Good equipment & service, but a big company with overly complicated systems (telephone, web, et al.)
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After a bit of a ropey start, I.e phoning the contact centre, while lovely as they are, seemed to struggle to find basic information, along with the skip being placed too close to the garage door wher... See more
Company replied
My contractor hired track mats for the work they were doing on my property. All the materials including a toilet were taken within a week of completion. Speedy Hire, despite promises, have just left t... See more
Company replied
Went to hire a stone cutter ( Carlisle ) Friday 4;30 The customer service was very poor , no smiles or helpful conversation from the 3 members of staff who seemed fed up and just seemed they wanted... See more
Company replied
Company details
- Tool Rental Service
- Building Equipment Hire Service
- Construction Machine Rental Service
- Construction Machinery and Equipment Store
- Plant and Machinery Hire
- Tool Store
Written by the company
Speedy Hire is the UK and Ireland’s leading provider of tools, specialist equipment and services. We provide exceptional customer experience, accelerating collective success towards a sustainable future. Our mission is to provide safe, reliable hire equipment and services to enable the successful delivery of customer projects. Our commitment to our customers is always underpinned with health, safety, the environment and community at the forefront of our mind.
Contact info
Chase House, 16 The Parks, WA12 0JQ, Newton Le Willows, United Kingdom
- 0345 609 9998
- customerservices@speedyservices.com
- www.speedyservices.com
3.0
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff are good
Staff are good, Web site is the worst you need to employ a decent web designer.
12 February 2025
Unprompted review
Reply from Speedy Hire
Good Morning Frank,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you feel our website needs a little more work and development. we are constantly trying to improve the customer journey especially online. however, I am glad to hear our employees helped to make your process smoother.
Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
Once again, please accept our apologies.
If there is anything else that we can assist you with, please do not hesitate to contact us on
customerservices@speedyhire.com
Kind Regards
Customer Service Team
Tool I received did the job very well.
10 February 2025
Unprompted review
Reply from Speedy Hire
Good Afternoon Peter.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations was met.
Could you provide more information on your experience with us. so we can share with the relevant Depot/Department directly. please email us customerservices@speedyhire.com
Once again, many thanks!
Kind Regards
Customer Service Team.
Good all round
Good all round. Staff helpful on collection and return of the carpet cleaner and the cleaner performed perfectly and did a good job. Will definitely use again when the time comes. Just wish they would open on Saturdays!
18 January 2025
Reply from Speedy Hire
Good Morning Graham.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received. Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
We hired some scaffolding a small tower…
We hired some scaffolding a small tower I spoke with a gentleman called Mike who was one of the managers at Sab very helpful on what and how we were to erect it and what to do what we needed and all that it was subbed out to Speedy Hire who were also extremely helpful the driver was charming and a really good laugh highly recommended would use again
1 February 2025
Unprompted review
Reply from Speedy Hire
Good Morning Marco,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our quick and friendly services were met.
If there is anything else you would like to add to the review such as a contract number so we can notify the depot directly of your review, please do not hesitate to contact us on customerservices@speedyhire.com or simply edit the review with details.
Once again, many thanks!
Kind Regards
Customer Service Team.
Great service
Great service. Pulled us out a hole on a Friday at short notice.
31 January 2025
Unprompted review
Reply from Speedy Hire
Good Morning Ben.
We would like to thank you for your positive review, your feedback
is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations was met.
To pass onto the right Depot/Department could you provided more information by sending to customerservices@speedyhire.com
Once again, many thanks!
Kind Regards
Customer Service Team.
Dean - above and beyond
As a business we use Speedy regularly. Dean, who is currently covering the Galashiels depot, has been so helpful and always gets hire items to us asap. Thank you Dean, we appreciate you.
3 February 2025
Unprompted review
Reply from Speedy Hire
Good Morning Lisa.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received. Your comments have been shared with the Galashiels depot.
Once again, many thanks!
Kind Regards
Customer Service Team.
depots refuse to acknowledge disputes
I've been a customer of Speedy Hire for several years, but I've found that returning hired tools requires extreme vigilance. If you're not careful, you may face excessive charges and even threats of legal action. In my experience, some depots have been less than honest and refuse to acknowledge disputes—likely due to internal targets. To protect yourself, always insist on a return reference (which they don’t readily offer), document all interactions, and keep thorough records. If possible, seek legal advice when returning tools, as unexpected charges can quickly add up.
1 September 2024
Unprompted review
Reply from Speedy Hire
Good Afternoon Gary.
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you have encountered problems when returning equipment back to us. Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
To allow us to investigate this further for you, can you please send over any details to customerservices@speedyhire.com and we will look into this as a matter of urgency and find a resolution for you.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
Avoid at all costs
I’ve never dealt with a more unprofessional company than Speedy Hire. They’re obsessed with pushing you to their online portal, which crashes or lags 99% of the time. If you have the misfortune of needing to contact their customer service, make sure to copy at least 10 people in your email and send another 10 follow-ups, and you’ll still get no response. But they’re super speedy when it comes to hitting you with extra charges.
20 January 2025
Unprompted review
Reply from Speedy Hire
Good Afternoon.
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you have received a poor service and had issues with our online portal whilst trying to hire. Please accept our sincere apologies. We pride ourselves on delivering an excellent standard of service to all of our customers.
We have an automated response to our emails to advise all customers on how busy we are at the moment and we therefore advise of other contact addresses for a quicker response. We can only apologise that the matter was not resolved as quick as you would like.
If possible, can you please email over your account number or contract details/order numbers to our customerservices@speedyhire.com so we can investigate this further for you as a matter of urgency. It's important for us to investigate in order to act further.
Kind Regards
Customer Service Team
I am at my wits end with these people
I am at my wits end with these people. We hired from them last year and have very much come to regret it. They delivered the incorrect piece of kit which cost us a day of work. We arranged to get it back to them as soon as we could and hired a replacement from elsewhere. They told us on the phone apologies etc and we obviously would not be charged. It turns out the third party speedy had outsourced to still wants to be paid. Here we are many months later and god knows how many phone calls and I am still being chased for that bill because of that subcontractor. So with speedy beware. They subcontract to people who can turn up with the wrong equipment and that will be seen by Speedy as your issue to resolve not their's despite you not having done business with those people! If there is a dispute between those companies they will drag you right into the crossfire. The resolution process is absurd and we are heading into legal action now.
31 May 2024
Unprompted review
Reply from Speedy Hire
Good Afternoon.
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you have experienced this complication with your equipment's collection.
Please accept our sincere apologies. We pride ourselves on delivering an excellent standard of service to all of our customers.
to further investigate the matter could i kindly ask, If there is anything that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
I contacted the Grimsby branch…
I contacted the Grimsby branch regarding some gas monitors that required calibrations and was put through to Marcus Ormston, he gave me clear advice on what was required and the time it would take,
I then delivered the monitors to the branch and met Marcus, he was an absolute gem to talk to and completed the required jobs earlier than expected,
7 January 2025
Unprompted review
Reply from Speedy Hire
Good Afternoon Paul.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our informative and professional services were met. Your comments have been shared with the relevant Depot/Department directly.
And we will make sure Marcus is informed of this review.
Once again, many thanks!
Kind Regards
Customer Service Team.
Best service,deliver everything on time…
Best service,deliver everything on time and collected
19 December 2024
Reply from Speedy Hire
Good Afternoon,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our all round delivery and collection services were met. Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
BE CAREFUL WHEN YOU HIRE CONSUMABLES…
BE CAREFUL WHEN YOU HIRE CONSUMABLES ARE THEY CHARGE EXTORSION HIGH FOR THEM
1 December 2024
Unprompted review
Reply from Speedy Hire
Good Afternoon Sebastian,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you feel our consumable prices are high.
Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
unfortunately, this is a set charge and can only apologies you think this is unexceptionable.
im sure if you give us a chance in the future we will try and compensate this as best we can.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
Appalling customer service.
Appalling customer service.
Items not available for collection when booked.
Items not delivered on time.
No refunds until you kick up a fuss.
13 December 2024
Unprompted review
Reply from Speedy Hire
Good Afternoon Thomas.
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you have experienced a few complications with your order. Please accept our sincere apologies. We pride ourselves on delivering an excellent standard of service to all of our customers.
could i ask if your willing to provide a little more information regarding your order so we can investigate the situation and come to a resolution accordingly.
please send any information or contract number to the following email along with any other details to customerservices@speedyhire.com
Once again, please accept our apologies.
Kind Regards
Customer Service Team
Reply from Speedy Hire
Good Afternoon Chris .
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations was met.
Your comments have been shared with the Central London Depot directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Very helpful staff
3 December 2024
Reply from Speedy Hire
Good Morning
Thankyou for your feedback
We are very pleased to hear that you had a good experience with us and that our colleagues have been very helpful
We will pass on your feedback to our Ashford Depot
Excellent service to resolve an emergency situation
A pillar outside my house (holding up a balcony) cracked and split, and the whole thing was in danger of parting company with the front of the house. I was advised to get hold of the acro props and scaffold board immediately and contacted Speedy Hire. My initial call was to the wrong branch, but I was dealt with politely, knowledgeably and swiftly, and the correct branch called me back. I want to give special thanks to Norman at Speedy Hire Oldham for dealing with my request. I can not thank him enough. I would use the company again in the future!
13 December 2024
Unprompted review
Reply from Speedy Hire
Good Morning Rebekah
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received and our swift response from Norman to ensure that your request was handled in a quick and professional manner.
Your comments have been shared with the Oldham Depot directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Very good customer service
Very good customer service. prompts delivery of the order.
19 November 2024
Reply from Speedy Hire
Good Afternoon James
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and that your delivery was prompt.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Marcus Ormston .
Marcus Ormston .
Thanks for your help, knowledge and support.
And the after sales help from the front desk.
5 December 2024
Unprompted review
Reply from Speedy Hire
Good Afternoon Bob,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our staff and services were met.
Your comments have been shared with the relevant Depot/Department and Marcus directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Hiring Industrial vacuum
First time using this company, we were treated/served with respect, and everything was explained clearly.
The equipment was perfect for the job.
Jayson Morris was very polite and understanding, will definitely use again.
6 December 2024
Unprompted review
Reply from Speedy Hire
Good Afternoon Dorothy,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our services on your first time hiring were met. please could you let us know your hire order number so we can share with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Reply from Speedy Hire
Good Afternoon Alan,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our services are met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
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