SoundImports Reviews 

512
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery and secure packaging, ensuring that fragile audio items always arrive promptly and in completely pristine condition. Shoppers also note the top quality of the specialized technical products and appreciate the extremely helpful assistance provided when selecting proper replacements. Though some customers experienced minor issues, certain people noted occasional delivery delays or unexpected complications regarding missing parts upon ordering. Other consumers mentioned incidental damages to individual product boxes, unexpected customs fees, or frustrating difficulties with return logistics and parcel label printing.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing general satisfaction with the wide... See more

Delivery service

Customers report positive experiences with delivery service, frequently highlighting impressive shipping... See more

Service

Consumers find service to be exceptionally positive, praising the fast shipment and prompt dispatch of... See more

Quality

Clients share positive opinions on quality, consistently highlighting great item condition and top quality... See more

Order

Customers consistently note positive experiences with order fulfillment and delivery speeds. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Impressive fast delivery Holland => Norway with UPS. Order placed on tuseday around noon and recieved less than 3 days later. Replacement-driver for 12" subwoofer are now up and running. Thx.

Company replied

Rated 5 out of 5 stars

Had to recap my 30 year old high end home speaker crossovers as the capacitors were way out of spec and some even dead. Their capacitor range is top quality and assistance for replacement selection wa... See more

Rated 5 out of 5 stars

I ordered a minidsp from Soundimports & it arrived at my house in the UK 3 days later via USP. Unfortunately, when I opened the package, one of the inputs was damaged which meant returning it to S... See more

Rated 5 out of 5 stars

Fast service and quality goods. But I also have one complaint, small but very important for me. I chose the DHL shipping method, not knowing that they charge for the service of hiring a customs agent.... See more


Company details

  1. Hi-fi shop

Written by the company

SoundImports is your supplier of DIY audio equipment in Europe. Many products in stock in our warehouse in the Netherlands. Delivered to you with the highest service level possible.


Contact info

4.8

Excellent

TrustScore 5 out of 5

512 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(512)

162 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A perfect store

A perfect store that offers quality audio components at a good price. Fast delivery and communication.

27 January 2025
Unprompted review
Rated 5 out of 5 stars

They are excellent

They responded quickly, sent it quicky. It was well secured and packaged, the amp and speakers after a break-in period with pink noise sound amazing and yeah... Good stuff. It was a flawless experience..idk what else to say. They are great!

23 January 2025
Unprompted review
Rated 1 out of 5 stars

Was told the subwoofer i ordered was…

Was told the subwoofer i ordered was delivered by UPS, but there was No package. Ice cold scam, stay away.

27 January 2025
Unprompted review
SoundImports logo

Reply from SoundImports

Dear William G,
Thanks for your review. According to our system you've been in touch with us today about the delivery of your package. We've asked you a couple of questions and together with UPS we will figure out where the package is located at this moment.
Kind regards,
Koen - SoundImports

Rated 2 out of 5 stars

Unreliable shop

I purchased the product as a Xmas gift (paid at November 23, 2024).
The shop was not communicating about any delay of delivery, only after my reminders they informed me that the delivery will be delayed.
They did not deliver the goods even in the new delivery period.
Finally, the goods arrived at January 10, 2025.

10 January 2025
Unprompted review
SoundImports logo

Reply from SoundImports

Dear customer,
Thanks for your review. I've checked your order and you are right; it has been delivered to you later than we expected. The manufacturer delivered the goods to our warehouse too late. However, that is not a reason to not inform you about the accurate lead time. Our apologies for the inconvenience.
^Conrad - SoundImports

Rated 5 out of 5 stars

Very reliable seller

From the very first order we were well advised, guided and treated with respect and attention.

Good prices, fast delivery, no problems.

We will definitely buy from them again.

9 December 2024
Unprompted review
Rated 5 out of 5 stars

I had a special order

I had a special order, but even then it shipped sooner than promised. The product I ordered is completely as I expected, sent very well packaged. Communication with the seller was outstanding, and my special request (a different front colour) was ordered from the factory. Very satisfied.

13 December 2024
Unprompted review

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