Smyths Toys Superstores Reviews 

Received a used, dirty item instead of a new one. This is the second time I have ordered a bike/scooter as a gift from you and received a damaged product(both orders). The item is covered in dirt, the user manual is completely crinkled, and the box is damaged. Extremely disappointed with this poor level of service.
The website is not allowing me to process my refund online and is telling me to go to a physical store. I specifically ordered online to avoid visiting a store and to make the process convenient. As this was an online purchase, I require an online resolution. Utterly disappointed.

I pre-ordered an item which took over a month to arrive and when it did it was given to me with no packaging at all and could have come from anywhere but the worst bit was what it stated on the e-mail
Your order must be collected within 2 days of receiving this email. Uncollected orders will be cancelled.
Very rude indeed

Came into the Newport store today, to buy my granddaughter a new car seat, Becky has help us on numerous times , she was very good explaining the pros and cons on the different car seat ,before we came to the store this morning, we had 2 in mind, but after Becky explained everything and even try the car seat in our car , we went for one which was better for us. 10 out 10 Becky. Yours D.Parry

Placed an order with this scumbag company for click and collect. Received an email stating my order had been received, funds marked in my account. Then received an email stating my order was ready for collection until the following day. Then out of the blue, 2 hours later, received an email telling me my order had been cancelled. I emailed them asking what was going on, and received an email back confirming they had cancelled my order. No explanation, no apology at all, yet now when I look on their website the price of the item has increased! Disgusting company, shocking customer service. I hope they finally go out of business this year. Scum.

Predatory toys company with nowhere to go but down. They will like on returns to try to make you keep items, and there is 0 quality control when you order items from them. I have received multiple defective or damaged items in the past, and then they claimed I couldn't return them because it was "damaged," even though I received it in that condition. I never order from Smyths anymore. Paying another seller 5 quid extra to save the headache is very much worth it.

Smyths Online Toy Store is the best!
Every few weeks I go online and treat my 2 year old grandaughter! Lots of toys to choose from and delivery is superb!
Never had anything i regretted buying!
Keep up the good work Smyths! 😆

Very very bad customer service bought a toy online i have to check it online how its work toy is not good at all returns is hell of worst cant change it cant get refund

Smyth's have zero customer service whatsoever. I have tried to call the Exeter store about a query several times and they never answer their phone regardless of day or time.
I tried to complete the online form to ask them to call me back and I received an AI response telling me that they don't call customers back.
I live a 50 mile round trip from my nearest Smyth's so I don't really want to drive there unless I know they have what I want (the item I want is listed on their website as part of an assortment and they can't guarantee which one you will be allocated if you order online).
Absolutely shocking customer service!

I'm collecting hot wheels cars with my son. When stuff was putting new stock on the hangers, they keep most collectable models for their selfs.
I'm aware that's happened everywhere but they done it on the front of me and my son. Very disappointed. Ballymena store !!!

They had a restock of pokemon ETB's prismatic evolutions today, said on their website in stock, collect in store (Glasgow fort), and within 20 minutes of getting there, sold out, seen multiple likely scalpers outside with several in hand, despite it supposed to be 1 per person, seems to be some shady pracitce going on here between staff and scalpers, wont be back ever.

We bought a Haddington Cot Bed for our daughter when I was still pregnant, the cot is sturdy and easy to adjust as she gets older.

The 5 star rating, however, is more about the staff in the Llandudno. When we came to collect it, being heavily pregnant at the time, the incredibly helpful and helped my husband get it out to and into the car.

My Partner and i went shopping for some bits in preperation for our first child. We were abit unsure on things and bumped into Lindsay who could not have been more helpful and caring. She spent 30 minutes demonstrating how the push chairs worked, the benefits of each option and answered every question we had. She made what could have a stressful purchase the most easy thing in the world. Lindsay is an absoulte credit to her role and we will definitley shop at Smyths Stockton again. Super Customer Service- thank you.

Very friendly and helpful lady behind the counter helped me add to my purchases finding a game that was on offer and saidnwqs out of stock on the website.

Bought a 10 ft trampoline for my daughters birthday who is asd and still a week later i still dont have the part missing from the box this is not the standard i would expect from a company off it’s size

I won’t be shopping here again. I left work early and travelled over an hour to pick up a toy in store due to that being the only purchase option available, yet got sent away from shop saying item out of stock. This was despite your online service still saying you had two in stock well after I left. I submitted a complaint who said sorry you feel we let you down on this occasion 😳. Shocking response and absolutely no resolution to wasting my time, having no toy and a sad child also being out of pocket from leaving work early and cost of fuel. Im so disappointed of this system failure at their end and will be making others online aware!

amazing customer service and lovely friendly staff. when I went to pick my sons first birthday presents up i dropped his money as I was paying. they went above and beyond finding me outside the store and making sure it was returned to me.

Overpriced, refused to refund.
I mistakenly brought an item for £12.99, which was a duplicate of one I paid £5 for in Argos. Neither did what I wanted.
No idea if a receipt was given, by time cc statement appeared we were 4 days over 28 days.
Store credit useless to me.

Joie double stroller with MAGNETIC clasp brought from Smyths

In brief this stroller was brought in good faith for 18 and 6 month old babies.
My 18 month old grandson opened the clasp in seconds. 3 separate videos were sent to Smyths showing this and they forwarded them onto joie.
This was only realised when baby opened the clasp and fell out onto the path causing injury.
Smyths requested the return of the stroller which we did the same day so they could forward it onto joie. it took several weeks for this to happen.
In the meantime an email from smyths was sent to me outlining their conclusions from in store regarding the clasp which read
FOR A MORE ADVANCED CHILD THE CLASP SHOULD BE COVERED WHEN OPENING!
THE CLASP IS FOR QUICK RELEASE IN CASE OF AN ACCIDENT!
I strongly disagree with the above statements. They refused to define a more advance child he his 18 months old. Quick release clasp is the cause of an accident.
I suggested that this should be in the product information so potential customers could know this information. Would we have brought this stroller definitely not.
Following JOIE examination of the clasp they phoned me and sAid the accident was caused by a BEHAVIOURAL ISSUE this was then confirmed by email from Smyths who informed us this was Joie conclusion and they agreed.
( I have all emails, videos and photos which I am happy to share)
This stroller was brought with a harness. Maybe we are NIAVE thinking a £200.00 plus stroller or any stroller in fact for a baby from birth to 4 years would be fitted with a CHILD PROOF SAFETY HARNESS! Not so maybe it’s not advertised S a childproof safety harness that however was our expectation . The conclusions from SMyths was never confirmed or denied by Joie they only confirmed caused by behavioural issue.. Please consider the quick release which was the cause of an accident. No words can describe how we feel over these statements. Also the refusal to amend product description and advise potential customers of these points. They are obviously accepting no blame for these magnetic clasps just the infAnt.
I am sure many have been sold and customers have been happy with this product but one accident to a 18 month old is one too many. The consequence have we have pointed out could have been so much worse.
We have given one star only because it was the lowest seriously they didn’t deserve even a zero.. Customer
Services have been unprofessional on every occasions. They have repeatedly mis informed us. They have ignored emails. This department reflects badly on Smyths TOys.
It was very difficult to get a refund which they got a credit note for from joie. The saga continues over a loaned pushchair.
We posted a review on Joie and interestingly they asked that we removed that we had a refund and £300.00 gesture of goodwill. They have not clarified what the goodwill gesture is for I can think of many.
Joie then put a reply onto the review apologising for SMYTHS TOYS again with no explanation why they are apologising for SMyths toys they are obviously unhappy with how Smyths has responded to this complaint.No apology from JOIE tho who actually supplied the stroller. We have never had an apology from Smyths direct to ourselves.
This is my second attempt to put a review onto SMYTHS.
I have many emails of concern but time is valuable to me. I am so outraged by this I will continue contacting all sellers of this pushchair. I am a grandma and I want my grandchildren to be 100 per cent safe ma with a childproof safety harness fitted. We have learnt a lesson we will check all products actually have a CHILDPROOF SAFETY HARNESS.
Thank you for your time in reading this review I hope it has been of some help.
Unsure of exact date without going through endless emails.

Searching for a childseat as Grandparents we found to be a bit bewildering. It was 30 years ago we had to buy one and now. . Oh how things have changed. The issue was finding one that would suit our smallish car. The maker called Joie had a model specifically designed for small cars so off we trott to the Norwich Smythes who were showing stock.
This is where we met Stephen the child seat specialist. He was brilliant.
He took the display seat out to our car, fitted it, showed us the do's and dont's, allowed us to have a fiddle and see how it all worked, took us through all the regs of how it needs to fit and then answered all our questions without any hesitation. He knew exactly our problem with the choices and settled our minds into making the right decision. So top marks to Smythes and to Stephen.
Would definitely recommend them for making sure you are in the right hands when it comes to your little one's safety.

Was shopping at Smyth's Glasgow fort when an alarm went off and when passing a member of staff witch then found out manager said over her head set quoat can you believe what are customers like just going on like normal when fire alarm goes off I then questioned her on this and to my disbelief she denied saying that and it was not even a fire alarm then another manager came and backed her to the hilt accusing me of being a liar which was deplorable I then put complaint into customer service witch the said they had being having problems with the fire alarm all day so just think absolutely terrible customer service provided by them and just terrible management being called a liar by them so don't think will be shopping at that sore again !!!!!!