SpiceJet Reviews 238

Flight delayed by 11 hours with 3 different departure times given. No alternative available. Manager I spoke to rude and unhelpful, just told me to try to book on another airline. This airline is ruining the reputation of manohar airport and airlines in India in general. The airport and all relevant authorities should look into this airline and preferably revoke its licence to operate

you have no option to give less than one star so i have given that, though they don't deserve even this. I have booked flight for DEL-PUNE Sector for my official visit. The flight started delaying initially from 9:50am to 3PM then 4:15 pm, then 4:45PM and last known time was 5:20PM. So a total delay of 7hrs 30 minutes . All i could get an assurance of refund in i want to, and nothing else . They dont have any option to book me into another flight as i have categorically mentioned them that i was on official tour and i have a connecting conveyance to take for further travel of 7 hours.one delay had effected the entire plan and wastage of one full day and lifetime of harassment.
Now after going this, i think this is normal for the SPICEJET THUGS.
So anyone could tell me if i could take this to some platform to seek compensation.

SpiceJet is the worst airline in the world. My last 5 spicejet experiences. 1 flight cancellation, 1 airport change, 3 flights depart delayed twice to thrice.

SpiceJet interior experience is worst, their on-ground services are pathetic. Their customer service is unresponsive. Their timeliness is the worst. Please avoid this worst service provider if possible.

Outside of India, booking a flight online?...DON'T USE SPICEJET! Received a confirmation number but no email (luckily I took a screenshot). Money was taken from my account.
I followed up and they said the flight order had not gone through and I would receive a refund.
1 month later and after chasing 4 times still no refund.
So no refund and no flights. DO NOT BOOK WITH THIS COMPANY.. FRAUDULENT and ZERO CUSTOMER SERVICE.
The issue is I think with OTP (one time password) when abroad but this does not excuse their ignoring refunding customers they have taken money from. Theft.
They have my money and despite promising to refund do not. My last resort is to go via my card company to get the money back.

This is the 3rd class airline and fraud airline. They have no time table - frequently chage the timing, fully harrazment the passanger during the whole journy plan. Never book the tickets of SPICEJET even they give you a free ticket. Because they spoile your full travel plan.

I recently booked a ticket from Chennai to Delhi on 6th September 2023. But, sadly I had to encounter the worst experience with Spicejet, where I was denied onboarding on a mere request of writing only 2 words on the excess baggage receipt - "Laptop Bag" after payment of the excess baggage charges for the laptop bag that I was carrying. Such conduct from Spicejet was very unprofessional and dissatisfactory. When a customer pays the ticket price, he owns the right to travel through the flight and taking away this right is illegal in all terms. I can not understand if there is a policy of spicejet to charge amounts for a laptop bag, what made the team cancel my onboarding on the request of adding these 2 words - "Laptop Bag" on the excess baggage charge payment receipt.

To my utmost surprise, when I raised this with Spicejet's escalation points, they are saying that I have only refused to travel and they did not deny onboarding. This is completely false, as any sensible person can vouch for it - if I would have to refuse travel I would not have even paid the excess baggage charges in the first instance. This is a pure betrayal from spicejet. Atleast, they should have the guts to accept what they did.

I then also went to google to check on the reviews of Spicejet where I found that many customers faced the similar issue where they were denied onboarding by Spicejet staff and then Spicejet later took their steps back to say they did not deny the onboarding.

Because of them I was left helpless but to book another flight late in that day. I had to reach Delhi urgently but because of Spicejet staff, this was unduly delayed. They have even refused to refund the ticket price.

My flight SG8494 from Srinagar to Delhi has been delayed by five hours without explanation. The last time I travelled by Spicejet was on 11oct2022 from Calcutta to Delhi in SG8252. That flight got delayed by seven hours. I honestly am tempted to think this a torture experiment for poor passengers.It cannot be a serious airline. This is the worst domestic airline in India by 1000 miles.

Spice Jet is most pathatic and not be trusted flight operator , pl do not book tickets unless its a last option for you , pl do not come in the lies of lower ticket price , they reschedule , again reschedule flights as per their conv ........ they push customer to cancel the ticket and re book the flight on much higher price ---if you are travelling for official purpose or for some meeting pl never take spice jet ...............never ever

It was very bad experience our baggage was opened by some after checking the things few thing have got lost from bag and bag was mashed up even the lock has broken we did not except this and even one bag lock was also changed this was very unexpected from SpiceJet airline I will recommend everyone never travel from this airline

first when i book ticket from dehli to srinagar time should be 9.45

and next day spice jet send a message your ticket timing is changed to 9.20

at the end when i reached terminal t3 before the arrival spice jet counter asked me sir your terminal has been changed from t3 to t1 .without any message
spice jet staff member asked me sir go go go t1 very fast

spice jet madam tell me sir go down and take a bus
which is chargeble

few minutes have been left for start boarding

i take a party car santro which has been charges me 650 for that time
because i got very nervousness that time what can i do

is it good no very disgusted company
staff not supporting
staff member not supportable
staff member not corporated
spice jet company rate star zero (0)

spice jet company very bad company

Changed the times of our flight and told us that if their new time wasn't suitable we could get a full refund. Based on this reassurance we book on another airline and applied for a full refund. When the refund didn't materialise we asked at the airline's counter and they reassured us that the refund was forthcoming. No refund ever issued. So never trust Spice Jet and waht they say.

I recently had a highly disappointing experience with SpiceJet Airlines at Dubai International Airport. The level of service provided was not only pathetic but also a complete disregard for rules and customer dealing behavior. The incident occurred when my flight was delayed by a staggering 12 hours, and despite the established rules, the airline failed to provide the necessary accommodation.

To my utter surprise, while my fellow passengers were offered rooms and taxis, I was denied the same privileges. This discriminatory treatment left me baffled and questioning the integrity of the airline. It is disheartening to see a lack of consistency in providing appropriate services to customers who have paid for them.

Furthermore, the behavior exhibited by the staff was ignorant and unprofessional. Their inability to address the situation adequately only added to my frustration. I expected the airline to adhere to the rules and regulations that govern such situations, but it was apparent that this was not a priority for SpiceJet.

What adds insult to injury is the fact that despite charging a significant amount for the flight, the airline failed to deliver a satisfactory level of service. This blatant disregard for customer satisfaction and the refusal to provide proper accommodation amounts to nothing short of fraud.

In conclusion, my experience with SpiceJet Airlines at Dubai International Airport was marred by their pathetic service, failure to follow rules, lack of customer dealing behavior, and discriminatory treatment. The airline's staff demonstrated ignorance and unprofessionalism, while the delay of 12 hours without proper accommodation showcased their disregard for the comfort and well-being of their customers. I strongly advise potential travelers to exercise caution when considering SpiceJet Airlines, as their actions do not align with the principles of fair and responsible service provision.

Worst domestic flying experience ever. They were constantly changing the timings of the flight, they were not taking any responsibility for delaying the flight and not even offered us refreshment willingly which is the in rules. My original flight was in 8:10 a.m.but after all the delays and rescheduling it started boarding in 7:00 p.m.
Their behaviour was very rude and they won't take any responsibility for anything. 2 fellow passengers were in the airport since 12: pm but they didn't offered them any refreshment or anything.

Spicejet is an utter disappoint as flight service provider. I would never every recommend spicejet for any kind of flying.

My flight was cancelled and no alternative was available for the dates I needed. I am a UK customer, and booked flights for me and my husband on Spicejet's website. I have been completely unable to receive a refund, despite Spicejet saying they would refund me. I have over 45 emails now, trying to get my money back. Do not book with Spicejet if you are outside India. If anything goes wrong, you will be unable to get your money back from them.

TYPICALLY MEDIOCRE SUBSTANDARD BUDGET MODERN INDIAN AIRLINE. FLIGHT TRAVEL TODAY IS HARDLY EXQUISITE LIKE THE YESTERYEARS IN 2000-2010. IT'S BECOMING LIKE CATTLE CLASS.

I traveled on Spicejet flight no SG15 on AMD/DXB Route, and both my checked-in luggage bags have been damaged by their handling staff, we have got the damage report also from Dubai Airport, and made an official complaint to Spicejet via email.

They did promise us a refund of only INR 2,000/- (2 bags' combined value was around INR 16,000/- and both bags were brand new and purchased from Dubai), they asked us to submit the Bank Details so they can process the Refund, which we already did, but to date, we have not received anything.

As of today, in June 2023, it's almost 6 months, after giving repeated reminders on the refund that they have promised, but to date we have not received anything, and now they are not even replying to email.

And this is not the first time that we have received damaged baggage from SpiceJet, it has happened earlier as well, but that time I was new in Dubai, and not much aware of how we can claim the damage, so didn't make any complaints.

Worst ever flight, should avoid at all cost.

Even if my family member is dying and spice jet is the only option to travel I would prefer not to travel , such a bullshi service and shty airline it is ,
I am cursing myself just to save 3-4K bucks I choose this airline

The worst flight I have seen in my life I was fly for dubai at night flight 23:30. Almost late 1 hours. I have pay 14680 I don't get the dinner. And also very 30 they bring water only and nothing else please don't fly with spice jet

Pathetic service on 9th May'22.
Manager wasn't able to answer the query.
Additional charge was asked for our tickets due to a huge queue. They do not even check-in on time. Lazy staff at Delhi airport.

We booked our flight from Delhi to Pune and was supposed to fly off yesterday in the morning but got delayed till evening. Some friends were coming the next day (today) and the same drama unfolding even now.
We have now been told that this is a regular occurrence with Spicejet and no one seems to be doing something about it. A delay of more than 3-4 hrs is not and should not be acceptable.