Smyths Toys Superstores Reviews 

I would not have given any stars …today my granddaughters age 3 bought a unicorn each and when we got home noticed it had a penis and testicles this is rated for 3 years old and when speaking to the store they did not find it inappropriate was told to ring head office i don’t find this necessary to have on a toy at all i was told that on looking the staff on the phone came back and yes its fine the male unicorns all have testicals and penis but 3 year old it’s disgusting I no I can take them back but it should not be on sale my granddaughters have cried there eyes out because we have taken them off them I would love to know what smythe toy store as to say I am protecting my granddaughters age 3 it is to much

Returns policies are unclear. We bought a car seat from here, explained what we were looking for when in store, no mention that car seats are classed as a ‘nursery’ item and therefore non returnable. Turned out the car seat wasn’t appropriate for what we needed and we figured this out without opening the box - tried to return said unopened car seat to swap for a different one to be basically told to F off. So now stuck with a car seat we can’t use and have to purchase a different one - obviously will be looking elsewhere for this and having it fitted on the day so we don’t get stung again.
The returns policy on these items needs to be MUCH CLEARER. If we had known this, we would not have bought it in the first place. Car seats do NOT go in a nursery, so to expect people to know to class these as a nursery item is ridiculous.

Ordered a scooter for my son, well priced, dispatched quickly and arrived in good time. No problems at all.

Ordered a present online to be delivered to my grandson at his home address.
Order accepted then cancelled 90 minutes later by their online security system which apparently is out of their control and the order cannot be reactivated.
Their own online security is out of their control???
I have used your shops before but never online ordering, I won't be using either in the future!

I was trying to return a PS5 controller i purchased yesterday as I wasn't too impressed with the quality of it so reserved another one and picked it up. I was told that there were no refunds on the opened one, which is unusual in my experience. The (I think) manager in Sunderland store was pretty abrupt in his manner, and was pressing the buttons pretty hard and quickly, so I was caught on the back foot and left disappointed. I'll never use Smyths again as my experience was certainly not a good one. I would like to return the pink controller picked up today. I would have rather kept the pink one and refunded the purple one but one thing is definite that I will never use Smyths again (I have PS5, Xbox X and S, Switch 1 and 2 and PC). It's such a shame as I was very disappointed

I had a great experience at Smyths Toys in Milton Keynes. Yesterday, I bought a bicycle as a birthday gift for my child. I chose to assemble it myself, but after spending the whole evening putting it together, I realised the brake wasn’t working properly.

Today, I took the bike back to the store, and the staff were extremely helpful. They quickly checked the issue and fixed the brake within a few minutes. Their service was efficient, friendly, and professional.

I really appreciate the support I received and would definitely recommend this store to others.

Terrible click and collect service, from notification of order ready to them cancelling the order was 47 hrs. Leaving me 22 hrs of store opening time to collect. The staff at the Stevenage branch were completely useless with zero interest in helping. The manager was nowhere to be seen and wasn't answering their phone. The staff blindly followed policy with no discretion even though the item was still sitting on the shelf they weren't able to help. As a long term Smyths customers this experience just shows that they aren't focused on customers anymore.

Say 1-3 working days but thing I ordered is coming on Tuesday (4 days)

Stay away from this company. Order placed for Christmas. Courier delivered elsewhere. Delivery photo blurry and dark. Didn’t show me or anybody at my address nor did it show my address. Smyths refused to refund or replace. Took them to small claims for my £380 back and they offered back a £60 refund. Nasty company who completely breach consumer rights law

Awful!! Smyths used DHL who lost my item which was a much longer for and well deserved birthday gift.
No phone number to contact just a cop out of someone will hopefully get back to you within 48 hours on website messaging.
DHL passed the buck .
Smyths really don’t care about their customers and they should. Look what happened to Toys R Us!! Wish I had used Amazon!
Shocking customer care

Brought a trampoline for my grand kids plus the pins to secure it, they arrived first . I was looking for it to be delivered by the 10 th April , said would be there the very same day,brilliant as I needed it fir the 11 th .
The top arrived on the 10th kids were so excited ran to the he garden , only to find it was just the top . How disgusting the second part arrived the following week . £130 of disappointment, it’s still in the box or should I say box’s .emailed as soon as but being Friday heard nothing till Monday , said the told us it would come in parts , yer you did but delivery by the 10 th April . Emailed again no joy . Never am I buying from then again discusting smilths toys

I would like to thank Kane for this service at Peterborough smyths, I was trying to figure out what switch I was getting for my sons birthday and he talked me through the different switches and the benefits of them! He was so patient with me asking a load of different questions. I will definitely be back!

Visited the baby store and disappointed with the staffs knowledge regarding strollers and pram.

I was after a stroller which turned parent and world facing, knowingly that cybex easy twist 2, Joie 4 in 1, oyster 3 and 4 and mamas and papas flip xt3 turn to name a few however was advised strollers only turn outwards and would only come in a travel system.

I'm aware that Smyths don't stock some makes listed above however when I asked 'do they sell them individually online other places' I was again advised 'no only as a travel system' which is inaccurate as I later went to an independent baby store where I bought an oyster 4 stroller alone which debunked the information provided by Smyths.

Please be aware customer service may be good in regard to the products they sell but I don't feel the knowledge in the baby room is there in regard to the whole stroller and baby market out there, independent stores have thorough knowledge and information and more choice.

Walked into the shop and was instantly kicked out after a popping bubbles as the bubble machine was running

Very disappointing experience at Smyths Toys Stockport.
I visited with my 8-year-old son to buy a scooter for his birthday. The store was quiet, but there were no staff available to help. When we finally found someone, she responded rudely and dismissed us when we asked if my son could try a scooter.
I then spoke to the manager (Scott), who agreed to arrange for my son to try one outside. However, after waiting, another staff member came and refused, then argued with the manager " scott" dosent seem have control over his staff Completely unprofessional in front 8 year old boy.
My son was left upset and disappointed. We left and went to Decathlon instead, where the service was excellent and we bought a scooter with no issues.
Sadly, I won’t be returning to Smyths Stockport again.
Awful Manager and very bad customer service by the staff .
Never again

I bought a child bicycle from Smyths Toys and they have given incomplete product as some parts of bicycle specially pedals were missing. To my surprise, instead of owning and taking responsibility, Smyth Toys customer care have careless attitude and even after 10+ mail exchanges or n number of chat or contact form filled neither they are picking up the bicycle nor refunding the money. Its shame companies like these are running scams openly.

You chose the worst delivery service. I only received one parcel, and DHL informed me that the other has been lost in transit. I’ve been left without any proper support—no phone assistance, just email communication. Very disappointing experience. I won’t be ordering from you again.

I’ve ordered off of Smyths Toys Twice now over the last few months.
The first experience, Toys arrived Broken & smashed,
I was sent out replacements because I did kick off regarding it being Christmas time but was told if this were to happen again i would have to return the broken items before I received a placement.

Now- I have ordered a 8ft trampoline off of them and have only received half of the trampoline…
Contacted them and was told it come in two boxes due to the size,
Which I completely understand but when spending this Much I do expect to receive the entire product.

The lady in a Friday afternoon on the 10th of April refused to help us .She was very rude and was not talkative