SpiceJet Reviews 236

I was to use credit shell while making making which was not retrieving. So I took help of spicejet c.s to book ticket and retrieve credit shell. He did but booked wrong ticket, regular saver instead of flexi saver. I asked if its flexi and I can change date without fee, he told yes one time I can. On complaining, the c.s reviewed recording and said you told only flexi and not flexi saver. This is not the right way to deal with customers. What does then flexi mean? Where does flexi word come in regular saver? How he confirmed I can change date one Time? They are not concerned. My PNR KD7LXJ.

Over the years (I'm 66) I have travelled to many countries on many different airlines but never have I had such a terrible experience as I had with spice jet. I made a mistake with dates and contacted the airline within 24 hrs to rearrange the flight as it says in their terms and conditions to avoid charges.Not only were the staff unhelpful, it would appear there was difficulty in conversing, I couldn't understand the operative, even after an hour. A friend was listening to the conversation and he was as confused as i was. She clearly didn't want me to speak to a supervisor saying she will only tell you what I am telling you, really? She was right the supervisor wasn't in the least bit interested in what I had to say and as a result not only did I loose the flight but I also ended 3000rps worse off (fees etc). When i asked them to send me a copy of the refund I was told to contact travel agent, I booked direct on their terrible un user friendly Web site. Terrible service would never recommend.

These guys are a bunch of scammers, I booked a return flight with family (PNR P4SCNB ), which Spicejet cancelled.

I've been chasing them for months and still haven't received a single penny as a refund.

I booked my flight through the SpiceJet website and the funds were deducted, but the booking was not confirmed. I immediately emailed them the problem and received no response. I had to then call them and told me to send an email and to rebook another flight. I had no choice but to rebook at a higher cost and pay again.

It has been 45 days and I'm still waiting for the refund on the amount that was deducted from the original booking. Terrible terrible customer service.

I have booked end of last year and beginning of this year 4 domestic flights. All 4 flights have been cancelled after some weeks or rescheduled for more than 12 hrs, One flight was rescheduledc for 1,5 days, and they have not even informed me. Just by luck I have checked on the webpage and have found that they have- under the same PNR- rescheduled the flight by 1,5 days. I have even not been informed abt this major change, and was then not able to change it on their webpage.I still have not received the money for all those flights, and this after weeks. This is a no go.

Do not book through this company, it is a scam. I paid £750 for 5 tickets from Mumbai to Goa. They took the money out of my bank account but when I got to the airport, they said the tickets had not been issued. It has been 2 months, multiple emails and phonecalls but they have not returned my money. You are paying money for nothing.

Who faced the same issue, read my message.
I spent 4 months talking to spicejet, but they didn’t do anything.
At the same time I raised transaction cancellation via my bank support. They made some another request to visa and after a few months bank returned me the money spicejet took. I don’t know how it worked out for me, but my advice to you is to raise the request via your bank, spicejet is just scam who steals money

4 tickets booked in Spicejet. 1 was delayed and 3 were revised by Spicejet.
They don't give compensation, they don't give accommodation. One was revised by 22.5 hours. One was delayed by 6 hours. They don't care about giving anything in compensation or accommodation. The email they give to write your problem is a non-working email that gives you an automated response and nothing more than that.

Worst Experience ever

Scam company!
I’m travelling from several months and 40 days ago I arrived in India. After one month on mainland and the last week spent on Andamans Islands,I had a flight from Port Blair to Kolkata and a connection flight from Kolkata to Bangkok.
Once arrived in Port Blair Airport, the employees told me that, not having an immigration office there, I had to take my backpack in Kolkata and check-in again.
Fine.

Arrived in Kolkata and collected my bag at 13.45, I move to SpiceJet desk for the Check-in the flight for Bangkok (SG43) scheduled for h15.45

After a long wait in queue, the guy at the desk communicate me that if I would enter in Thailand, I should need to have and show them the Hotel reservation, Health insurance statement and a confirmed flight out of Thailand in one month.
I was pretty sure that having an Italian Passport, I didn’t need a VISA for Thailand (up to 45 days) and I tried to explain this to the desk-employee.
His answer was just:
‘even for Italians is mandatory!’
I asked him several times if he was sure, but he was inamovable.

So I said ‘ok let’s check-me in and if I’ll need, I’ll buy a flight ticket at the Visa-office in Bangkok’
No way, the clerk didn’t want to let me get the flight without the required documents.

At 14.45, with the plane leaving soon, I found my self in the senseless situation to buy an useless flight from Bangkok to Vientiane (that I would never use as I will continue my travel by land to Laos and then to Vietnam) just in order to take my plane for Bangkok!

A few hours ago I arrived in Suvarnabhumi Airport and at the Passport control gate, the girl simply told me ‘No Sir, you don’t need anything. As per Italians citizens, you’ve 45-days visa free’ …

After lot of emails, they cotinuento apologize for the delay of the flight….. no refund, no communication from management even in Cc. embarrassing non-management of the problem and indeed, general ignorance, beyond stupidity
Just a scam company, avoid that

They charged our card but no ticket. No PNR number and they say the payment is in gateway. Customer service refuses to pass call to senior members.

Beware, international travellers!
There is no reliable way to contact this airline from outside India. Despite repeated emails, there was no response from the company for a month! I had to then warn about raising a complaint. They also did not refund the money to the original payment system but rather kept it in their website account.
It was very stressful experience, would never use this airline again.

Hello Team, SG-8472 flight got canceled and I initiated the refund through the SpiceJet website on 5-Dec-22. Till today 46,470/- the amount is not yet returned.
Whenever I called to customer support helpline and via mail communication, they confirmed that the refund was initiated on 5-Dec-22, but they are not ready to share the transaction reference number as well.
Before booking a flight, please take the correct decision.

PFB mail communication from SpiceJet.
------------------------------------------------------------
On Fri, Dec 16, 2022 at 10:02 AM Custrelations custrelationsspicejet.com wrote:
Dear Mr. Kulkarni,
PNR No. : TGXXX
Greetings from SpiceJet!
This is with reference to your request for a fund of booking amount above-mentioned PNR.
We would like to inform you that the refund of 46,470 INR has been initiated towards the same card dated 05th December 2022.
The amount shall reflect within 20 working days from the date of reversal. Your patience in this regard is highly appreciated.
In case of any further assistance please feel free to contact us.

Thanks & Regards!
Pankaj Choudhary
Customer Experience, SpiceJet Ltd
320| Udyog Vihar | Phase IV | Gurgaon-122016| India
E-mail: custrelationsspicejet.com
------------------------------------------------------------
On Sat, Dec 24, 2022 at 9:38 PM nodal officer nodalofficerspicejet.com wrote:
Dear Mr. Kulkarni,
PNR .: TGUQNN
Greetings from SpiceJet!

Thank you for getting in touch with us.

We apologize for the inconvenience caused due to the cancelation of flight SG 8472 from Belagavi-Delhi dated February 6, 2023.
Please note that the above flight was canceled in the air transport sector due to operational reasons and regulatory directions. They accordingly form a part of its terms of carriage. On this particular day, the flight got canceled due to a schedule change. We would like to inform you that we have already processed a refund of INR 46,470/- towards the original source of payment dated 05 Dec 2022 from our end. The refund shall reflect within 10 business days not 20 business days.

Note: The business days do not include government holidays, bank holidays, 2nd and 4th Saturdays, and all Sundays.

We request you please contact your issuing bank for any refund-related queries. Your patience in this regard is highly appreciated.
In case of any further assistance please feel free to contact us.

Thanks & Regards,
Sanjeev Gupta
From The Office Of Nodal Officer, SpiceJet Ltd
321| Udyog Vihar | Phase IV | Gurgaon-122016| India
@flyspicejet
------------------------------------------------------------
On Tue, Dec 27, 2022 at 11:49 AM Custrelations custrelationsspicejet.com wrote:
Dear Mr. Kulkarni,
PNR No. : TGUQNN
Greetings from SpiceJet!
This is with reference to your request for a refund of booking amount for the above mentioned PNR.
We would like to inform you that the refund of 46,470 INR has already been initiated towards HC mode dated 05th December 2022. The amount shall reflect within 15 working days from the date of reversal. Your patience in this regard is highly appreciated.
In case of any further assistance please feel free to contact us.
Thanks & Regards
Anjali Verma

We booked and paid for seats but on PNR it did not show although had a receipt for it. Not worth buying prefer seat and meal as useless they allocate at the counter
Still waiting no response for 14 days.

Gave 1 star
Only because don't have any below option.They behave as if they are professional,however in reality they are biggest cheat.It's high time we should have boycott spicejet airline at utmost priority.On daily basis there are numerous occasion of customer complaint with regard to weight at check-in and cabin baggage. The people at reception are highly impolite and unprofessional finding ways to trouble customer

Of today's flights from Goa. 4 delayed and one cancelled. No more words needed. Btw the indigo flights are on time.

Bloody stupid airline in my entire life ever
Bloody always changing time and always delaying it
Stupist airline ever in my life
I hate this airline I hate it
I hate it
I hate it

This company can never improve. Despite such bad reviews over months, they are the same. Unbelievable delays. I have vowed never to travel by this horrendous airline.

It’s high time the owner should sit with a bowl in hand in the street .They would delay flight for 10 hours they would not provide any accommodation facility and even meal and other stuff .

Booked the tickets for 2 passengers in August to fly in December (Dubai to Mangalore) in order to get cheap fares..

Airline cancelled the tickets November end with no option of reschedule.

Now I booked expensive tickets as we are nearing the travel dates through Indigo.
Further, it's been almost the month and have not received a refund.

Never ever going to use Spice Jet.