Specsavers Reviews 

I honestly don’t think I’d ever use the Specsavers White Rose Leeds branch again after this experience.

I’ve had to return three times just to try and get a pair of glasses that I can actually see properly through. For something as important as your eyesight, this has been extremely frustrating and disappointing.

I was also told they are working with the same stock/frames from around 2023/2024, which doesn’t give me much confidence in the service I’m receiving. Even now, having finally collected my glasses, I still don’t feel like my eyesight is as good as it should be.

What makes this even more frustrating is that I’m self-employed. Every time I’ve had to return to the store, it means taking time away from work, meaning I’m losing money on top of what I’ve already spent in store. Three separate visits for an eye test then 3 more to collect my glasses total of 6 trips, have therefore cost me not only the money I’ve paid for the glasses, but also lost earnings.

A mention of compensation was made during the process, but when I went to collect my glasses, this wasn’t even offered or discussed again.

At this point, I don’t want to keep returning to the branch because I feel like a fool having to repeatedly go back, and I really don’t want to be without my glasses for another week while they try to sort the problem again.

I’ve spent money expecting a professional service and glasses that I can actually see properly with. Unfortunately, I don’t feel I’ve received that.

I’ll be looking at going elsewhere once I can afford to. Very disappointing experience and definitely not a branch I would recommend.

Reply to specsavers
Unfortunately I can Not message you on any social media to discuss as I’m not on there the store have my contact details I’m sure they will be able to pin point who I am for you if you wish to contact me unless this is the case with Evey customer

Lovely clean friendly store
Returning customer
Louise Marshall is first class, Professional and helpful with choosing my glasses

Always found all the staff to be very polite and helpful (Warrington Branch).

Always find the glasses I like as a good choice on offer.

Excellent service

Morpeth branch really looked after my 90 year old mum, she was very impressed.

Very good service and all lovely staff.

Mr Peter Hill.
I advised a 82 year old lady friend of mine to use the home visit service it was a big mistake on my part as the service as been pathetic,the classes the sold her cost £460 when they came and fitted the classes her vision was blurred she told them this and she was told her eyes would ajust to the glasses and left them with her I complained about this treatment she received and the sent another person to see her and he said her eyes need retesting and left the glasses with instead of correcting the glasses for her.

The Specsavers team is exceptional. Booking my eye and ear appointment was seamless.

Excellent and transparent service every time too.

Thanks to everyone in the Beverley and Hull offices. (And the digital team behind the appointment booking system)

Helpful and considerate staff, doing a very thorough job of testing my eyes.

I found the service to be excellent. From beginning to end the service was efficient and everyone I spoke to was very helpful.

from the moment we walked in we got greeted straight away! i went in originally to get a pair of glasses and came out with two as there was a deal on! The staff member who dealt with us was amazing very accommodating and helpful throughout my experience!

Accurate, professional, friendly and all spectacles as promised

Prompt and professional service. Good products at reasonable prices.

Staff being professional, approachable and helpful. I didnt have to wait long for staff to attend to me and was not kept waiting for a long time.
Great service

Got there today to get my contract lenses and that said that they were not there yet and said they had tried to contact me to tell me but they had not at all so had a waisted trip

Every staff member from receptionist to optitian was exeptional. Looked after me with such carem spent hours with me getting me the right care and onto the wait lists i needed and treated me like a human which being a very ill young person i dont often come acrosss. Thank you specsavers bridgend

Excellent professional service and support, Friendly helpful staff and atmosphere. I was treated with dignity and respect and my disability taken into account. Quick service and attention. thorough eye examination and test. The optician took time to explain everything to me. Excellent range of frames to choose from. Fast efficient service for ordering new specs

Excellent professional and friendly service x thank you Amy

Great fast service I would use again and very helpful

The thinning is a bit of a joke unless you pay top dollar. I went for the first grade and I swear it showed no difference, had to have them sent back and pay extra as they were like wearing a brick. Optician side was good. Expensive all in all.