Split The Bills Reviews 

3,662
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their helpfulness, kindness, and understanding approach when resolving queries. Many reviewers highlight the exceptional customer service, noting quick responses and efficient resolution of issues. The overall service is often described as reliable and easy to use, with many appreciating the clear explanations provided. However, some customers also noted concerns regarding payment processing. These reviewers experienced issues such as receiving letters for unpaid bills despite making payments, or being charged unexpectedly. Additionally, a few people mentioned difficulties with unresolved billing disputes and a lack of communication on these matters.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their efficiency, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and efficiency... See more

Response time

Customers generally report positive experiences with response times, highlighting quick and efficient... See more

Service

Customers consistently note positive experiences with service, often describing it as amazing, reliable, and... See more

Payment

People report ambiguous experiences with payment, with some customers facing ongoing billing issues,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had some issues with suppliers sending us the bills by mistake and split the bills was very quick to get in contact with them to straighten things out. Spoke with a lovely staff member called Louisa w... See more

Company replied

Rated 5 out of 5 stars

The customer service is amazing, as this is made for students they provide a lot of support for mostly first time bill payers and make the whole thing super easy. There was no hidden fees or extra cos... See more

Company replied

Rated 5 out of 5 stars

Had some problems with setting up gas within our home. Customer service was much better than I expected. Anisa was a big help in getting our gas up and running and made sure that we was all settled wi... See more

Company replied

Rated 5 out of 5 stars

Being polite and understanding the question to give the apt answer. Not justing listening but also giving the idea to help. I have contacted them more than 5 times these things never changed good work... See more

Company replied


Company details

  1. Housing Utility Company

About Split The Bills

Written by the company

We take away the nightmare of managing bills for students, professionals, landlords and letting agents, alike. Get a quote now

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(3,662)

136 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

Very helpful, if struggling the route i would recommend would always be to call for support.

6 March 2026
Unprompted review
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Reply from Split The Bills

We appreciate you sharing the 5-star review!

Rated 5 out of 5 stars

Had an issue with an overpayment

Had an issue with an overpayment, didn’t really want to chase things up, thankfully Clare was really helpful over the phone, raised the ticket immediately and helped process my refund within the hour. Brilliant customer service and a real gem to chat to over the phone.

5 March 2026
Unprompted review
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Reply from Split The Bills

Thanks for taking the time to share this feedback 🧡

Rated 1 out of 5 stars

SO BAD charged double in one month 0 stars

Such bad communication! This is marketed at Uni students but I would not recommend! I paid my bills on Monday for this month. I then received an email informing me they were going to charge me again for another whole month in 3 days because they missed a payment??NO warning at all. As a uni student I cannot afford this and did not plan this as part of my budget. SO SO STRESSFUL sent an email on Monday and have not received any help or advice.

2 March 2026
Unprompted review
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Reply from Split The Bills

Hi Jen, we requested further details from you so our team are able to reach out and assist you with this. We are sorry to hear of the issues that you are having, however, as you haven't supplied any further details we are unable to resolve this for you. Nevertheless, please feel free to get in touch with us on customersupport@splitthebills.co.uk, where our team will be more than happy to help.

Rated 1 out of 5 stars

you are still sending me quotes that…

you are still sending me quotes that are not mine after you said you would remove my number from your system

4 March 2026
Unprompted review
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Reply from Split The Bills

Hi Paul, we've confirmed your number has been removed from our systems so you shouldn't receive any further communications from us.

Rated 5 out of 5 stars

Louisa at Split the Bills went out of…

Louisa at Split the Bills went out of her way to sort the problems out that I was experiencing. She listened to me and handled the whole situation perfectly, quickly and efficiently.
Its such a relief to have this resolved. Thank you so much Louisa.

2 March 2026
Unprompted review
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Reply from Split The Bills

Thanks for the 5-star feedback 😊

Rated 5 out of 5 stars

Louisa was so lovely and sorted my…

Louisa was so lovely and sorted my issue straight away - such a nice experience compared to some that I have had before! Thank you!

26 February 2026
Unprompted review
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Reply from Split The Bills

We appreciate you taking the time to leave us such great feedback Sophie 🧡

Rated 5 out of 5 stars

Quick and supportive responses!

The team is always so quick to support me with my queries!
Peter has handled my queries twice and his responses have been quick, informative and supportive.
I really appreciate the support from the split the bills customer service team!

19 February 2026
Unprompted review
Split The Bills logo

Reply from Split The Bills

We appreciate you sharing the 5-star review!

Rated 5 out of 5 stars

Great job and speed of replies

Great job and speed of replies.

Pete Senior, Customer Support Advisor, was very speedy and resolved the issues within 7 - 10 minutes between responses. Made my life and day smoother.

18 February 2026
Unprompted review
Split The Bills logo

Reply from Split The Bills

Thanks for the 5-star feedback 😊

Rated 5 out of 5 stars

Spoke to Mike this morning regarding a…

Spoke to Mike this morning regarding a payment issue I was having - was reassured and given a thorough process to follow. Had a very pleasant experience! :)

3 February 2026
Unprompted review
Split The Bills logo

Reply from Split The Bills

We appreciate you sharing the 5-star review!

Rated 5 out of 5 stars

Pete was very attentive and…

Pete was very attentive and understanding when I explained to him my problem and was able to give me a clear solution that I had been worrying about!

20 January 2026
Unprompted review
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Reply from Split The Bills

It’s great to know that your issue was solved! Thank you for the 5-star rating ✨

Rated 5 out of 5 stars

Being polite and understanding the…

Being polite and understanding the question to give the apt answer. Not justing listening but also giving the idea to help. I have contacted them more than 5 times these things never changed good work from split the bills.

19 January 2026
Unprompted review
Split The Bills logo

Reply from Split The Bills

Thank you for the 5-star rating🧡

Rated 5 out of 5 stars

Lyndsay was very kind and helpful

Lyndsay was very kind and helpful. She emailed me promptly following the call with further information on how to proceed with the bills we received!

15 January 2026
Unprompted review
Split The Bills logo

Reply from Split The Bills

We’re thrilled to hear you received the support you needed promptly! ✨

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