Speedy Hire Reviews 

I have been in contact with Kyle from the Liverpool store and he has been absolutely excellent.

Having dealt with a couple of issues he went above and beyond to ensure my problem was resolved quickly and efficiently.

I hired a floor sander for the second time, as the firs time the machine broke on day 2 and couldn't finish the job, Within 1 hour of sanding, the machine today also stopped working. I brought the machine back and they couldn't fix it. Everyone was super nice, trying to find a machine in a different location and finally there was one in reading , but this was 3:30 and they close at 5. Shoutout to Zoe for digging and finding any posible alternative for me. Thanks to her and Alfie from speedy Southampton , whom offer to pick it up and get his time changed, I wouldn't have been able to finish the job. He was super nice, message me with updates and delivered the machine straight to my house at 18:30 when he was supposed to finish at 5. Thank you so so much! (this one works, and better than the previous two as well XD)

Service was amazing and very prompt, the delivery and uplift were seamless and the chaps were so polite and helpful.
I'll happily use your service again and highly recommend it.
Thanks everyone!

Would not recommend for skip hire. Hired a skip ready for a kitchen renovation. Originally, I'd hired the skip to come on the Friday so that it was there ready for the works which were starting on the following Tuesday. They called a day or two before the skip was due to arrive asking if they could drop it off on the Tuesday. I agreed but only on the basis that it was dropped off first thing as it would be needed right away for the renovation - I was told this wouldn't be a problem. On the Tuesday it still hasn't arrived by 10am and works had already started. When I called, they said it would arrive between 11-12. By this point I already had a lot of rubbish which needed to go into the skip. At 12:30 the skip still hadn't arrived and when I called they said they had just left so it would be 20 minutes. It finally arrived at 1:45. I'm pregnant, and the whole point of hiring a skip to arrive before works started was that I wouldn't have to do any heavy lifting. This left me in a position where I had to clear the renovation work myself into the skip. I submitted a complaint and received no response. Terrible service.

This company is sub contracted to Thermaright (a machine hire solutions provider). The company phoned me a day before delivery of a cherry picker informing me that the model I wanted was not available and could they deliver another.
I replied that that was fime providing it was an off road vehicle similar to the one I wanted.
The cherry picker was delivered next morning when I had informed them I wouldn't be home until the afternoon.
Next day was Good Friday weekend and we had a window of opportunity to paint our building.

Unfortunately the cherry picker was not designed for rough terrain so we could not complete our job.

I called first thing on the Tuesday morning (after Bank Holiday) to ask for a resolution (we had paid £594). Five days later I have still no reply.

I would really like another Cherry Picker like the one I ordered originally so I can book labour in again to complete the job.

After the initial response from Thermaright I am still awaiting a response. It would seem that Thermaright are struggling to get a response from Speedy Hire

Helpful and efficient

I had cause to speak to Customer Services, initially to a young man whose name I did not get and then to Lynsey.
The young man was extremely helpful but Lynsey went above and beyond to provide probably the best customer service I have ever experienced.
Sincere thanks and hats off to the Customer Service team

Jason from speedy services was a perfect server giving me the best customer service.

Really helpful team - Josh and Alex at Norwich depot went above and beyond to help us on a recent project. Always on time, great customer service ethics all round. Pleasure working with them.

I recently visited West Brom Speedy Hire and had the pleasure of working with Jayson. He was exceptionally informative and knowledgeable, going above and beyond to ensure we had all the necessary equipment for an upcoming roofing job. Jayson took the time to check stock and make sure we were fully prepared, contributing to a smooth and successful project. The level of service was impeccable, and I truly appreciated his assistance. I will certainly be returning and will be requesting Jayson’s help in the future. Thank you for your outstanding service!

The staff at the Carlisle branch were excellent especially John the on-site fitter. I had a problem with the chipper and needed to return it for repair. This was done immediately and John couldn’t have been more helpful.

However, I would struggle to recommend the chipper itself. No fault of Speedy hire, but the smaller machine (Camon C50i) is not really up to the job. It has plenty of power but relies on being gravity fed which doesn’t work particularly well. You need to spend most of your time pushing the branches down the hopper. Anything slightly bent will not go into the machine due to the small cutter aperture and narrow hopper. Hornbeam hedge cuttings are out of the question as although small enough, they are too spread out to fit down the hopper. Green pine fronds just clog up in the hopper because they are too light to be gravity fed. Overall, I would recommend Speedy Hire but could not recommend the Camon C50i - at least for my purposes anyway

Frustrating having been told each day it’s being collected and each day it isn’t. Blocking deliveries but Customer Services just lying each time.

Friendly and helpful advice prior to hiring equipment. Friendly staff too

All the staff were extremely pleasant and exceptionally helpful. As a new customer to this organisation I was really pleased with their manor and I told them what a good experience it had been in comparison with other similar organisations where I was looking for information before buying, or in this instance, hiring equipment. (Glasgow, Kinning Park site)

Mixed review incoming but happy ending.
So I needed a drain camera.
Talked to a lady on reception who’s one burning life question is “do you have an account ?”
The second you say no she goes into can’t be bothered mode. She is literally the reincarnation of little Britain's computer says no lady.
BUT it does get better!
I managed to get to a chap in the survey department called Marcus, what a difference! This guy cares in fact he cares so much even when he knew his stuff was too industrial for my needs he helped me find an alternative chemical product. The guys lovely to talk to and refreshingly helpful. You never know what the future holds but I learnt a long time ago you treat customers as units not a value. You never know when someone is going to be your next big thing.
So Marcus don’t change, keep winning the hearts and minds of your customers and maybe give the lady on reception a few tips in how to be friendly and helpful

Take payment for hiring equipment they don’t have on site! Called and asked if I could pick the equipment up from another city.
Don’t take payment for things you don’t have in depot!
Then I had to chase them for a refund.

Excellent service. I needed to hire 8 radiators to heat my 91year olds father's house after he forgot to order oil. The excellent service was friendly and efficient. Thank you .

What went wrong......well where do start!

Picked up a generator this morning from the Peterlee branch. The husband commented it looked battered and was advised they "have a hard life". We are self employed and our generator was away for repair so booked this for 1 week at a cost of £170 which states it includes fuel. Got to my 1st job and the generator doesn't start after over 30 minutes of trying i checked what I needed to, no oil in it......the fuel was at the minimum level and had dirt in.....I had to then leave a job to buy both oil and fuel to even see if
it would start, also realised the spark plug was filthy black, so cleaned that too, all delaying and appointment my customer had paid for. I sharply returned this to the branch and due to your failures i have had to cancel a week of appointments as this was not fit for purpose, this piece of machinery has never obviously been maintained, this whole experience has caused an inconvenience to myself as a business owner, my customers have been caused distress as they own caravans that now their annual Services won't be adhering to the warranty requirements as appointments can't go ahead.
I am out of pocket not only for fuel and oil but cancellation of jobs, myself as a customer should not need to Service your tools while on hire to myself.
I am writing this in the hope management will see this and be in touch to discuss as a matter of urgency.

Michael was friendly, pro-active and efficient in attending to our requirements.

A business with good staff ruined by very bad tech. I had a frustrating and time consuming experience today trying to hire a platform. The staff at Trafford park were helpful on the phone but couldn't help because all orders had to made on line. I opened an account which took 15 mins and then found the item couldn't be delivered that day, I called back to be told it was likely they had it but to change the date and he'd fix it manually - really good service. I did this an got the item into my basket this time, only to be told at the very end of the checkout process that it wasn't available. I reckon 30-40 mins wasted. I called someone else local and had it done over the phone in 2 mins. A quick exchange of emails giving delivery details and ID and it was all sorted. Which is how it shoule be done.