Smyths Toys Superstores Reviews 

The lady in a Friday afternoon on the 10th of April refused to help us .She was very rude and was not talkative

Amazing I have to get a present from here and they have everything

Bought plain black & pink roller skates for my 8 year old. They were only £24.99 so expectations were low but I expected her to be safe. Roller skate stopper came off on first try, then second try stopper came off & my daughter broke her tooth. Refund issued without hint of an apology. Skates were defective & frankly dangerous.

Smyths Northampton

First time ordering from smyths and I had a really good experience! Easy to order straightforward and overall very easy, really good prices aswell . Will be using smyths for my gaming needs from now on . Thank you

I visited the Colchester store on Monday 6th April and was helped by a friendly and helpful member of staff called Fran. I was there to collect an item that my daughter ordered but she gave me the wrong info. Luckily I was able to get the info and Fran helped me to get things processed and I was able to collect the item.
I have shopped in this store a few times as I have 2 small grandchildren, and I know I’ll be going back as they get older. The store looks clean and full of toys.5⭐️😃

thankyou very much for the figures I think they are great so thanks very much for them kind regards Owen Edwards

I visit the Doncaster store to try and get pokemon for my daughter. The problem is that it's NEVER instock. I also check online multiple times a day some days. I have spoken to a colleague and he informed me that the manager buy the sock. This would explain where there's never anything here. I agree staff should be able to buy any product they want but should also make sure enough is left for customers, especially when is something so sort after.

Visited your Chelmsford store yesterday and Kerrieann who served us was so lovely. We'd taken our daughter in for a present as she'd had a had time at the hospital and Kerrieann served us with such joy and was so kind to our daughter it really made her day. Thank you so much for going that extra mile.

Sandra - at the west Thurrock location is an absolute angel, so patient and calm she made the whole experience better. Stressful payment issues were made simple and calm with her guidance, we love you Sandra.

If there was a chance to give even lower stars I would. I ordered online a large order (over £200) however two of the smaller items were missing from the order so reach out to customer service - took over a week to reply to first message and now offered a refund but banned me from ordering online again and only allowing in store purchases… safe to say never again!!!

I’ll spend my money some where that customers are appreciated and receive their whole order and aren’t punished as they’re not capable of putting all items in a box… not the first time I’ve ordered and items were missing!

I went into the shop and said I would like some darts and said I need to be 18 or over but why are there selling darts in a toy shop

Visited the Llandudno store. Service was fantastic, the knowledge that the young Lady had on the prams/pushchairs was amazing, Rose knew about her products. Nothing was to much trouble she was amazing. From start to finish she explained and demonstrated and at no time did I ever feel rushed, polite helpful couldn’t fault her. The young man Liam on the checkout was helpful, friendly, polite, and courteous again couldn’t fault him, and to James who carried the box and put it in my car an absolute Gentleman. What a real Asset to Smyths Toys. Llandudno Manager is very lucky to have you working there.

I have recently purchased a quad bike for my sons birthday and after building and trying to charge it found out that it wouldn't turn on im a single parent with medical conditions and they wanted me to take it back to a shop after me telling on email it wasn't possible for me to get it there they did say they would get someone to collect but needs to be back in box which ones the bike is built it's very difficult to take back down as some parts clip in and won't come back off without damage now they haven't turned up to collect the bike and im currently trying to get them to collect and get refund i can't seem to call them to speak directly and im getting excuses after excuses now

needed advice on what purchase was suitable for my needs.
was being helped by a young female staff who was very knowledgeable about product and helped me come to a decision.
before we could complete the transaction a male staff appeared completely undermined her and took over. He instructed her to go and collect item and asked me where my car was. I told him I was hoping for the free delivery offered as the item was very heavy he said ok and told her to take the item back.
He has put his name on my receipt as his sale.
very puffed up man completely disregarding my requirements as a customer and underminding who I considered to be an excellent employee. You will probably lose her if that sort of bullying continues. Very unusual to see a man mistreating a young female in this day and age. I hope you can change his poor attitude on respecting others.

Everything I ordered came on the estimated date.

I’m extremely disappointed with my experience at Smyths Toys. The customer service has been poor from start to finish.

I arranged for an item to be collected due to missing parts, and was given not one but two separate collection dates. On both occasions, no one turned up - no communication, no explanation, nothing. This left me stuck with an incomplete product and completely wasted my time.

To make matters worse, resolving the issue has been far more difficult than it should be. Instead of taking responsibility, there seems to be a lack of urgency or care towards fixing the problem.

As a customer, you expect reliability and basic communication - neither of which were provided here. This has been frustrating, inconvenient, and not the level of service I would expect from a well-known retailer.

I would not recommend ordering from Smyths based on this experience.

Placed order no problem, given delivery date & tracking. Took day off work and tracked on the said day and says will let me know when out for delivery, hour later this changes to say being delivered back to store - they refunded immediately but that’s not the point. Either they didn’t want to sell at a sale price or dpd couldn’t be bothered to deliver- either way will never purchase from them again

Packages are already a week late and when I try to contact smiths about it….. no response

If I could give -5 I would. Never known customer service like it in the Team Valley store. The manager doesn’t deserve the badge she’s wearing. She’s a puppy on a string.If my husband didn’t know his rights and go further he would have walked away with a broken 8 month old Nintendo switch and don’t get me started on Nintendo customer service.Both lost a good customer service.