tirelessly to make our customer experience better and better so people can choose the right shoes and apparel to achieve their fitness goals.
Contact info
SportsShoes.com, The Park, Jubilee Way, BD18 1QG, Bradford, United Kingdom
- +441274 530 530
- customerservice@sportsshoes.com
- www.sportsshoes.com
4.5
Excellent
108K reviews
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Return rates far to high
Ordered from Germany. Needed to send back as shoes did not fit. I was forced to use the company provider for return. There the postal rate has been 16€ instead of usual 7 € with DHL to Ratingen in Germany.
That makes it to risky for me to order shoes at SportsShoes again. Sorry for that.
13 June 2026
Reply from SportsShoes.com
Good afternoon, Neukunde,
Thank you for sharing your thoughts. I truly regret to learn that our return costs have left you feeling disappointed. We understand that return fees can influence your purchasing decision. While we do not provide free returns, we aim to offer you the flexibility to select your own carrier for returns if you prefer not to use our return portal. This strategy helps us maintain competitive pricing, as we do not inflate our prices to cover return costs. Additionally, the return charge includes insurance, ensuring that if anything goes wrong, we can assist you. We believe in being fully transparent, and all this information, including the customer's responsibility for return costs, is readily available on our website prior to placing an order. We apologise for any disappointment this may cause; however, if you compare with most of our competitors, you'll find that many do not offer free returns either.
Kind regards,
Kasia
Easy order system and prompt delivery.
30 June 2026
Reply from SportsShoes.com
We appreciate your positive feedback! We are pleased to know that your ordering experience was easy and your delivery was prompt.
Reply from SportsShoes.com
We appreciate your positive feedback! We are delighted you valued our products and service.
another great shopping Experience
I'm a regular customer, usually shoes...another exceptional shopping experience, this time replacing worn out shorts..
Quick delivery as always.
30 June 2026
Reply from SportsShoes.com
We're so pleased to hear you had another exceptional shopping experience with us, especially as a regular customer! We appreciate your kind words about our quick delivery.
Speedy delivery of a great product!
1 July 2026
Reply from SportsShoes.com
We appreciate your positive feedback! We are delighted you valued our prompt delivery and product.
Reply from SportsShoes.com
We appreciate your positive feedback!
I needed to change the shoes and they…
I needed to change the shoes and they were very helpful.
27 June 2026
Reply from SportsShoes.com
We're so glad we could be helpful when you needed to change your shoes! We appreciate you sharing your positive experience with us.
Reply from SportsShoes.com
We're so happy to hear that your purchase met your expectations and that you're pleased with it! Thank you for your wonderful feedback.
Huge selection of brands
Huge selection of brands, styles and sizes. Great prices and prompt delivery, what's not to like?
1 July 2026
Reply from SportsShoes.com
We're so pleased you valued our huge selection of brands, styles, and sizes, along with our great prices and prompt delivery! Thank you for your positive feedback.
Reply from SportsShoes.com
We're so pleased to hear that you experienced quick and efficient service from the moment you ordered to when your delivery arrived. Thank you for your positive feedback!
Disappointed with product and returns experience
Disappointing experience. I purchased a waterproof running jacket. For the price the product is poor quality. To make matters worse, they only offer one return option, and you have to pay for it yourself, no matter what the issue is —and it is incredibly expensive. I won't be shopping here again.
9 June 2026
Reply from SportsShoes.com
Good afternoon, Niall,
Thank you for taking the time to share your feedback, and we’re sorry to hear that our returns process didn’t meet your expectations. We completely understand how challenging online sizing can be, especially with footwear, and we appreciate the opportunity to clarify how our exchange policy works. From what we can see on your order, the issue was with the size, not the product quality, as this was exchanged for a smaller size. If there are ever issues with the product itself, we kindly ask customers to reach out to our customer service team in order for us to investigate, as we want to make sure that our customers receive a good quality product each time they shop with us.
We do offer free exchanges, which means that when an exchange is requested, the replacement item is sent out with free postage. However, as stated on our website, the cost of returning the original item is chargeable unless the product is found to be faulty. This return charge covers the carrier fee for sending the item back to us as well as insurance so that we are able to assist in case of any issues.
We genuinely aim to be transparent about these costs while keeping our overall pricing as competitive as possible. That said, we’re sorry that the policy wasn’t what you were hoping for and that it affected your experience with us.
Your feedback is important and will be shared with the relevant teams as we continuously review our services. If you’d like us to look into your order in more detail or assist further, please feel free to reach out to our customer service team—we’re here to help.
Thank you again for your review.
Kind regards,
Kasia
Reply from SportsShoes.com
Good afternoon, George,
Thank you for your feedback. I am truly sorry to hear that your order has not arrived yet - please accept our apologies. Whilst our couriers generally do have a high success delivery rate, we do appreciate that sometimes things can go wrong and understand the frustration. Do not worry, however, as I have passed your details to our delivery support team, who will be in touch with you shortly to have this resolved.
Please remember that our team is always ready to help, and you can always contact us directly before the review is posted regarding any issues with your delivery via live chat, by email at customerservice@sportsshoes.com, or by calling 01274 530 530. We truly appreciate your patience as we navigate through this process, and please rest assured, we will make this right!
Kind regards,
Kasia
Easy Exchange Process
Exchange process was quick and easy, replacement product arrived in a few days. Particular thanks to Shabana who kept me informed of what was happening during the return process.
1 July 2026
Reply from SportsShoes.com
We're so pleased to hear that your exchange process was quick and easy, and that your replacement product arrived promptly. We're especially glad that our team member kept you well-informed throughout the return.
Does what it says on the tin!
Really easy to use site, quick delivery and the product is exactly as advertised and expected.
30 June 2026
Reply from SportsShoes.com
We're so pleased you found our site easy to use, and that you valued our quick delivery. We're glad the product was exactly as advertised and expected!
Quality goods well priced and delivered…
Quality goods well priced and delivered on time securely
1 July 2026
Reply from SportsShoes.com
We're so pleased you valued our quality goods, pricing, and secure, on-time delivery! We appreciate your positive feedback.
Reply from SportsShoes.com
We're delighted to hear that you found a great selection and price on your NB running shoes. Thank you for your positive feedback!
Super quick delivery
Super quick delivery, even to the far north of Scotland. Extensive selection and good prices.
30 June 2026
Reply from SportsShoes.com
We're so pleased you valued our quick delivery, even to the far north of Scotland! We're also glad you appreciated our extensive selection and good prices.
Reply from SportsShoes.com
We appreciate your positive feedback and are so glad you enjoyed our service!
Shame about the retailer’s delivery service
Edit: As a result of my comments below about the poor service from Evri, SportsShoes.com have kindly refunded the delivery charge. Thank you for this gesture of goodwill.
Great service and price from SportsShoes.com, however their chosen delivery company let them down. Why companies chose to use Evri, I don’t know. I received an email on Tuesday to say my item was out for delivery & I just knew it wouldn’t arrive that day. Evri always say they have attempted delivery and it is a bare-faced lie as the delivery address is a business address! So, as always with Evri, no attempt was actually made at all and then 2 days later the item was finally delivered but no email or text was sent to advise this, so I didn’t realise until today (Friday) when I checked the status.
Knowing that SportShoes use Evri will make me think carefully about ordering from them again which is a shame because I am actually really happy with my purchase and the price I paid.
3 July 2026
Reply from SportsShoes.com
Good afternoon, MJB!
Thank you for taking the time to share your feedback, and we’re very sorry to hear about the delays you experienced with your delivery. We completely understand how disappointing it is when an order takes longer than expected, especially when you’ve paid for postage.
We’d really like to make this right for you. A personal email has been sent to discuss this further and to see what we can do to help.
We are continually working with our delivery partners to improve reliability and reduce delays, and your feedback helps us highlight where improvements are needed. If you've experienced issues with Evri deliveries in your area previously, please note that we also offer deliveries via Royal Mail. If you would like to request the carrier change, please get in touch with our customer service team right after you've placed your order either via live chat or by calling 01274 530 530, Monday-Friday, between 9AM - 5PM and they'll be able to swap this for you at no extra cost.
Thank you again for your feedback, and we hope we can restore your confidence in shopping with us.
Kind regards,
Kasia
Reply from SportsShoes.com
We're so pleased to hear that the product met your expectations and arrived quickly! Thank you for your positive feedback.
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