SoundImports Reviews 

513
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders arrive very quickly and that the items are consistently well packaged for secure transport. Consumers are also extremely happy with the wide selection of quality products and the helpful assistance provided during part selection. Buyers find the online store very detailed and easy to use when searching for specific electronic components. However, some people mentioned occasional shipping delays or minor package damages upon arrival at their homes. A few reviewers also noted that some delivery services can occasionally be problematic or lack proper return documentation features.

What people talk about most

Product

People report positive experiences with product, noting that items arrive quickly and in great condition.... See more

Delivery service

Consumers find delivery service to be positive, consistently reporting exceptionally fast shipping times and... See more

Quality

Customers consistently note positive experiences with quality, highlighting top components that arrive safely... See more

Service

Customers report extremely positive experiences with service, highlighting fast shipment and reliable... See more

Order

Clients share positive opinions on order, highlighting fast delivery and a smooth purchasing process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Impressive fast delivery Holland => Norway with UPS. Order placed on tuseday around noon and recieved less than 3 days later. Replacement-driver for 12" subwoofer are now up and running. Thx.

Company replied

Rated 5 out of 5 stars

Had to recap my 30 year old high end home speaker crossovers as the capacitors were way out of spec and some even dead. Their capacitor range is top quality and assistance for replacement selection wa... See more

Rated 5 out of 5 stars

I ordered a minidsp from Soundimports & it arrived at my house in the UK 3 days later via USP. Unfortunately, when I opened the package, one of the inputs was damaged which meant returning it to S... See more

Rated 5 out of 5 stars

Fast service and quality goods. But I also have one complaint, small but very important for me. I chose the DHL shipping method, not knowing that they charge for the service of hiring a customs agent.... See more


Company details

  1. Hi-fi shop

Written by the company

SoundImports is your supplier of DIY audio equipment in Europe. Many products in stock in our warehouse in the Netherlands. Delivered to you with the highest service level possible.


Contact info

4.8

Excellent

TrustScore 5 out of 5

513 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(513)

148 reviews in the last 12 months

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Rated 3 out of 5 stars

i opted for faster delivery with UPS

i opted for faster delivery with UPS. More expensive but worse than DHL! Your statement 2 to 3 days or so was wrong and dissapointing at the end. But they finally delivered after 6 or 7 days and thats good.

18 June 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Online Shopping Experience for Audiophiles: Highly Recommend

I recently had the pleasure of shopping at SoundImport, and I must say, the experience exceeded all my expectations. As an audiophile, I am always on the lookout for high-quality audio equipment, and SoundImport did not disappoint.

Firstly, their product range is impressive. They offer a wide variety of speakers, from compact bookshelf models to powerful floor-standing units, as well as an extensive selection of components and accessories. Whether you're a casual listener or a serious audio enthusiast, you'll find something that suits your needs.

The website is user-friendly and well-organized, making it easy to find exactly what you're looking for. Detailed product descriptions, specifications, and high-resolution images provide all the information needed to make an informed decision. The inclusion of customer reviews for each product also helped me feel confident in my purchases.

One of the standout aspects of SoundImport is their customer service. I had a few questions about compatibility between components, and their knowledgeable and friendly staff were quick to respond with clear, helpful advice. It's evident that they truly care about their customers and are passionate about audio.

Shipping was fast and reliable. My order was securely packaged, and everything arrived in perfect condition. Additionally, their return policy is fair and straightforward, giving me peace of mind with my purchase.

Overall, I highly recommend SoundImport to anyone in the market for speakers and audio components. Their combination of quality products, excellent customer service, and efficient delivery makes them a top choice for all your audio needs.

3 June 2024
Unprompted review
Rated 1 out of 5 stars

I ordered 2 Seas DXT Tweeters

I ordered 2 Seas DXT Tweeters -
one was dated 01/23
the other one was dated 24/22
first i thought they differ in the color of the 4 front mounting screws.
But then my impedance measurement revealed a slightly different shape.
not that this is a big problem but nobody would like to encounter such a scenario . ORD114508

14 June 2023
Unprompted review
Rated 5 out of 5 stars

Purifi EVAL2 issue solved!

The received (05/18) product (Purifi EVAL2 kit) is defective. The output stage PWM is not working, not switching, so the amplifier does not work. All connected power supplies are within specs.
I have sent a return request to Soundimports and it is being reviewed. I hope to receive a replacement module.
----------------
Edit: Today (05/21) I have received return request approval with the return label, from Soundimports. I have just shipped the goods by DHL. Much appreciated! Thanks Koen.
---------------
Edit: 06/04/2024 I received a replacement unit that works perfectly. Thanks Soundimports for customer support!

18 May 2024
Unprompted review
SoundImports logo

Reply from SoundImports

Dear Pavel,
Thanks for your review. During the weekend we've received your return request and our tech team is working on it. By now you should have received a reply from us.
^Koen - SoundImports

Rated 5 out of 5 stars

fantastic customer service

fantastic customer service, can't say anything bad about them. ordered item was broken upon arrival, immediately sent a new one with the broken one to be sent back with a provided label. goods are amazing.

26 April 2024
Unprompted review

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