SoundImports Reviews 466

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting the helpfulness and guidance provided, especially for those new to DIY audio projects. People are very satisfied with the product quality, finding items to be exactly as described and often exceeding expectations. The delivery service is frequently highlighted for its speed and secure packaging, ensuring products arrive promptly and in perfect condition, all at a very reasonable price. However, some customers also noted issues with delivery, particularly concerning additional customs charges for non-EU shipments that were not clearly communicated beforehand. A few people experienced delays or problems with the delivery process itself, including instances where packages were not delivered as expected or required inconvenient pickup arrangements.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight quick and... See more

Product

Customers had positive experiences with product. Reviewers consistently praise the quality and accuracy of... See more

Service

Reviewers consistently express satisfaction with the service provided. Customers frequently highlight the... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the top-quality... See more

Price

Reviewers highlight positive aspects of price. Many customers found the prices to be good, competitive, and... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent description and data for the ARN-165-61/4 Woofer on Website. Cost of good quality Woofers was very reasonable. Received the two well packaged Woofers very promptly from Sound Imports. This e... See more

Rated 5 out of 5 stars

Had to recap my 30 year old high end home speaker crossovers as the capacitors were way out of spec and some even dead. Their capacitor range is top quality and assistance for replacement selection wa... See more

Rated 5 out of 5 stars

I’m complete novice at DIY audio projects so was in need of help and guidance on what to purchase. I had contacted a UK based supplier and asked their team for advice and got a blunt reply th... See more

Rated 5 out of 5 stars

I bought a multi channel receiver years ago and had after the warranty period issues with it. Soundimports tried to fix it but the issue remained. I wanted to buy a new one, but since they are very ex... See more


Company details

  1. Hi-fi shop

Written by the company

SoundImports is your supplier of DIY audio equipment in Europe. Many products in stock in our warehouse in the Netherlands. Delivered to you with the highest service level possible.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

466 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company from procurement to delivery

My procurement experience with 'Soundimports' was excellent, from placement of order through to Order processing and delivery. I received updates every step of the way together with an extremely efficient delivery service. Can't fault this company and without question, I would definitely purchase again and highly recommend to others.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service and communication

I had placed an order over €100, some items were out of stock so gave me the option of sending separately or waiting to shop all together. I opted for waiting and before the restock dates (which were clearly displayed) I no longer needed the order (nearly 3 weeks later) so I requested it be cancelled and was sorted within 24h. Good and clear communication throughout and no hassle.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, ordered some dayton audio drivers which including delivery were just over half the price of others suppliers. Quick delivery and excellent packaging. I will definitely be using them again.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Had a cd player which was not functioning properly but they did their best to help and even gave me a refund for the CD that was stuck inside.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Great company, great products.

Great products, arrived as promised. Customer service is great too, they answered my questions the same day, and they were really nice and helpful. My number one store for audio components!

20 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look