Small Batch Coffee Roasters  Reviews 38

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the coffee for its amazing taste, excellent quality, and wide variety of options, including decaf and single-origin blends. Many people appreciate the fresh beans, balanced flavors, and the ability to choose different grinds to suit their brewing equipment. The delivery service is frequently highlighted as quick, speedy, and reliable, with products arriving securely and on time. However, some customers also noted occasional inconsistencies with delivery dates, with orders sometimes taking longer than expected or multiple deliveries arriving at once. A few other people also felt that while some coffees were great for cold brew, they were not as remarkable when hot, or that the grind was too fine for their specific brewing method.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the excellent quality and variety of... See more

Quality

Reviewers consistently express satisfaction with the quality of the coffee, often describing it as "amazing,"... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the quick and prompt delivery of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great swift and reliable service. Amazing decaf coffee and 2 free bonus tea bags to try. What's not to like. Love that they are a local company too and Im supporting small businesses. Love that custo... See more

Company replied

Rated 5 out of 5 stars

I’ve been buying Goldstone Coffee from Small Batch for a while now, and it’s consistently good. Fresh beans, balanced flavour, and everything arrives when it should. I take mine with oat milk and it... See more

Company replied

Rated 5 out of 5 stars

So far I have enjoyed all coffee that I've ordered from Small Batch. I usually choose a single origin coffee, using their taste notes description. Also, they offer the best student discount that I can... See more

Rated 5 out of 5 stars

I’ve been getting fortnightly subscriptions of beans for about five years now. I appreciate the variety of the selection I’m sent. I have always found customer service very helpful if there’s ever a p... See more

Company replied


Company details

  1. Coffee Roasters
  2. Cafe
  3. Coffee Machine Supplier
  4. Coffee Wholesaler

Written by the company

Small Batch Coffee have been bringing people together to celebrate the art and craft of great tasting specialty coffee since 2006. Buy our coffee online, sign up to a subscription or visit one of our Hove cafes! As one of the pioneers of the UK specialty coffee scene, we're passionate about coffee and quality coming from the little things. Committed to roasting in small batches and celebrating every bean and the natural environment it comes from. We believe in the small things that make you smile. So, whether that's finding a moment to relax at home or grabbing a coffee with a friend, you can count on Small Batch Coffee for a moment of joy in your every day.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

38 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Swift reliable service & great coffee

Great swift and reliable service. Amazing decaf coffee and 2 free bonus tea bags to try. What's not to like. Love that they are a local company too and Im supporting small businesses.
Love that customer services and the roastery team always go the extra mile to help too.

1 May 2026
Unprompted review
Small Batch Coffee Roasters  logo

Reply from Small Batch Coffee Roasters

Hi Wendy, thank you for taking the time to leave us a review. We love that you love supporting local!

Rated 5 out of 5 stars

Really good coffee

Really good coffee! We get the Goldstone for beans and decaf as an espresso grind and recently moved over to subscription as we loved it so much.

2 May 2026
Unprompted review
Small Batch Coffee Roasters  logo

Reply from Small Batch Coffee Roasters

Hi Alexia, thank you for taking the time for leaving a review. We hope you enjoy your new subscription!

Rated 5 out of 5 stars

Excelent coffee

We mail order all our coffee from Small Batch, both normal and decaffeinated beans. Great stuff!

2 May 2026
Unprompted review
Small Batch Coffee Roasters  logo

Reply from Small Batch Coffee Roasters

Thanks John!

Rated 5 out of 5 stars

Love Small Batch coffee

I'm no coffee bean expert so I love trying different coffees. I just had the Puerto Rican blend and it was really good. Love the packaging, love the variety and can't wait for my next coffee.

30 April 2026
Unprompted review
Small Batch Coffee Roasters  logo

Reply from Small Batch Coffee Roasters

Great to hear your loving the beans Neil, we'd recommend you try the Rwanda Agaciro next!

Rated 5 out of 5 stars

Great coffee

We use there postal service for there cafetiere and espresso ground coffees and have done so for a long time. There delivery service is very good.
We tend to have Goldstone and Ethiopia but occasionally have there alternatives. Love the flavours.

23 April 2026
Unprompted review
Small Batch Coffee Roasters  logo

Reply from Small Batch Coffee Roasters

Thanks David, if you like cafetiere brewing you should try our Blue Note Filter!

Rated 5 out of 5 stars

Consistently Good Small Business

I’ve been buying Goldstone Coffee from Small Batch for a while now, and it’s consistently good. Fresh beans, balanced flavour, and everything arrives when it should. I take mine with oat milk and it never curdles or tastes 'off'.

It’s also nice to support a small business that clearly takes care with what they do. Happy to keep ordering.

27 April 2026
Unprompted review
Small Batch Coffee Roasters  logo

Reply from Small Batch Coffee Roasters

Thanks Katriona, we love the chocolaty fruity balance of Goldstone.

Rated 5 out of 5 stars

Customer service were super helpful

Customer service were super helpful with my order, I'd definitely shop here again!

I ordered a birthday gift over a week before I was due to give it, but on day 7 since ordering it still hadn't arrived. I emailed customer service, who sent out another batch with next day delivery to ensure I could give it to the recipient on their birthday. It was a really great experience, especially considering their delivery timescales are 5 working days.

23 February 2026
Unprompted review
Small Batch Coffee Roasters  logo

Reply from Small Batch Coffee Roasters

Hi Hannah, thank you so much for this lovely review. I have let the person responsible know! I hope the receipt enjoyed their gift!

Rated 5 out of 5 stars

Very happy first experience

This is my first buy from them and I tried a couple of their limited editions. I'm very happy with what I received and delivery was prompt. I only wish they updated their bags for a resealable one.

26 January 2026
Small Batch Coffee Roasters  logo

Reply from Small Batch Coffee Roasters

Hi Caue, thank you for your feedback on the packaging. I have passed it on to the team. Glad to hear your enjoying the coffees!

Rated 1 out of 5 stars

Horrible customer service

I placed an order that was not delivered. Requested a refund, they apologies and told me they would send me a replacement via courrier. Over a week later, no updates. Got in touch again to ask for a refund, they didn't not acknowledge my request for a refund and instead told me they would chase the replacement.
Horrible customer service

4 December 2025
Unprompted review
Small Batch Coffee Roasters  logo

Reply from Small Batch Coffee Roasters

Hi Guy, I'm sorry to hear you were disappointed with the level of customer service you experienced. I have looked into your case and can see that Royal Mail misplaced your order. I am sorry that you felt the replacement and discount code for your next order wasn't up to the service you expected and have passed on your feedback to the team.

Rated 5 out of 5 stars

Excellent coffee

I have been a customer for years, and why not? Quality coffee, wide range of single origin, fast delivery, no issues.

18 September 2025
Small Batch Coffee Roasters  logo

Reply from Small Batch Coffee Roasters

Thank you so much for your review and for supporting a small business!

Rated 5 out of 5 stars

Really love the goldstone blend

Really love the goldstone blend, which I use with an aeropress. A perfect balance of fruity and nutty tones with a dark chocolate aftertaste.

25 September 2025
Small Batch Coffee Roasters  logo

Reply from Small Batch Coffee Roasters

Hi Thomas, thank you for your review. Your palate is spot on, we always say Goldstone is like the perfect fruit and nut chocolate bar.

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